Subaru Superstore

I live over 200 miles away, and it's still worth the time and effort to have my car serviced at your dealership. I get outstanding personal service, and I am happy to recommend you to anyone. I'll be comin and effort to have my car serviced at your dealership. I get outstanding personal service, and I am happy to recommend you to anyone. I'll be coming back when I need your help again. Many thanks! More

Definitely the best car buying experience I've ever had. I live in Colorado and my 2006 WRX Wagon was totaled. I knew I wanted a newer WRX but there was literally nothing in Colorado that matched my search I live in Colorado and my 2006 WRX Wagon was totaled. I knew I wanted a newer WRX but there was literally nothing in Colorado that matched my search - apparently the disaster in Japan killed stock everywhere. Anyway, the closest (and only) model that matched my search was near Phoenix at the Subaru Superstore. I arranged for purchase of the vehicle over the phone and via fax. Gus was very to the point, knew exactly what to do, and it was pretty painless. He also picked me up at the airport and drove me to the dealership to close the deal and pick up the car. They even stayed open late to make sure we had enough time given our tight flight schedule. No complaints at all - I doubt you could find a better dealership or salesperson. The rest of the staff was top notch as well. More

I have been so happy with every experience I've had at the Subaru Superstore in Chandler, AZ. Yesterday was no exception. I was greeted with a warm, genuine smile in prompt fashion. I enjoyed a fresh appl the Subaru Superstore in Chandler, AZ. Yesterday was no exception. I was greeted with a warm, genuine smile in prompt fashion. I enjoyed a fresh apple and a great cup of coffee while my car was taken care of. Kristi checked for recalls, took care of the paperwork, had my dusty car cleaned, the floors vacuumed, the tires rotated, the oil changed, and the whole of it generally checked over in record time. I was able to get some work done and catch up on the news in the meantime. It was a perfect experience! More

I brought my 2002 Subaru Legacy sedan in for maintenance on June 13, 2011. Service manager Mike Harris seemed nice enough, and informed me he would take my vehicle through a complimentary 27 point inspecti on June 13, 2011. Service manager Mike Harris seemed nice enough, and informed me he would take my vehicle through a complimentary 27 point inspection, among other things, to assess the needs of my vehicle. Whichever technician working on my vehicle missed the following items in this inspection: 1. Windshield washer spray on right side of windshield not operating--however, according to this inspection, it was rated "inspection result--ok" 2. Interior lighting on dashboard not working for mileage readout--however, according to this inspection, it, too, was rated "inspection result--ok" 3. Back-up lights for engaging in reverse gear does not work...I mentioned this to Mike Harris, who assured me they work. Wrong! It was missed both in this inspection and upon a request to exam this ongoing problem, to include a possible solution to remedy this problem. Mike also misquoted the cost of my repairs, citing "he forgot" to add in approximately $500.00 additional dollars to the cost of these repairs. Mike blamed his computer for failing to call me as scheduled with updates on costs and estimated time of completion. Perhaps if he knew he was having computer issues, he should have: A. Used a different computer or B. Made a note to contact persons through cell phone appointments/alarms. All in all, while I appreciate my vehicle, I was not at all impressed with Mike's work ethic and the inspection provided by his technicians. This makes me question what was actually done RIGHT on my Subaru, and what I actually paid for. So, NOW I have to schedule yet another appointment less than one month after this inspection to repair these aforementioned items, as opposed to your service department making it right the first time. And, of course, I will NOT be dealing with Mike Harris...he had every opportunity to make this a pleasant and professional experience with Subaru of Chandler, and failed. More

It's always a pleasure to work with Kristi. The complamentry car wash is always very much appreciated. The sales force is always helpfull rather than pushey... complamentry car wash is always very much appreciated. The sales force is always helpfull rather than pushey... More

Gus was great. He worked out a superb deal on the right car for our family. Everything he promised was delivered in a low pressure, exceedingly friendly and informative atmosphere. For the first time in car for our family. Everything he promised was delivered in a low pressure, exceedingly friendly and informative atmosphere. For the first time in my 25 year experience of buying vehicles, purchasing a new automobile was easy and came without any hitches whatsoever. Gus and the entire group we worked with were wonderful. I highly recommend Gus and the dealership. More

As with all dealerships the cost is a little more then a jiffy lube but they are more careful with your car, it comes back exactly like you gave it to them except they clean the car plus inside you can't co jiffy lube but they are more careful with your car, it comes back exactly like you gave it to them except they clean the car plus inside you can't complain about the wait with food, coffee, 5 TVs and very comfortable chairs to sit in. More

The Subaru Superstore employees went out of their way to make us feel welcome, comfortable, informed, and feeling as though buying a car were a fun and exciting experience. Every question we asked and ever make us feel welcome, comfortable, informed, and feeling as though buying a car were a fun and exciting experience. Every question we asked and every concern we had was well received, informing us above and beyond our expectations in order to help us make the very best decision for us. No question was too big or too small. They were more interested in serving us as a customer than gaining quick profit. Time was of no concern. There was no rush. Once we made a decision to purchase a Subaru, we were welcomed in, expressing their hope that we would would not only continue business with them in the future but that we would consider ourselves to be engaging in a long-term "family" relationship. We drove away feeling very much at peace with our Subaru and with Subaru Superstore. More

The service I get every visit is the best I can imagine. Efficient, friendly, unhurried, car wash - everything is always done to perfection. Free fruit and cookies, comfortable waiting area - this is a grea Efficient, friendly, unhurried, car wash - everything is always done to perfection. Free fruit and cookies, comfortable waiting area - this is a great place to come. I mention the service I receive here to lots of people. More

Overall, sales, service and communications have been very good and a pleasant experience. Sales was very straightforward with no hassle because I was purchasing through Costco. A little back and forth on the good and a pleasant experience. Sales was very straightforward with no hassle because I was purchasing through Costco. A little back and forth on the tradein but not bad. Prepping and delivery was very fast. Vehicle was in splendid condition and I have not had to return for any repairs or complaints. One trip to install an optional item. Service today for the 3 month oil change was straightforward. I waited for the service to be completed and it took the time they predicted. Waiting area was pleasant with Wi-Fi connection, television, magazines, snacks and coffee and water readily available at no charge. Can't ask for any more from the dealership and I love my Outback. Plus, gas mileage exceeds EPA estimates. More