Subaru Pacific

Straight to the point Great dealership. Great staff. Actually feels more like a large family here. Eleni Perry helped us from the start. She works in internet sales. We Great dealership. Great staff. Actually feels more like a large family here. Eleni Perry helped us from the start. She works in internet sales. We shopped around for awhile going "back n forth" with other dealers trying to pinch every penny from us. I did my research and felt I came to a conclusion on what was a fair price for a new outback. In a matter of less than 5 emails we had a deal. Other dealerships were way more difficult and seemed unwilling to negotiate. I definitely recommend these guys/girls. No pressure and willing to make a deal where both parties are happy. More

Buying Experience I recently leased Subaru from Pacific Subaru. Luis Hernandez was great in explaining Buying vs Leasing benefits. Also, made the process very hassle fr I recently leased Subaru from Pacific Subaru. Luis Hernandez was great in explaining Buying vs Leasing benefits. Also, made the process very hassle free. Extremely satisfied with the service. More

Great service Let me first start off by saying Jim Nielsen made my experience at subaru extremely easy and friendly. I am always weary of dealerships with the pres Let me first start off by saying Jim Nielsen made my experience at subaru extremely easy and friendly. I am always weary of dealerships with the pressure to buy buy buy but Jim made everything transparent with no hidden agenda. From start to finish, he made sure I was comfortable and confident with my new purchase of a 2017 Outback premium. I will definitely refer my friends and colleagues to Jim as it was one of THEE best experiences I have had at a dealership! Thanks guys More

Buying Thule accessories from Subaru Pacific I bought a Thule roof rack from Subaru Pacific and I wanted to upgrade to the locking mechanism one, so I called the number listed on my order acknowl I bought a Thule roof rack from Subaru Pacific and I wanted to upgrade to the locking mechanism one, so I called the number listed on my order acknowledgement and the call was transfer to Subaru Pacific my dealership, the man on the other side of the phone was NOT courteous, helpful nor accommodating, he basically said they would not accept the exchange since I have taken out of the box for install. I asked about a better version with a locking mechanism and he simply said that if someone wants to steal something they would and there was no way around it....interesting....I asked : why they have locking version then? Regardless, I didn't want to continue a discussion with him so I decided to just call Thule directly, they were soooo helpful and I ended up buying (3) additional parts from them directly (via Amazon) they transaction was flawless and I already received my parts.... Forget Subaru Pacific, I will go directly to Thule from now on!!! and you should do the same... More

Beautiful dealership and a wonderful experience Walked into this location a couple weeks back and was pleased by both the selection and the ability to look around freely. After browsing multiple loc Walked into this location a couple weeks back and was pleased by both the selection and the ability to look around freely. After browsing multiple locations we decided on this one in particular due to the prices as well as the friendly staff that went out of their way to make sure we picked the car that best fit us. Considering that I didn't know exactly what I was looking for walking in, I was thankful to have Greg Tucker walking me through the entire process! It was very laid back and didn't take nearly as long as expected. More

Employees are customer service oriented! Had my first maintenance service on my new car and Erick Rodas was the one who took care of it. Friendly and informative, he went over what was done a Had my first maintenance service on my new car and Erick Rodas was the one who took care of it. Friendly and informative, he went over what was done and I asked about the new location. He described how great it serve all the needs of the service people and I had to compliment the new location myself. Everyone one I've dealt with from Jim Nielsen in Sales, the Finance dept and now Service, all have been professional and took the time to answer all questions and explain away any confusion. Great team/crew1 More

Great Customer Service! Greg Tucker provided outstanding customer service and answered all of my questions. Had a great experience and highly recommend this dealership and sa Greg Tucker provided outstanding customer service and answered all of my questions. Had a great experience and highly recommend this dealership and salesman to anyone interested in purchasing a car! More

Great Experience I had a leak in my differential. I visited Subaru Pacific because I had visited them before with good service. Mr. Robert Canche who had handled my p I had a leak in my differential. I visited Subaru Pacific because I had visited them before with good service. Mr. Robert Canche who had handled my previous service requirements, took care of all the necessary things including a rental car, explaining all the repair needs, expected time of completion, approximate cost etc. I was made to feel comfortable about the impending repair work. The facility is neat, clean, with complementary coffee etc. Sufficient space to sit and relax. I would recommend Subaru Pacific for all car needs without hesitation. More

very satisfied I was helped by Robert Canche , this was the second time working with him , he was very helpful to let me know when my car was ready and what was wron I was helped by Robert Canche , this was the second time working with him , he was very helpful to let me know when my car was ready and what was wrong , he also helped me out with my Bluetooth problem before I left . he is an excellent worker . More

Tom Dessaint, the salesman extraordinaire I had to move my daughter from Michigan to SOCAL, and she needed a car. She wanted a Crosstrack, and I sent a cold call email request to Subaru Pacif I had to move my daughter from Michigan to SOCAL, and she needed a car. She wanted a Crosstrack, and I sent a cold call email request to Subaru Pacific. Tom Dessaint got a hold of me right away and made the deal happen. He was flexible when our needs changed and was there every step of the way during closing. Tom is awesome! Also want to mention the finance guy, Paul Skinner. Paul made the usually difficult task of financing a breeze. This dealership has really got their act together. Thanks for the great job and great deal! More