6 Subaru Dealers near 90250near 90250

The people who helped me were great. - Doug

The people who helped me were great. Very easy to work with. It was a nice experience

After a very disappointing experience at another Subaru - marinareznik09

After a very disappointing experience at another Subaru dealership, visiting Subaru Santa Monica turned out to be a completely different story. From the moment I arrived the atmosphere was welcoming and relaxed. While waiting for my service I walked through the showroom and was greeted right away by a friendly salesperson with a genuine smile and no pressure at all. My service advisor Kevin was calm, polite and very professional. When we discussed the engine air filter, he checked the condition and explained that based on how it looked it could wait a little longer and suggested replacing it during a future visit. I appreciated that honest and practical approach. The whole visit felt easy, respectful and customer-focused. While I was there I also noticed a new Subaru model in bright yellow — amazing shape and color. After driving my red one for a few years, I suddenly thought that maybe my next lease should be yellow. Thank you Kevin for the professional and courteous service. Experiences like this are exactly what make customers want to come back.

Chris was quick to respond to my online inquiry. - Jess

Chris was quick to respond to my online inquiry. Pulled the car I wanted from your stock and scheduled a time for a test drive. Purchase process was super easy. Chris was friendly, very helpful, and clearly communicated what I was getting. I love my Subaru!

Buyers beware of this dealership. - Caracara

Buyers beware of this dealership. Unfortunately, I’ve had the worst experience with Sabri internet sales manager. Beware that he will pull a bait and switch on you. I went to the dealer test drove the car. He told me he would beat the price I got from another dealer. The following day he tells me they actually increased the price by 3k more than what he promised. I’m a huge Subaru fan. I own one, but since this experience. It just leaves a bad taste in my mouth.i don’t think i will be buying another Subaru. I hope Subaru holds a better standards on how they regulate these dishonest salesmen/dealership.

Dear Subaru Customer Relations, I would like to report - marinareznik09

Dear Subaru Customer Relations, I would like to report a very disappointing experience I had with the service department at your dealership yesterday and today. I have been servicing my Subaru at this location for several years and also purchased my vehicle there. Because of this long relationship, I have always expected a certain level of professionalism and respect when interacting with the service staff. Yesterday, around 4:30 PM, I stopped by the service department while I was nearby. I did not have an appointment but hoped it might still be possible to service my car. I was told the team was already preparing to close and was offered an appointment for the following day at 4:00 PM, which I accepted. Today, when I arrived for my scheduled appointment at approximately 4:00 PM, I spoke with a manager at the service desk where customers bring their vehicles for service. I was informed that the service could be performed but without the car wash because, as I was told, there was no water available at that time. For many years, the complimentary car wash has always been part of the service experience at this location and has been a convenient part of bringing the car in for service. I explained that in that case I would prefer to come another day when the usual service elements, including the car wash, would be available. At that point, the manager rolled his eyes and looked at me in a very dismissive way. He then responded sharply that they are a “car service, not a car wash.” The tone and attitude were clearly irritated and disrespectful. I then asked if he could please schedule me for the following day instead. His response was that he did not know whether they would be washing cars tomorrow either, and he again repeated that the car wash is only a courtesy and “not their job.” During this conversation I also mentioned that I have chosen Subaru in part because many Subaru vehicles for the U.S. market are manufactured in the United States. Instead of acknowledging this or responding professionally, the manager dismissively replied that it is a “Japanese car,” again speaking in a way that suggested my comment was not valid. What made the situation even more disappointing is that there was not even a simple apology or any attempt to handle the conversation in a professional and respectful manner, which is especially concerning coming from a manager. I fully understand that a complimentary car wash is a courtesy and may not always be available depending on operational circumstances. However, the issue here was not the car wash itself — it was the way a long-time customer was spoken to and treated. Rolling eyes, speaking sharply, and showing visible irritation toward a customer who simply asked to reschedule the appointment is not professional and does not reflect the level of customer care I would expect from a Subaru dealership. Unfortunately, I did not catch the manager’s name, but this interaction took place at approximately 4:00 PM at the service desk. I would appreciate it if management could review this situation and provide feedback regarding how customer service standards are maintained at this location. I would also appreciate a response regarding this matter. I have always had a positive experience with Subaru and hope this situation can be resolved at the dealership level. Thank you for your attention to this matter. Sincerely, MR

Linda and Jaime were most helpful in explaining all the - Denis

Linda and Jaime were most helpful in explaining all the benefits and advantages of 2024 Subaru Solterra. Jaime promptly answered all my questions. I highly recommend Subaru Sherman Oaks dealership.