Subaru of Baton Rouge

I was referred to Chris through a past customer of his (Ron Checki). My wife and I had the most pleasant first visit experience with Chris. Specifically, Chris was very knowledgable of the Jeep Cherokee (Ron Checki). My wife and I had the most pleasant first visit experience with Chris. Specifically, Chris was very knowledgable of the Jeep Cherokee that my wife fell inl love with. He worked on our trade in for a potential buyer and really made the whole deal happen. How cool! What a great experience! I am always looking to refer anyone I can find to his dealership. More

This service Dept kept our car for a 3 week period, and still not not fix everything properly, and missed item on their service inspection. The fact that Subaru of Baton is brand new , with only 1 tech qua still not not fix everything properly, and missed item on their service inspection. The fact that Subaru of Baton is brand new , with only 1 tech qualified to do Subaru repairs is a shortcoming. The MGT., should have decided to get all techs up to par with training before officially opening for full service. If they had only been open for oil changes and other simple repairs, that is fine, but taking on full fledged warranty repairs without adequate training is a poor MGT decision. when they determined that we needed major trans work, differential work + they should have suggested them bringing our car to another Subaru Service, instead of holding us hostage to wait for a tech to get back from training, after he diagnosed and took the trans apart. We were given a Subaru Forester loaner, for the entire time, but putting that liability on us was not as convenient as it might seem to some. Even after the tech returned from training, it was determined that parts were not ordered right etc. Then after final pick up, areas of repair were not addressed and not performed properly. Ultimately this led me to having to bring my car to a dealer in New Orleans and spending a whole day there. I had to lose one day of work, spend more money in gas, etc. The mishandled repairs were taken care of in 4-5 hrs at Bryan Subaru, in Metairie, and they also found that the Tech from Subaru of Baton Rouge completely missed 2 bad belts on their inspection. Over all our experience was poor at this dealer, but even thought the service adviser tried hard, it was not enough effort to make up for all the downfalls, of a Subaru Service, putting the cart before the horse. You should not open to the public, for full service unless you can stand behind that with trained techs. All the excuses were not results. I'm sure in time this immature dealer, will be well desired, but they have much to do, staring at MGT on down regarding procedure. If I were buying a new Subaru, I may not return to Subaru of Baton Rouge, and they don't even have their real building up yet. A real shame, of an experience. More