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Subaru of Clear Lake

Houston, TX

4.9
1,611 Reviews

15121 Gulf Freeway

Houston, TX

77034

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1,611 Reviews of Subaru of Clear Lake

July 03, 2018

All Good! Everything including non-18-month service related items addressed in a timely and efficient manor. Very much appreciate the effort. I love my Outbac More

by SUROROAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Cortez
July 03, 2018

Excellent service Made the appointment on-line. Received a confirmation call. Service tech meet me at my car when i arrive. They take care of everything! Super easy More

by DAISYLKBLUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex De La Peña
July 03, 2018

Bought a new 2018 Outback. Had the first oil change in it this past weekend. When I called the service department to get a time to bring it in, it was at a time that was good More

by billy moore 13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tin Tran, Alex De La Peña
July 03, 2018

Reliable Service I brought my car in yesterday to get my tow hitch installed. They were very helpful on giving me the heads up that the service might take 5 hours and More

by kthibiscus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure exactly who was helping me
July 03, 2018

Subaru rocks!!!! Very satisfied with my experience at Subaru. Sales staff was informative, friendly, patient and extremely helpful. I bought my youngest daughter a c More

by STEVE@STEVEGONZALEZ.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Hollister, Timothy Jamerson
July 03, 2018

Fast and efficient service I happy that you can schedule service online. And drive right into service area. And immediately attended to. Very satisfied with the dealership ser More

by lillybeth33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Mesenbrink, Michelle Cortez, Randall Heidaker, Robbie Dominguez, Alex De La Peña, Kelley Redmond
July 03, 2018

Friendly and low pressure Everyone I met was helpful and well informed. The numbers that were put in front of me were complete. There was no bait and switch or other underhand More

by VINCEBARBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Spence, Courtney Simon-Morelle, Earl Balitaan, Timothy Jamerson
July 02, 2018

Excellent Wonderful. Lots of attention. Lots of information. They were terrific. From my first call these guys were on it. They set up the visits and were ther More

by wilson01285
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Earl Balitaan, James Rutledge
July 02, 2018

Long wait, unfair deal Noel (our sales guy) & Courtney (finance) were both really nice. Seeing the car was quick. Test driving was quick. It took (not exaggerating) THREE ho More

by abc123def2018
Recommend Dealer
No
Employees Worked With
Courtney Simon-Morelle
Jul 03, 2018 -

Subaru of Clear Lake responded

First of all, we would like to apologize for the frustration of having to wait for the finalization of your paper work. When you are dealing with a high volume of customers, we sometimes see a backlog if one of our finance managers may not be available for days off or shift start/stops. As to your trade in, if you don't list any contact information other than abc123def2018 we can't research the question. It sounds to me like it may have been a low dollar older than usual trade in, IE $1000 dollar car sold for $2000, and that can happen after the Lithia reconditioning process is complete. Either way, we appreciate having the opportunity to respond to your comments, and we do take them seriously. We will improve our wait time to the business office the next time you get your Subaru at Subaru of Clear Lake. Drive Safely!

July 02, 2018

Excellent Customer Service My son bought his 1st Subaru Cross Trek 2017. Andy was amazing so in December I bought a Subaru Outback 2018 from Andy. Loved the experience and now w More

by jm.stuart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Hollister, Tim Spokony, David Rudie
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