Subaru Pacific

Average personnel, but the phone service needs improvement. There was a net work problem, and no one could give a simple alternative to get us through the fix. improvement. There was a net work problem, and no one could give a simple alternative to get us through the fix. More

Unfortunately I had to visit this dealership because the Suburu dealership in Santa Monica was out of pre-owned cars. I had a very bad experience here. The sales people that I dealt with are all out for t Suburu dealership in Santa Monica was out of pre-owned cars. I had a very bad experience here. The sales people that I dealt with are all out for themselves and don't care about helping or pleasing their customers. If I don't feel that someone is genuinely helping me, I don't want to purchase something from them. I will not return and hopefully find a Suburu at another dealership. More

Will never buy a car from this dealership again. I bought my first 'certified' used car here and the salesperson was so nice while showing me the cars. As soon as you sign the paperwork, you're luck I bought my first 'certified' used car here and the salesperson was so nice while showing me the cars. As soon as you sign the paperwork, you're lucky if you get them to respond again. I was able to get them to do minor things, like touch-up paint on some dings. But the tires, he lied to me and said they'd last another 30,000 miles. They only lasted another 10,000 miles. I would have factored that into my (lower) offer when negotiating. This dealership doesn't even have voicemail for all of their employees, and even when they do, they take their time calling back. I wrote a letter to the owner and never got a response. Terrible customer service. Still like Subarus, not digging the slimy used car dealer experience at this dealership. More

Unlike my Honda dealer, these people were straightforward. Our salesman handled everything without hesitation or consultation with others in the "office." We sat down and told him what we wan straightforward. Our salesman handled everything without hesitation or consultation with others in the "office." We sat down and told him what we wanted and that was what was delivered. How remarkably simple! More

Very happy with my new Subaru and especially Kevin, who help me a lot to choose the car for me and his support. help me a lot to choose the car for me and his support. More

The best service staff I have ever encountered! They dropped everything to take our car in on an emergency, and had it ready the same day, even though we were driving through from out of town! Si They dropped everything to take our car in on an emergency, and had it ready the same day, even though we were driving through from out of town! Simply Amazing! More

Very happy with dealership needed additional service to expensive for diagnostic test car making weird noise I shouldn’t have to pay for that. I sent the noise to the dealership rep and she copied it to he expensive for diagnostic test car making weird noise I shouldn’t have to pay for that. I sent the noise to the dealership rep and she copied it to her phone and the noise has been going on for quite a while. More

Straight forward second purchase from Subaru Pacific. Efficient contracting and professional delivery. Dealership contact after delivery to make sure all good and follow up on vehicle operating systems. Efficient contracting and professional delivery. Dealership contact after delivery to make sure all good and follow up on vehicle operating systems. Highly Recommend! Our thanks go out to Armando in Sales, Wendy in Contracts and Jesse in Subaru Vehicle Follow Up! More