Subaru Superstore of Surprise

Upgrade rating to 4.75 Perfect except for being rushed to take possession of the car that NIGHT, had to transfer a load of TRASH into the new car instead of into boxes Perfect except for being rushed to take possession of the car that NIGHT, had to transfer a load of TRASH into the new car instead of into boxes in my garage and now I had to drive home in the dark and although Tina, bless her, checked me out on many or the completely new layout dashboard I could not find the switches in the dark. Although I was given all the help needed, my fault for taking so long to transfer all the junk If I insisted on delaying the extra time for it took I would have saved about 3 or 4 hours .Every thing else was a pleasant encounter. I will highly recommend you any one in the market for your services. Don PS: Tina is exceptional.. More

Car buying the way it should be We walked in to this beautiful spanking clean Subaru Dealeship and thinking ok, will be paying for this ! We have our numbers in mind, we sat down wit We walked in to this beautiful spanking clean Subaru Dealeship and thinking ok, will be paying for this ! We have our numbers in mind, we sat down with Mr. Alex Zimmerman, what a nice ,calm, young gentleman. We told him what we wanted and what we plan to pay for it. He listened to us carefully and left to get some numbers. When he came back numbers were close but not close enough and we told him that. He walked back and came back with Mike Scribner. At that point I told to myself, since this is our 3rd leasing experience in 2 years, here we go again and here comes the pushy sales pitch !. However none of those happened, Mike laid down the offer sheet and that was exactly what we were looking for. No back and forth mgr's office, no 3-4 different offers, no nickel & dime business tactics! Very calm and courteous throughout the deal which is done in 20 min. What a difference from the Chevy and Buick dealers I had my leasing experience which I'm driving at the moment... We came back the following week to pick up the car and Ms.Tina VanDyke walked us through the vehicle familiarization and delivery process. I have never seen bunch of nice calm people working together. And Dusty M. from finance explained all the things we should have to consider or not to our choice, nice and not pushy at all. Dealership was the first one we walked in in the area and felt that we do not need to go somewhere else. We weren't looking specifically for Subaru vehicle but nice people to deal with and we found them right here at Subaru Superstore of Surprise. More

Great place to buy a car! One of the best car buying experiences I’ve ever had! Everyone I dealt with was friendly and professional. They all made my car buying experience a One of the best car buying experiences I’ve ever had! Everyone I dealt with was friendly and professional. They all made my car buying experience a very pleasant one! Got a great deal on the car and the extended warranty with no pressure on me to purchase anything! A pleasant surprise in Surprise! Worth the trip out there if you’re looking for a great car buying experience! More

New Car Delivery About a month ago we bought a 2018 Outback for my wife and at the time didn't have time to go over all the features of the car. Later I called Tina Va About a month ago we bought a 2018 Outback for my wife and at the time didn't have time to go over all the features of the car. Later I called Tina Van xxxx the of the Surprise Az store and she set up a private appointment for us to come in and go over all the details of the car with her. All I can say is the session was fantastic, way more than we expected, Tina was very knowledgable about the vehicle and was one of the nicest people I've dealt with at any dealership. We will go back when we are in need of another vehicle for sure. Don Rice More

I am happy. Sales Associate ADRIAN CALZADA explanations about important things for us were professional and made with respect and patience. He did not mind to neg Sales Associate ADRIAN CALZADA explanations about important things for us were professional and made with respect and patience. He did not mind to negotiate as long us we ask with his supervisor. He handle picky person like me very well. Delivery Specialist TINA VAN xxxx was extremely helpful with explanation about connections with Iphone and electronics on panel of the car and all benefits of it. Tina show to me what improvement have had made recently inside of new cars, such of adjustments of level of sit belts, head supports, wheel and many, many other. Definitely, I will share my pleasant experience with my friends. Thank you both of them very much. More

Tina VanDyke Tina did any amazing orientation of my new Subaru outback. I had some problems re-hooking my phone up and she was so nice to help me re-hook it up th Tina did any amazing orientation of my new Subaru outback. I had some problems re-hooking my phone up and she was so nice to help me re-hook it up then I was having some trouble with the cruise control changing speeds from 1 mile an hour to 5 miles an hour She worked it out for me. She was kind helpful and very nice. More

Completely Surprised!! I have worked in the Auto Industry for over a decade both in customer service and as a technician, with that say I know what the environment is like a I have worked in the Auto Industry for over a decade both in customer service and as a technician, with that say I know what the environment is like at a dealership and I am not a fan... Until I came to this location, completely different! I worked with Collette which was very knowledgeable on the vehicle feature/specs and made the whole buying process a breeze and fairly quick while not being pushy like all my other dealership experiences. I am happy with my new WRX and even happier with the service I received from Collete and the rest of team, I will definitely recommend this location to all my friends and family! More

One of our best experiences purchasing a new car. Mike was knowledgeable and helpful without being pushy. Everyone at this dealership went out of his/her way to make sure we were satisfied. Facility i Mike was knowledgeable and helpful without being pushy. Everyone at this dealership went out of his/her way to make sure we were satisfied. Facility is very nice, with plenty of seating if waiting for service More

Great experience overall. Highly recommended! Great customer service overall from sales to finance! Collette was fantastic to work with, and was also very detailed during the test drive. She answe Great customer service overall from sales to finance! Collette was fantastic to work with, and was also very detailed during the test drive. She answered all my questions in a very straight forward manner, which is MUCH appreciated during the whole car buying experience. Tina was super helpful in describing how everything worked in my new WRX. She was also very detailed, and answered every question I had. Thank you Dusty for helping me setting up my financial account through Subaru motor finance, and also clearly describing all the warranty options that Subaru offers. Lastly, thank you Shelby for initially reaching out to me via email, and just offering your help right from the get go! I would highly recommend Subaru Superstore of Surprise to anyone looking for a new or used car. As I stated above, great experience overall! More

New and Fresh This is The newest Subaru dealership in west side of Phoenix. There are plenty cars to look around and facility is shiny clean like a high end car dea This is The newest Subaru dealership in west side of Phoenix. There are plenty cars to look around and facility is shiny clean like a high end car dealership. More