Subaru Superstore

No pressure. A great experience dealing with great people. Buying a vehicle from the Subaru Superstore was a wonderful experience. Expected a hassle, as one does when buying a new car. No such experience at Buying a vehicle from the Subaru Superstore was a wonderful experience. Expected a hassle, as one does when buying a new car. No such experience at Subaru Superstore! The sales person, Jarrod Huston was fantastic. Every person that you run into at this facility goes out of their way to help you during AND AFTER your purchase. The facility is spectacular. Would recommend the Subaru Superstore to anyone. More

Amazing First Time Buyer Experience! This was my first time buying a car! You hear stories about aggressive sales people, which never makes a car buying experience memorable. When my boyf This was my first time buying a car! You hear stories about aggressive sales people, which never makes a car buying experience memorable. When my boyfriend and I arrived, Jarrod greeted us and asked us what we were looking for. Originally, since I have owned a Toyota for almost 10 years, I was looking into purchasing a used Toyota with all wheel drive. Jarrod showed me many cars on the lot and was very patient with me. We went on many test drives and asked him all my concerns an questions about purchasing the perfect car! I ended up falling in love with the car in the showcase - XV Crosstrek! I loved the one we test drove and it was the perfect car for me! Jarrod ended up getting me an awesome warranty on the car, which I wouldn't of gotten with the used vehicle. I love the car and all the upgrades! If you're shopping for a car, make sure to ask for Jarrod! He's awesome! More

Great dealer best service in nation!! Seton was very professional , knowledgeable during my purchase of new 2016 WRX !! He also helped me install my roof rack after his work hours!! I hi Seton was very professional , knowledgeable during my purchase of new 2016 WRX !! He also helped me install my roof rack after his work hours!! I highly recommend to go through Seton for future purchase or recommending to friends and family. More

Best dealership experience I have ever had I started my car shopping experience with a clear goal in mind. I knew the exact vehicle I wanted, what features and a definitive price range I was wi I started my car shopping experience with a clear goal in mind. I knew the exact vehicle I wanted, what features and a definitive price range I was willing to pay for it. I was shopping for a used Ford and compiled a list of dealerships in the area that had the potential vehicle in stock. To be honest, I've never owned a Subaru and my lack of familiarity with the brand probably caused me to put them on the bottom of my list. In hindsight they should have been first. Before I start on what Seton and the team did right, I would like to share what the other dealerships did wrong. I don't think anyone ever says, "Hey I love going to a dealership and dealing with sales guys all day" and most of that sentiment is usually based on some prior negative experience. Sure enough, out of the half a dozen or so other dealerships I visited, I got everything from being almost kicked off a lot (I had my own financing secured and they didn't like that apparently), to overall rudeness, lack of product knowledge, and just poor customer service. Some places have forgotten the meaning of "negotiation" despite a vehicle sitting in inventory for an extended period of time. Seton on the other hand was a breathe of fresh air. No gimmicks, no shady sales tactics just straight answers. The vehicle history report was sitting in the vehicle and readily available. A through inspection had been conducted and it showed. It wasn't just some checklist that was hastily filled out. Of course through the course of our negotiations Seton described to me the type of dealership he worked for; how they are family owned and operated and that the owner was an active participant in the business. We've all heard the line before but in this case it showed. Once the price was finally secured, the closing from start to finish took maybe a little over an hour. I had very explicit instructions that the finance department not run my credit multiple times, as I had my own financing and have worked hard to build my score up over the last few years. They honored my request faithfully and Seton kept his promise that they would not go against my wishes. While we were closing they detailed the car for me, and made a nice "presentation" at the end when they handed the keys over. While I was waiting for everything to finalize I had some time with Seton to look at the Subarus they had in stock and compare them to other brands I had been looking at as my wife is looking for a car in the near future. I wasn't necessarily considering a Subaru before, but given the experience I had there and contrasting that with the experiences I had at the other dealerships, I would go back to Seton in a heartbeat to avoid all the hassle and headache of the other guys. Also, I had to return a week later to pick up an extra key that was promised to me and the service department was top notch. They had to send the car to the Ford dealership to get the key programmed and the two people assisting me called the Ford dealership right there to get an estimated time frame and were able tell me when i could expect the car back right away. My wife met me there with the intention of driving me back home, but traffic was hectic and she was running late for work. The service department offered to take me home and even called and picked me up to get the car later that afternoon. When I tried to tip the driver in the morning, he refused to accept it stating that he was just happy to do his job and that's just part of their service. Awesome job from start to finish. More

New Owner Meeting Recently bought a Subaru and the dealership organized a New Owner's meeting. To go over the dealership's service department and answering various ques Recently bought a Subaru and the dealership organized a New Owner's meeting. To go over the dealership's service department and answering various questions. The event was very great...very informative and laid back. More

Consistent Customer Service I purchased my 2014 Outback on Labor Day Weekend 2014 from Subaru Superstore of Chandler. It was a hot holiday weekend, and my sales associate Curt c I purchased my 2014 Outback on Labor Day Weekend 2014 from Subaru Superstore of Chandler. It was a hot holiday weekend, and my sales associate Curt could not have been more accommodating. I really wanted to make the right Subaru purchase for myself, and he patiently toured me through all three sport utility models until I settled - happily - on the Outback. It was hot; I drove three models; I looked at countless color combos; and I insisted on the EyeSight technology. Curt was gracious and accommodating on all accounts. I never felt pressured or "sold" my car. I felt like I was matched, carefully, to my car. Since my purchase, I have received regular phone calls from Curt to check on my car and my happiness with it. He even came out to my house to help me figure out why my car would not pair to my garage door opener. I am equally pleased with the service staff. I see the same associate - Jerry - who always makes sure I am in and out in a timely manner and that any concerns are addressed before I leave. I feel like I could call and discuss an issue with him if I needed to. He is very approachable. Thank you. More

Excellent Customer Service! My sales associate, Ron Lundberg, was helpful, knowledgeable, gracious, and not overbearing like some car salesmen have been in the past. It was a gen My sales associate, Ron Lundberg, was helpful, knowledgeable, gracious, and not overbearing like some car salesmen have been in the past. It was a genuine pleasure to do business with him. The entire process was smooth and took less than two hours. He listened to what we wanted, he didn't try to pressure us into spending more than we could afford. We felt comfortable with him. When purchasing a large ticket item like a car, it really helps to work with someone who is trustworthy and sincere. More

Excellent Staff We recently purchased a 2015 Subaru Forester from Subaru Superstore and it was the best car shopping experience we ever had. Matt Pompay was our sales We recently purchased a 2015 Subaru Forester from Subaru Superstore and it was the best car shopping experience we ever had. Matt Pompay was our sales person and from the beginning we let him know we only wanted to test drive some cars. Matt was very knowledgeable, patience, and answering all of of questions. There was no pressure applied to buy a vehicle at that time. After visiting a couple of other dealers that day we realized we wanted a Forester and wanted to purchase it from the Subaru Superstore. We went through Costco's auto program to negotiate the price and finished the process within 3 hours.The whole staff was super helpful from sales to finance to people who explain how to operate the equipment. I would definitely go back to Subaru Superstore for another vehicle. More

Pleased Overall Seton Faircloth was excellent. Very knowledgable about Subaru brand/vehicles. Great with following up. They worked hard to get the car in on time for Seton Faircloth was excellent. Very knowledgable about Subaru brand/vehicles. Great with following up. They worked hard to get the car in on time for our vacation. After a little hiccup with another salesman, manager Mark Harper met with us and eased our worries. He was great to deal with. Pierre in financing was very personable and efficient. Still undecided about rating the parts department. We ordered both the car and roof storage container. When we picked up the car on Thursday, however the storage container wasn't in yet. They promised to have it in by the next day, which was critical because we were taking it on vacation Saturday. Parts department was supposed to call Friday when it came in. After no call all day, I called them Friday evening and was told it came in earlier that day and we had 30 minutes to pick it up before they closed. It seems like the parts department didn't have the same sense of urgency that Seton and Pierre did. Interested to see what the "new owner orientation" is all about. I like that this dealership offers this to their customers. After all the time and money spent here, it would be nice if they gave out a complimentary sun shade for the windshield or some other Subaru swag. More

Good experience Salesperson kept up with us for a few months. Vehicle we wanted was in short supply. Glad he found us a car and made the deal. Salesperson kept up with us for a few months. Vehicle we wanted was in short supply. Glad he found us a car and made the deal. More