Subaru Pacific

Another satisfied customer Aside from the longer than expected wait times, customer service was honest and attentive. It's understandable this dealership is usually busy, but wi Aside from the longer than expected wait times, customer service was honest and attentive. It's understandable this dealership is usually busy, but with the level of service I receive makes me appreciate coming here, even from 40 mins away. My service advisor did the best he could to see me through the experience. I praise the good work you guys do. Just remember, the product you sell is only half the business, the other half is made by customer satisfaction! More

Terrific individualized service. So very helpful. My experience could not have been nicer. Shauna Porter was especially wonderful to me. She was considerate and helpful in every way. Everyone wa My experience could not have been nicer. Shauna Porter was especially wonderful to me. She was considerate and helpful in every way. Everyone was very considerate and made the experience quite enjoyable. Thank you all so very much. Suzanne Freeman More

Tony Cervantes and service department are great Tony is very patient and helpful in familiarizing my wife and I with our new 2017 Impreza, which is believe me a fantastic car. Unbelievable. Their s Tony is very patient and helpful in familiarizing my wife and I with our new 2017 Impreza, which is believe me a fantastic car. Unbelievable. Their service trumps all others. More

Purchase of 2017 Outback on 2/7/17 Jin Choi was an absolute pleasure to work with, all the way from finding the exact car I wanted to providing a timely price quote to delivering the ca Jin Choi was an absolute pleasure to work with, all the way from finding the exact car I wanted to providing a timely price quote to delivering the car. He is professional, personable, and extremely thorough (and patient) in demonstrating all the high tech features of the car I bought. When it's time to buy another new car, I will definitely contact Mr Jin Choi! More

Great Service I had my new car in to check an issue. Tony Cervantes did a great job keeping me informed about progress on the car and its availability. I would de I had my new car in to check an issue. Tony Cervantes did a great job keeping me informed about progress on the car and its availability. I would definitely recommend the dealership. More

Horrible Finance Department The sales team was pretty awesome, unfortunately the positivity ends there. The sales manager was not in a good mood and made the process take THE ENT The sales team was pretty awesome, unfortunately the positivity ends there. The sales manager was not in a good mood and made the process take THE ENTIRE DAY, to be over with, but that was fine, sometimes people aren't feeling it. Once our deal was set in place we headed over to the finance department where we were promised that our trade in would be paid off within 10 days, it took Subaru about 60 days to get the trade in car paid off, in that time our interest accumulated AND we had to keep paying our bank for a car we no longer owned to avoid damaging credit. Now Subaru Pacifics financing department is claiming it's the banks problem that we have more interest and they will not refund the interest we were forced to pay to the bank since SUBARU took TWO MONTHS TO PAY OFF THE CAR, how is that our problem? They want our bank to give us back the interest instead. I would say avoid this dealership, sad because as a said the sales as well as the service staff are great, just not worth the headache that comes with the finance department. We also never get calls back and have to go in to hear anything about the issue at which point our original finance me rep doesn't even get involved and we are given the run around. *UPDATE* Michelle agreed that the check amount needed to be adjusted to fit the interest that was charged due to their error. Yesterday Michelle, the finance manager, from what we've been told, told is that a check would be ready in two hours to come back and get it. We never got a call, we called to see if it was ready before we go pick it up , as the dealer has moved and is a long drive down the 405 in traffic now. Today we called again to check, no answer no call back no voicemails returned, called a few times and finally drove over there and waited to talk to Michelle for an hour while she sat in her office with no customers in front of her, (you can see into her office if you walk to the restroom) to find out that the check still hasn't been printed... They also will not give us the check until we go to Well Fargos main auto loan location and get a copy of the title release. Subaru pacific sold the car we traded in already and they haven't even got the title?!?! And how is it our responsibility to get a car that we haven't had in months that you already sold to someone else released?! If they didn't have a check to hold hostage how would they get the title released? We explained this to them and they said that just how it works that they have absolutely no way of getting it themselves, we have to do it as the customer. Once they saw is on the phone calling Subaru of America,they were quick to get a copy of the check to show us, in the correct amount I might add, and they will go ahead and get the title they say, as soon as it's cleared we can have the check... Magically... Also, when we asked the sales manager for the number for Subaru of America he wrote on a post it SOA and the number for Subarus finance department, surely in an effort to avoid having corporate be brought into the situation and having the issue reported. Once they get your money they really don't care.. Skip the headache... Go to Timmons, they are amazing and fix issues in a timely manner. More

Great Experience! Brian Williams was great and we ended up going back to him to purchase a second vehicle after my husband was so happy with his Outback. ended up get Brian Williams was great and we ended up going back to him to purchase a second vehicle after my husband was so happy with his Outback. ended up getting a Crosstrek and I love it! So excited that the dealership is now so close and convenient. More

Simple, Positive Way to Purchase a Car Costco Auto Buying Program directed me to Jim Nielsen and I could not be happier. I never felt pressured and came away with the Outback that is right Costco Auto Buying Program directed me to Jim Nielsen and I could not be happier. I never felt pressured and came away with the Outback that is right for me. As an older unmarried woman, I was concerned of being pushed into a deal...Not the case with Jim nor Steve Choi in the Finance Department. I am now a happy first-time Subaru driver !! More

Oil change and engine air filter change. Very great service. Their new facility is looking great even though it's not quite finished. Tony Cervantes has helped me twice and he's great at what Very great service. Their new facility is looking great even though it's not quite finished. Tony Cervantes has helped me twice and he's great at what he does. Good communication and can always help with your questions. More

Best Subaru Dealer in SoCal Jin Choi is the best salesperson I have encountered at a dealership. He earned my business by getting me the best deal on my car and offered great ins Jin Choi is the best salesperson I have encountered at a dealership. He earned my business by getting me the best deal on my car and offered great insight as he owned the same model I bought. He was extremely helpful and patient in running us through the details of operation and features of the car. Had it not been for the busy financial person we would have been in and out in record time. Jin made it worth going 60 miles out of my way versus a closer dealer. More