Subaru Pacific

About a month ago, we decided to buy our 2019 Subaru Forester out of its lease. I called Subaru Motors Finance to get the exact buy-out amount and to get information on the buy-out procedure. I was inf Forester out of its lease. I called Subaru Motors Finance to get the exact buy-out amount and to get information on the buy-out procedure. I was informed that it was very simple: Take a filled-out Odometer statement and a check for the buy-out amount to any local Chase Bank branch. Could not be simpler! A few days before we planned to do the buy-out I took the car to Subaru Pacific for a periodic Service, which was prepaid at the time of the lease. While waiting in their lounge for the service to be completed, I received an unexpected call from Subaru Pacific's sales department. They asked me what my plans were for the end of the lease. I told the caller that we planned to buy the car out of the lease and informed them of the process Subaru Motors Finance had told us. "Oh No" was the response. "That isn't the correct procedure. Please come and see us." So I walked over to the Sales Department and was informed that 1) Subaru Motors Finance was an out-of-state company and doesn't know the process requirements in California and 2) we had to do the buy-out through Subaru Pacific, as they OWNED the car. I informed her that that I doubted the accuracy of the ownership statement as JP Morgan Chase was the lienholder on the DMV registration documents. The Sales person stated that she would draw up a buyout statement for my review. A few moments later she returned with a document and when I glanced at the bottom line, the total amount payable was about $2,000 higher than I had anticipated. A quick scan of the many charges listed made me notice two line items: a Dealer Inspection of the car, listed at about $1,200 and a Smog Check listed at $50. I questioned the necessity of those two items, based on my reading of the DMV website on Lease Buy-Outs. I was then informed that these two cost items were requirements from the State of California. That, I now know, was a actually a bold faced LIE. I told them that I wanted to take a day to review the document and started to fold the paper to put it into my pocket. To my surprise I was told: "I can't let you have that document! It cannot leave these premises!" Red Flag anyone? On my way out of the Sales Department, the Sales Manager found it necessary to loudly inform me from behind his desk that all the listed items were requirements from the State of California and that I would learn that the hard way if I didn't use the dealership for the buy-out process. Another bold faced LIE! Today I completed the buy-out and the transfer of the title of the car. The process took 2 steps: 1) Drop off of the buy-out check and odometer statement at my local Chase Bank Branch and, after receipt of the documentation from the leasing company, 2) a visit to my local AAA office to sign the DMV transfer documents and pay the sales tax and a total of $23 dollars in DMV fees. Each step took less than 1 hour of my time. To be clear, I would have considered using the dealership to do the paperwork for a nominal fee, but lying to me in trying to extract close to $ 2,000 for completely unnecessary services is beyond the pail. It is clear that this company cannot be trusted. We have been loyal customers of Subaru Pacific for over 6 years. That has now ended as we do not appreciate being lied to. More

Bought a new 2019 cross trek in 2018 and with the pandemic and such finally needed another oil change when I hit about 11,000. Miles. In the past I would drop in and see John and all was set. Have a pandemic and such finally needed another oil change when I hit about 11,000. Miles. In the past I would drop in and see John and all was set. Have a coffee and before you knew it your car was ready. All points checked and new filters and oil change. Today was a bit different. Made an appointment for an oil change and 3 house later it was ready. Nothing special ... an oil change. The folks in the office service area were helpful and apologetic for the delay. Surely miss John as he kept everyone on there toes and ran the place with grace and precision. So What happened? Really love the car ... runs well has a few quirks as do most cars . Service is going to be a problem. If I cannot get service without getting a loaner/ rental for minor problems ... not sure the dealership / the car guy is the right place to go. All the zing was gone from the dealership. As though a few aspirin and a bit of the dog that bit you would get things moving gain. Best of luck More

Cannot even fully explain all the shenanigans this dealership engages in. Went in for routine 30,000-mile service on my 2017 Subaru -- that alone, with no repairs, was nearly $1,000. While waiting in dealership engages in. Went in for routine 30,000-mile service on my 2017 Subaru -- that alone, with no repairs, was nearly $1,000. While waiting in showroom, a sales guy texts me if I want to trade in my car that day for a new one. I have little interest, and tell him that besides all the previous probllems I've had with this Subaru, the $1,000 service bill isn't putting me in a good mood. He tells me we can wipe out that service bill and make a deal on a new car. We then haggle -- yeah, haggle, like it's the 1990s -- on a price. It's pretty unseemly. I finally agree to the deal, largely because I want to start with a clean slate and a new car (figuring I just had bad luck with the 2017 one). The new car I'm buying, I'm told, won't be delivered for a couple weeks. Fine. Then the salesman tells me my current car is ready and instructs me to go to front desk to pay. TO PAY? He had told me I wouldn't be paying for service if I bought a new car. He counters that, well, it looked like we weren;t gonna close the deal, so they went ahead and serviced old car. Huh? So? He had told me no service charge if I was trading car in. WHY WOULD I PAY FOR SERVICE FOR A CAR I NO LONGER WILL OWN? This was insane. He said there was nothing he could do about it. Not to mention the service they performed was something they'd be doing anyway to prep the car for sale. Besides the fact that he lied to me, again I ask -- why would someone pay for service for a car the dealer was buying? I don't have the energy at the moment to detail the other unacceptable actions of dealing with everyone that day at Subaru Pacific. Buyer beware? No -- buyer should just AVOID. More

I don’t like to write bad reviews, but this was less than honorable. In the afternoon of Mar 18th 2021 I contacted Subaru Pacific in Hawthorne, CA and put a car on hold. I would have purchased the car that honorable. In the afternoon of Mar 18th 2021 I contacted Subaru Pacific in Hawthorne, CA and put a car on hold. I would have purchased the car that day, but I live in Las Vegas, so I had to make flight arrangements to get to LAX early the next morning to buy the car. The car I wanted to buy is hard to find, especially with such low miles. It was a Blue 2019 Subaru Legacy 3.6R with Tan Leather Interior. It had 5,467 miles on it and they were selling the car for $24,500. An exceptional price! This email is their confirmation they put the car on hold for me. Hello Daniel, Application came through great. Thank you. Your Legacy is on hold for you. Cheers, Jin Choi | Internet Sales Manager Direct: (818)731-4936 Subaru Pacific | Inspired Every Day My wife and I were truly excited about the car. As we were discussing the car over dinner that evening I received a call from Jin, the sales guy. I expected him to confirm my arrival in the morning to see and buy the car, but to our dismay he told me it had been sold. He gave me no explanation, other than his manager sold the car with complete disregard to my hold on the car and without giving me notice. Something about the whole thing didn’t feel right and I am curious what really happened. The car had been on their lot for 46 days. I’m not easily swayed to believe in the coincidence that someone found interest in the same car literally at the exact same time we did. I found one Red and one Blue 2019 Subaru Legacy 3.6R just like it in Florida. Luckily I do travel for a living and just so happened to be in both Pensacola and Miami over the last 10 days where I was able to test drive both cars. I did purchase the Blue one in Miami on Saturday the 27th of March. Subaru Pacific, you caused us a lot of grief. Fortunately our story has a happy ending; however Managment at Subaru Pacific should be more concerned about their reputation as this experience was not becoming. Daniel More

Buyer beware.... Once they have your money, you are WORTHLESS to your salesman and the entire dealership. I had a vehicle shipped out of state, and they took a month to send the title to my local DMV. WORTHLESS to your salesman and the entire dealership. I had a vehicle shipped out of state, and they took a month to send the title to my local DMV. After making 3 appointments to go and have the title paperwork taken care of, after my saleman told me the title was being sent the day I talked to him a week after the car arrived. 3 weeks after the car arrived, I text my salesman asking where the title was. He passed the buck to another person at the dealership blaming them for not sending the title (even though he said HE is sending the title. On top of the mess of begging them to send the title to a I rightfully own, when it arrived, and major esthetic part from the convertible was completely missing. I text the salesman and showed him the missing part. He did not text back, but called me to say he’s embarrassed because no one put down the convertible top while the car was on the dealership, and if I go get the part replaced, the dealership Will compensate me for the COST. After purchasing the part from a local dealership, I reached out to see where I need to send the bill to be compensated. the salesman would no longer answer my texts and when I called the dealership, they were always “too busy” to talk to me. As a paying customer I was treated like garbage. As soon as the car was funded, they treated me completely different. I was no longer a priority, and when I finally reached a manager, he said the sale end admitted that he authorized to reimburse me for the missing part. But since he didn’t put it in writing, he claimed he “didn’t have to do anything at all”. His only offer was that he “might help me”. MIGHT. After the salesman admitted that he claimed I would be compensated for the missing part. Not a portion, not a percentage, “we will compensate you for the missing part” were his exact words. Record every call you have with salesman and managers. I am glad I did! I am already in contact with Subaru Corporate to file a complaint on this dealership. For their lies, how they treated me after I purchased a vehicle, and the overall HORRIBLE sales experience I had at Subaru Pacific. There’s a reason used car salesman have a reputation for being dishonest. More

Bought my Certified Pre-Owned car there in March 2020. Clutch had to replaced shortly after that at another dealership closer to where I live. Tried calling this dealership multiple times and left message Clutch had to replaced shortly after that at another dealership closer to where I live. Tried calling this dealership multiple times and left messages to talk to someone about the certified pre owned inspection and never heard back from anyone. Terrible customer service and less than honest inspection in my experience. If you can, go to another dealership!!! More

Either didn't do the work, or damaged my car in two visits I first took my car in under the tire warranty for a nail that was in the tire. I waited 90 minutes before the car was ready. Got the car home and n I first took my car in under the tire warranty for a nail that was in the tire. I waited 90 minutes before the car was ready. Got the car home and noticed that the nail was still in the tire...with a white chalk circle around it! Took it to America's Tire Co, where they repaired it for free in 30 min. Took my car in again (deciding to give one more chance) for the recall on the airbag. I explained my apprehension and what happened at the last visit, and was told that they would take great care to do the job right. Left the car for a day. When I got home with it, I realized that they had broken my custom-made windshield sun shades and thrown them in the back of the car! Won't be going back. More