Subaru Pacific

Great Attention and very professional Really professional in their service and great attention by the personnel, Jeff Sollee has done a great job to suit our requirements and complied with Really professional in their service and great attention by the personnel, Jeff Sollee has done a great job to suit our requirements and complied with all all requests. Really reliable. More

Excellent experience! I recently went to Subaru Pacific after going through many dealers around my area. Yulissa Rabines is awesome! We negotiated our quote over email and I recently went to Subaru Pacific after going through many dealers around my area. Yulissa Rabines is awesome! We negotiated our quote over email and phone and when I arrived, she kept the quote she promise which I didn't received from dealers around my area. She had everything prepped and ready for my family and we were out of the dealership in no time. Because I had such a wonderful experience, I would probably go back to this dealership for oil change and other services. This place definitely had a good vibe. More

Professional, Fair & Prioritizes Customers Prompted by an unpleasant experience at Santa Monica Subaru, and after seeing good reviews re: Pacific Subaru, I took my Crosstrek there for service. Prompted by an unpleasant experience at Santa Monica Subaru, and after seeing good reviews re: Pacific Subaru, I took my Crosstrek there for service. I'd been loyal to the Santa Monica dealer since purchasing it there in 2013. Unfortunately, that dealership changed hands within the last year or two; its original, stellar customer care and attention to detail is no longer a priority. Pacific Subaru's Tony Cervantes restored my faith in dealership service. Tony was polite and professional, genuinely interested in my concerns, and provided a fair estimate. I received gold star treatment—my Crosstrek was expertly repaired, and afterwards washed. I picked it up at the agreed upon time, and at first didn't recognize it, since it sparkled just like their new cars. Pacific Subaru and especially Tony, have earned my loyalty. Thank you, Tony & Team! More

No pressure, gimmicks or games. Easy car buying experience I traveled from San Diego to purchase my 2017 Outback 2.5, Limited, with eyesight from Subaru Pacific. The San Diego Subaru dealerships were just not I traveled from San Diego to purchase my 2017 Outback 2.5, Limited, with eyesight from Subaru Pacific. The San Diego Subaru dealerships were just not as transparent or willing to work a mutually beneficial deal. The LA market is much bigger so I feel there is more selection and willingness to work with buyers. At Suburu Pacific, I worked with the internet Sales Manager, Jin Choi and am extremely pleased with the experience. Everything was transparent. There were no games, bait and switches, hidden costs or prices. Everything was as quoted. Nor was there any pressure to buy things I didn't want or need. I was in and out of the dealership in about 2.5 hours with my new outback! Very easy car buying experience. More

Easiest purchase ever made! We just purchased an Outback yesterday from Mike Upham, and it was the easiest and best car purchasing experience we've ever had! Subaru gave us an am We just purchased an Outback yesterday from Mike Upham, and it was the easiest and best car purchasing experience we've ever had! Subaru gave us an amazing deal on the outback we wanted, and we were literally in and out of Pacific Subaru with Mike in one hour! We would recommend this dealership to anyone! They will really work with you to get you what you want within your budget and they are super cognizant of your time. More

Ask for Tony Cervantes and he will take care of you Tony went out of his way to help me solved the remote cargo door issue and spent like close to 20 minutes trying to reset it without sending the car i Tony went out of his way to help me solved the remote cargo door issue and spent like close to 20 minutes trying to reset it without sending the car into the service depot. Unfortunately it needed a computer to reset the mechanism and I ended up having to pay for one hour's labor. However, his thoughtfulness and help was much appreciated. He also helped me replace the wiper blades himself just to eliminate further labor cost. Overall excellent customer service and personal attention. The new location's customer lounge is spacious and comfortable. Highly recommended. More

Worth the Drive Working with Jim Nielsen at Subaru Pacific was by far the easiest, most pleasant car-buying experience I've ever had. No pressure, straight-forward, t Working with Jim Nielsen at Subaru Pacific was by far the easiest, most pleasant car-buying experience I've ever had. No pressure, straight-forward, timely, professional, etc. On top of that, he got me a better deal than my local dealerships! More

Poor customer service, unreliable vehicle. My car recently broke down. It took a week for this dealership to diagnose the issue and throughout the week I had to call them every day for an updat My car recently broke down. It took a week for this dealership to diagnose the issue and throughout the week I had to call them every day for an update. Three weeks later, they still have my car, and no courtesy car was offered. During the entire time, I had to keep chasing them for updates: if I didn't call, they would not call me back. I enquired about trading in my car and buying a new one through Subaru, I am still waiting for a Sales person to call me back 2 weeks later... I will also never buy a Subaru again, I only had the car for 4 years and put 30,000 miles on it, now they are telling me that the repairs will cost more than $5,000. I have already spent a ton of money on this car - clearly not good quality or reliable. So finally, they told me the car will be fixed today.. Still no call from them at 5:00pm, so guess it's not! More

Great people and a great car buying experience We were expertly helped over the phone after finding the car we wanted on line. Our experience when we arrived at the dealership was an awesome conti We were expertly helped over the phone after finding the car we wanted on line. Our experience when we arrived at the dealership was an awesome continuation. Steve Majik greeted us and got us seated waiting for salesman Thomas Kruger. Thomas showed us our chosen car in great detail and explained the features. We went on a short test drive. His passion for the car and the model was extraordinary and his knowledge was very high. We felt comfortable asking all our questions and we also talked to Steve Majik in detail about the terms of our lease which we hope to turn into a buy at the end of the term. Even the paperwork was painless as the super professionalism of Steve Morgan made the procedure go smoothly and quickly. More

"Love" comes through. . . Buying a car was never so much fun! The entire experience was pleasant. We called the dealership to get some general info on a Subaru Legacy. We worri Buying a car was never so much fun! The entire experience was pleasant. We called the dealership to get some general info on a Subaru Legacy. We worried that we would be bothered by emails and calls from the dealer after talking with them.We weren't quite ready to buy. We tried a couple of other dealers and were bombarded with emails and calls after asking a few questions. We spoke with Jim Nielsen one time. He waited until we called him back and said we would like to test drive a Legacy. We met with Jim. He was very knowledgable and patient. We tried many different models once there and ended up with an Outback. We wanted certain features and color so we had to wait a bit for the car to come in. Jim kept us up to date with what was going on with the car and when it would possibly arrive. We are not only enjoying our new car but feel as if we have made friends at Subaru along the way. We would highly recommend Subaru Pacific to any family member or friend. More