Subaru Superstore

New Owner Meeting Recently bought a Subaru and the dealership organized a New Owner's meeting. To go over the dealership's service department and answering various ques Recently bought a Subaru and the dealership organized a New Owner's meeting. To go over the dealership's service department and answering various questions. The event was very great...very informative and laid back. More

Consistent Customer Service I purchased my 2014 Outback on Labor Day Weekend 2014 from Subaru Superstore of Chandler. It was a hot holiday weekend, and my sales associate Curt c I purchased my 2014 Outback on Labor Day Weekend 2014 from Subaru Superstore of Chandler. It was a hot holiday weekend, and my sales associate Curt could not have been more accommodating. I really wanted to make the right Subaru purchase for myself, and he patiently toured me through all three sport utility models until I settled - happily - on the Outback. It was hot; I drove three models; I looked at countless color combos; and I insisted on the EyeSight technology. Curt was gracious and accommodating on all accounts. I never felt pressured or "sold" my car. I felt like I was matched, carefully, to my car. Since my purchase, I have received regular phone calls from Curt to check on my car and my happiness with it. He even came out to my house to help me figure out why my car would not pair to my garage door opener. I am equally pleased with the service staff. I see the same associate - Jerry - who always makes sure I am in and out in a timely manner and that any concerns are addressed before I leave. I feel like I could call and discuss an issue with him if I needed to. He is very approachable. Thank you. More

Excellent Customer Service! My sales associate, Ron Lundberg, was helpful, knowledgeable, gracious, and not overbearing like some car salesmen have been in the past. It was a gen My sales associate, Ron Lundberg, was helpful, knowledgeable, gracious, and not overbearing like some car salesmen have been in the past. It was a genuine pleasure to do business with him. The entire process was smooth and took less than two hours. He listened to what we wanted, he didn't try to pressure us into spending more than we could afford. We felt comfortable with him. When purchasing a large ticket item like a car, it really helps to work with someone who is trustworthy and sincere. More

Excellent Staff We recently purchased a 2015 Subaru Forester from Subaru Superstore and it was the best car shopping experience we ever had. Matt Pompay was our sales We recently purchased a 2015 Subaru Forester from Subaru Superstore and it was the best car shopping experience we ever had. Matt Pompay was our sales person and from the beginning we let him know we only wanted to test drive some cars. Matt was very knowledgeable, patience, and answering all of of questions. There was no pressure applied to buy a vehicle at that time. After visiting a couple of other dealers that day we realized we wanted a Forester and wanted to purchase it from the Subaru Superstore. We went through Costco's auto program to negotiate the price and finished the process within 3 hours.The whole staff was super helpful from sales to finance to people who explain how to operate the equipment. I would definitely go back to Subaru Superstore for another vehicle. More

Pleased Overall Seton Faircloth was excellent. Very knowledgable about Subaru brand/vehicles. Great with following up. They worked hard to get the car in on time for Seton Faircloth was excellent. Very knowledgable about Subaru brand/vehicles. Great with following up. They worked hard to get the car in on time for our vacation. After a little hiccup with another salesman, manager Mark Harper met with us and eased our worries. He was great to deal with. Pierre in financing was very personable and efficient. Still undecided about rating the parts department. We ordered both the car and roof storage container. When we picked up the car on Thursday, however the storage container wasn't in yet. They promised to have it in by the next day, which was critical because we were taking it on vacation Saturday. Parts department was supposed to call Friday when it came in. After no call all day, I called them Friday evening and was told it came in earlier that day and we had 30 minutes to pick it up before they closed. It seems like the parts department didn't have the same sense of urgency that Seton and Pierre did. Interested to see what the "new owner orientation" is all about. I like that this dealership offers this to their customers. After all the time and money spent here, it would be nice if they gave out a complimentary sun shade for the windshield or some other Subaru swag. More

Good experience Salesperson kept up with us for a few months. Vehicle we wanted was in short supply. Glad he found us a car and made the deal. Salesperson kept up with us for a few months. Vehicle we wanted was in short supply. Glad he found us a car and made the deal. More

The only place I go Subaru Superstore is the only place I trust, and the only place I take my Subarus. I have been going to this specific location because of the quality Subaru Superstore is the only place I trust, and the only place I take my Subarus. I have been going to this specific location because of the quality of the car service and customer service. Mike Harris has been my go to guy for service for just about as long as I have been going to the Superstore of Chandler. He has been a pleasure to work with and is very knowledge about the product he deals with. Recently I had to upgrade to a new car because of some unfortunate events that transpired with my old 2010 WRX. Seton Faircloth worked over a month with me to find and workout the best deal possible, since upgrading to a new car was not something I fiscally had planned on for another few years. He was very personable and made it an enjoyable experience, even when my parents got involved and began contradicting one another. I am now the proud, in love owner of a new 2015 WRX; and despite missing my last car and and wishing it didn't have to come to an untimely demise, I do not regret anything in upgrading to my new car. More

Great selection and prices. I originally bought my daughter a used 2013 Hyundai Genesis Coupe from this dealership and had a great experience. Good service and a great price. W I originally bought my daughter a used 2013 Hyundai Genesis Coupe from this dealership and had a great experience. Good service and a great price. When it came to needing another vehicle, we made sure to add the Superstore to our list. I have never owned a Subaru and am now the owner of not one, but two. Found a 2013 Subaru BRZ for my son and a 2015 XV Crosstrek for my wife. Very happy with both. Worked with Ron and were able to get what we wanted at good prices. Have already recommended this dealership to others and am sure I will do more business here in the future. More

Purchase of a Subaru Forrester. My experience with this dealer was truly exceptional. No B.S. whatsoever. The explanations were clear, concise and always true. The sales person could My experience with this dealer was truly exceptional. No B.S. whatsoever. The explanations were clear, concise and always true. The sales person could immediately give me an 'out-the-door' cost, depending on what options I did or did not want - computer-generated and printed out with every line item explained. And quickly. More

No complaints Recently purchased a new 2015 legacy from Subaru Superstore. From test drive to driving off the lot, the experience was great. I have no complaints wh Recently purchased a new 2015 legacy from Subaru Superstore. From test drive to driving off the lot, the experience was great. I have no complaints whatsoever. More