Subaru Superstore of Chandler

Everyone is Very helpful, knowledgeable. Waiting room was clean. Darian is a very kind person. Waiting room was clean. Darian is a very kind person. More

Everything about the transaction was pleasant, except for the trade-in portion. Luciano was wonderful with selction of vehicles, listening to me, patiently trying to match a vehicle to my needs. The trade-in the trade-in portion. Luciano was wonderful with selction of vehicles, listening to me, patiently trying to match a vehicle to my needs. The trade-in portion was less than I would expect from this dealership. We bought a Forester 11 years ago from here that we still drive. We own 2 Foresters; the 2018 I was trading in. I had just taken it to the Firestone dealer who has taken care of our cars for many years. Because I knew my granddaughter would be purchasing one of my 2 cars, I took both to Firestone and said, "If there is anything that would make you hesitant from letting your own daughter or wife drive the car, let me know and we will fix it." Since they know me well, they went over both with a fine tooth comb. I'm sure if there was a hint of something, they would have told me. (Meant more money for them) In fact, their exact words were, "Believe we looked for something in these old cars, but found nothing we consider needing attention right now." So I had expected at least 1-2 thousand more in the trade-in. The employee who drove the car and determined the value did not even come to speak to me about the value placed on it. I was told he said the transmission was slipping, etc. As an elder widow, I know that if my husband had been here, I believe the value would have been higher. That was disappointing and frustrated me. I might have sold my car had I known the value would have been that low. In the end, I bought the new car and was thankful to have worked with Luciano, who was wonderful. Daniel had worked with me before, but was unavaliable that day. More

I have appreciated my service advisor Jerry Zack. He looks out for the best interest of my Outback. I love my vehicle, but my friends and family joke that it was built on a Monday or Friday. It has h He looks out for the best interest of my Outback. I love my vehicle, but my friends and family joke that it was built on a Monday or Friday. It has had things go wrong over the years and thankfully I had that extended warranty. This Superstore is very busy, but they do take care of you. More

They are great to work with. They pay attention to request and details of work to be preformed. They pay attention to request and details of work to be preformed. More

Quick friendly service. Kaylee was a very helpful service advisor who made common sense recommendations. Kaylee was a very helpful service advisor who made common sense recommendations. More

No delays getting in - 7:30 appointment / 7:30 taken in for service work. Darien is super friendly and PATIENT. Answers all questions and explains all in terms I can understand. Not pushy. for service work. Darien is super friendly and PATIENT. Answers all questions and explains all in terms I can understand. Not pushy. More

On Thurs April 9 I brought car in for unknown fluid leaking that had been identified by this service dept a few weeks earlier. Finally got it back on Tues 4/28. Right way the car was sluggish when acce leaking that had been identified by this service dept a few weeks earlier. Finally got it back on Tues 4/28. Right way the car was sluggish when accelerating from a stop. 215 miles later, within 24 hours of picking it up, had catastrophic engine failure and Subaru is not being helpful in addressing the problem. More

The service experience at this dealership was friendly, quick, efficient and professional. I waited for the vehicle in the comfortable customer waiting area. quick, efficient and professional. I waited for the vehicle in the comfortable customer waiting area. More

Friendly and sincere. Answered our questions and made certain we were ok with prices. Also made sure we were ser for the follow up visits Answered our questions and made certain we were ok with prices. Also made sure we were ser for the follow up visits More

My recent Subaru service recall appointment was excellent. The whole process was quick, easy, and very well organized. The team handled everything smoothly, and I really appreciated the video they excellent. The whole process was quick, easy, and very well organized. The team handled everything smoothly, and I really appreciated the video they sent showing exactly what was done to my vehicle. Everything was perfect from start to finish truly a great experience. More