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Subaru World of Newton
Newton, NJ
451 Reviews
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451 Reviews of Subaru World of Newton
April 16, 2014
Mislead regarding deposit I was considering purchasing a used Subaru from this dealership. On the first visit, they could not find the car, then they found the car but no keys I was considering purchasing a used Subaru from this dealership. On the first visit, they could not find the car, then they found the car but no keys for it. On the second visit, we were told that car had sold (although days later, it was still there). We still gave them the benefit of the doubt and wanted to test drive another used Subaru. It was late and we decided to come back the next day during the daylight for the test drive. It was suggested by the sales person that we leave a deposit. I left a check for $100.00, with the understanding that my check would be returned to me if we did not buy the car. Alternatively, it would be used toward the purchase if we did buy it. An offer was made for the trade in value of our current vehicle, and a negotiated price was offered for the car they had on the lot. We decided not to take the offer and called the following day. We spoke to the manager and said we would be in one day later to pick up our check, and he said that would be fine. Upon arriving at the dealership, we were told our check had been cashed and they would have to request a check be sent to us from the corporate office, We were also told it would take 10-14 days for us to get the check in the mail. Our check was written to them on March 27, 2014, and cashed through our account on March 31. It is now April 16 and we still have no check. Multiple calls have been placed with the dealership, always prompting promises of a call back with a time frame, which never happens. I feel I have been patient enough with this dealership, and so have written this review. I was hoping this experience was going to be different from past dealer experiences (non-Subaru dealers), but I was sadly mistaken. Very disappointed. More
by mammapat
March 29, 2014
Go to Ramsey subaru Went online to see if a could secure a good deal on 2015 Subaru Forester Limited. I first got a great quote from Ramsey Subaru sale rep. Alex Petrushi Went online to see if a could secure a good deal on 2015 Subaru Forester Limited. I first got a great quote from Ramsey Subaru sale rep. Alex Petrushin. I was then contacted Caitlin B and was told that her dealership would beat any price up to $500 We negotiated that I would come in and sign for $500 off toll, $1000 for a trade in and remote start. She informed me to have proof of the quote from Ramsey Subaru, which I emailed her. It was a deal we agree to and I went in to sign the papers. When I got to Newton World of Subaru I met Caitlin and she had Sales Representative Roger Homer start the paper work. When Roger came back from the manager, the price was $1500 more then agree too. Roger tried to twist the quote from Ramsey Subaru, but told him I was out of there. As I walked to my car the manager Chris (threw his card away for wasting my time) and said the $1500 offer over what I was quoted at Ramsey Subaru would stand when Alex renege on the deal. Well Chris..... Alex gave me the deal he quoted me at. People... look at all the reviews and you'll see why Newton is the lowest and Ramsey Subaru is the highest. More
by jarheadkp59
Employees Worked With
Roger Homer
October 26, 2013
This was the best car buying experience I have ever had! Eric Abreu was very knowledgeable and extremely friendly! He did not pressure me at all and made my experience very positive and easy! By far the b Eric Abreu was very knowledgeable and extremely friendly! He did not pressure me at all and made my experience very positive and easy! By far the best salesman I have ever worked with! I would recommend him and this dealership to anyone! The GM Chris Adams was very nice, helpful and easy to work with! Frank Angelillo, in the finance department, really worked with me to get my payments exactly where I needed them! More
by ErinOT
Employees Worked With
Eric Abreu
October 16, 2013
We had the pleasure of purchasing our new Forester from Eric Abreu. Without a doubt, he was the most personable and patient Sales Rep we had ever meet. It was more like meeting with a friend than a Sales C Eric Abreu. Without a doubt, he was the most personable and patient Sales Rep we had ever meet. It was more like meeting with a friend than a Sales Consultant. With Eric's help, we found the perfect vehicle for us. Eric and the entire team were great! Lois & Rich. More
by LMoran
Employees Worked With
Eric Abreu
October 08, 2013
I went in last week to trade in my old car for a new Subaru Outback. I was greeted by Christopher Adams who introduced me to Caitlin. We test drove two vehicles that I was interested in and went home af Subaru Outback. I was greeted by Christopher Adams who introduced me to Caitlin. We test drove two vehicles that I was interested in and went home after 4hours with the car I wanted! Thank you to Chris, Kate and Les for an ease in purchasing my first vehicle! More
by rivera2326
Employees Worked With
Les Evans, Kate Engles
October 04, 2013
Absolutely fantastic! Best dealer team seen yet, and Absolutely fantastic! Best dealer team seen yet, and I've seen a bunch. Every step a pleasant surprise, from greeting, to post sale. I could actua Absolutely fantastic! Best dealer team seen yet, and I've seen a bunch. Every step a pleasant surprise, from greeting, to post sale. I could actually consider them friends. More
by jri2000
Employees Worked With
Les Evans, Kate Engles
October 01, 2013
My experience at SUBARU WORLD OF NEWTON, was phenomenal! My consultant, Caitlin, was very attentive, knowledgeable and professional. Frank, another sales consultant came to greet me during the purchase proc My consultant, Caitlin, was very attentive, knowledgeable and professional. Frank, another sales consultant came to greet me during the purchase process. Frank was also wonderful! the best experience I've had at a dealership. The finance manager Les was very prompt, and efficient, he made the paperwork quick and painless. Overall, Subaru world of newton gets a TEN in my book! KUDOS! More
by anon1021
Employees Worked With
frank ( forget his last name) , Les Evans, Kate Engles
September 24, 2013
Vincent was a pleasure to work with from the moment he introduced himself in the parking lot until we drove out with our car the very next day. He was able to answer all the questions we had and gave us introduced himself in the parking lot until we drove out with our car the very next day. He was able to answer all the questions we had and gave us a ton of confidence that they would get the financing we needed even though we didn't have the best credit rating. I will defiantly recommend him and Subaru World of Newton to anyone I know that is looking to purchase a car. More
by Jud7042
Employees Worked With
Vincent Pastorelli
September 16, 2013
I walked into the dealer to check out the new Crosstrek but was concerned that I couldn't get one within my budget. I looked around and test drove everything but the Crosstrek because of my concerns and e but was concerned that I couldn't get one within my budget. I looked around and test drove everything but the Crosstrek because of my concerns and ended up choosing a used Forrester. I was terribly unhappy because it was not what I really wanted and after 2 with the Forrester I spoke to Frank. Frank, Chris and Les seriously bent over backwards to get me into the car of my dreams and stay within my budget. They had to find the car for me! They worked as a team to ensure that I was truly happy with my purchase and experience at the dealer. Jessica Zizza More
by JZizza
Employees Worked With
Frank Angilello, Justine Beauchamp, Les Evans
September 16, 2013
Nice, helpful and friendly personnel. Convenient location. The dealer obtained the vehicle I built on my web inquiry in time for my second visit which I thought was a unique way of doing business. I location. The dealer obtained the vehicle I built on my web inquiry in time for my second visit which I thought was a unique way of doing business. I expected and would like to have received more of a trade-in allowance for my vehicle. More
by Troutbum
Employees Worked With
John (sales), Pat (service), Vincent Pastorelli, Kate Engles
