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Subaru of Baton Rouge
Baton Rouge, LA
222 Reviews
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Showing 222 reviews
February 07, 2020
Very poor service department , especially the service Mng. 01/09/2020 went in for 12k mi. ser. on 2019 Forester. Told ser mng oil was overfilled at 6k service so have tech check when done. Was overfilled again 01/09/2020 went in for 12k mi. ser. on 2019 Forester. Told ser mng oil was overfilled at 6k service so have tech check when done. Was overfilled again almost an inch above full mark. Tires not rotated either. Service mng. said he didn’t know what marks on dip stick I was talking about. He said Subaru policy was to not rotate tires if wearing evenly. They rotated at 6k mi. tho. The purpose of rotating is to keep tires from wearing unevenly and too much oil blows seals and gaskets. I left mad and will not be back. Once you buy you’re no longer important to them! More
by Cvppool
Employees Worked With
Harry Ryals
Helpful November 25, 2019
I just wanna say a big 'THANK YOU' to Subaru Family. For making my car buying experienced very easy and thorough. I went there on Nov.2 just to looked around and didn't really expect to buy anything. But I making my car buying experienced very easy and thorough. I went there on Nov.2 just to looked around and didn't really expect to buy anything. But I saw a beautiful SUV that caught my eyes, and I knew right away that I have to have it,despite my tight budget. With that in mind they were able to give me a price I couldn't refused, and reasonable enough with my budget. and on Nov.4 we made the transaction and bought the SUV. I am very satisfied with my purchase, and very happy that I now have a bigger car to drive around town. Thank you to Mr. Clark Sandau, Will Espinosa, Ben Ledet, and Mariah Mcintyre. Thank you so so so much.!! More
by Angel Melevo
Employees Worked With
Clark Sandau, Will Espinosa, Mariah Mcintyre, Ben Ledet
May 13, 2019
Two new friends As a woman who's been taken advantage of more than once by car salesmen, I was really worried about buying a new car. It wasn't easy (I called dealer As a woman who's been taken advantage of more than once by car salesmen, I was really worried about buying a new car. It wasn't easy (I called dealers all over Louisiana, Houston, and even Little Rock). But when it came time to buy, I found exactly what I wanted and the best dealership right here in Baton Rouge. Mike Nelson and Will Espinosa were extremely patient and up front with me (almost unheard of in the car-buying game) and helped me more than I can say. I love my new Subaru Forester, and I've made two trusted friends in the process. More
by Love My Subaru
Employees Worked With
Mike Nelson, Will Espinosa
April 23, 2019
Leased a 2019 Ascent 4.19.2109 My experience in leasing my new Ascent was nothing short of extraordinary. My sales person, Stephanie DeArmond, was extremely courteous, professional My experience in leasing my new Ascent was nothing short of extraordinary. My sales person, Stephanie DeArmond, was extremely courteous, professional, and knowledgeable. She made this experience flow smoothly & easily for me. And there was never any pressure applied. Far and away, Stephanie made this the best experience I've ever had in purchasing/leasing a new vehicle. In addition, everyone else I met (Andrew, Jesse, Will) was every bit as nice and courteous. More
by GA Miller
Employees Worked With
Stephanie DeArmond, Jesse White, Will Espinosa, Andrew Leat
April 22, 2019
AMAZING CUSTOMER SERVICE I received the absolute BEST CUSTOMER SERVICE EVER RECEIVED with ANY NEW CAR I HAVE EVER PURCHASED!! Kerry Beary made the difference!! She went above I received the absolute BEST CUSTOMER SERVICE EVER RECEIVED with ANY NEW CAR I HAVE EVER PURCHASED!! Kerry Beary made the difference!! She went above and beyond to make sure ALL of my needs were met every time I called or came into the dealership! i highly recommend her to everyone!! Andrew Leat is awesome! Jesse White provides absolutely fantastic detail when reviewing finances! C. Espinosa also does a FANTASTIC JOB!! More
by Kbanks
Employees Worked With
Kerry Beary Jesse White, C Espinosa, Andrew Leat
November 27, 2018
New lease for my wife All the staff at Subaru B.R were over the top helpful. Absolutely no pressure and very knowledgeable. I have to give a big thanks to everyone involved All the staff at Subaru B.R were over the top helpful. Absolutely no pressure and very knowledgeable. I have to give a big thanks to everyone involved in the buying process from starting out with emails from Andrew and Will to the final selk with Jacob it was fantastic and easy More
by Lukeb
Employees Worked With
Will Espinosa, Andrew Leat, Jacob Nicholson
July 25, 2018
Val Rules! Val was extremely helpful and communicative! Friendly, personable, and I would highly recommend doing business with her. And I would like to name all Val was extremely helpful and communicative! Friendly, personable, and I would highly recommend doing business with her. And I would like to name all of my children Val! More
by KUROSAWA78
Employees Worked With
Val Goodman
February 26, 2018
My First Subaru I have driven a truck for 10 years and was dreading the thought of purchasing a new vehicle for the last 3 of those years. (This is the first large pu I have driven a truck for 10 years and was dreading the thought of purchasing a new vehicle for the last 3 of those years. (This is the first large purchase I will make as a single mother and I was scared to death). I did a lot of research on the internet, looked at numerous makes and models and decided to test drive the Subaru Outback and Forester. I almost instantly fell in love with the Outback. The entire negotiation process went smoothly. I am very satisfied with both the asking price of my new car and the amount I got for my trade in. They were very fair, transparent and easy to work with. Val and Ethan were both very patient with me as we test drove and worked up figures on numerous vehicle. I can honestly say (in hindsight) I chose the best dealership to work with. I LOVE my new vehicle!! It rides so smooth - I feel like I'm in a luxury vehicle (without the luxury vehicle price tag). It feels like such a safe, solid vehicle. I also think the Subaru vehicles are so reasonably priced compared to other brands. I would recommend any of my friends to Subaru Baton Rouge. - Amy More
by subaru
Employees Worked With
Val Goodman-Sanders, Ethan Venable
February 25, 2018
Forester Professional, courteous, no pressure technique, knows the product they are selling. Need to improve on time it took to detailed (clean) the vehicle. O Professional, courteous, no pressure technique, knows the product they are selling. Need to improve on time it took to detailed (clean) the vehicle. Overall satisfying experience! More
by Chirag
Employees Worked With
Joshua Hughes
February 09, 2018
My First Subaru I had been researching the Corsstrek for more than 2 months before I decided to finally request some information on one through a few of the closest d I had been researching the Corsstrek for more than 2 months before I decided to finally request some information on one through a few of the closest dealers to me. Andrew was the first to email me back from the 3 dealers i requested information from He was also the only one from the 3 dealers that worked with me though emails rather than just try to get me to go into the store. When I finally decided to go in to the store Chase met me outside before I even got to the door and he already knew my name even though that was the first time we met. He must be physic or something lol. Chase went get the Crosstrek that I had asked about and when I finally saw it in person in that silver color I knew I wanted it. Chase made the whole process painless. Ben gave me a great deal on my trade in and they were able to keep my lease right where I wanted it to be. The whole process at this dealership was quick and painless. they really make you feel like you're part of the family and that you are about to buy something truly special. I look forward to dealing with them for many years to come. More
by Andrew C
Employees Worked With
Andrew Leat, Chase Phillips , Ben Ledet
