Subaru of Columbia

Staff very friendly, car taken in immediately upon arrival for service. Text and personal contact on status of repairs. Questions answered about future scheduled maintenance to prepare for next servic arrival for service. Text and personal contact on status of repairs. Questions answered about future scheduled maintenance to prepare for next services. More

Very helpful and a pleasure to deal with! These are the best people and dealership we have ever dealt with These are the best people and dealership we have ever dealt with More

My appointment went very well. It was quick and well organized. The staff was easygoing and knowledgeable. I felt well taken cared for. It was quick and well organized. The staff was easygoing and knowledgeable. I felt well taken cared for. More

Broken Horn on my Subaru. Took it in and dropped it off in the morning. They had to order a part and I asked if I could just bring back the car and settle up then when the par Took it in and dropped it off in the morning. They had to order a part and I asked if I could just bring back the car and settle up then when the part arrived. I asked how much it would all be and they said between 240 and 300. Took care of back 3 days later when the part came in. Dropped off in the morning and they finished at 3:30. Went to pay and it was $622, double what they suggested. I was blown away, they said with diagnostics and install and part it was that much now. I paid it and drove away but it didn’t seem right to pay double what was suggested. I called back in and they agreed to remove diagnostic fee taking total back to $442. Still more the they said on Monday. Guess we just need better estimates. But $442 for broken horn seems nuts between part, labor. If I had know that it was more than $300, I likely would have waited until I had to have a horn and gotten work done. More

I have used this dealership for years. Everyone is always friendly and helpful. I would recommend Subaru of Columbia for sales and all services. Everyone is always friendly and helpful. I would recommend Subaru of Columbia for sales and all services. More

Excellent service, as always. Would not take my Outback anywhere else. Friendly and efficient service Would not take my Outback anywhere else. Friendly and efficient service More

I've had trouble starting my car. I had River check out my battery and he found it just needed "cleaned up" so he fixed it up and I thanked him for not selling me a new battery that I I had River check out my battery and he found it just needed "cleaned up" so he fixed it up and I thanked him for not selling me a new battery that I don't need. This was during regular maintenance. Thank you River for the good service. Joan Stroer More

Everyone in the service department was polite, helpful , patient and professional. The work done was thorough, on schedule, and gives me peace of mind driving my car. patient and professional. The work done was thorough, on schedule, and gives me peace of mind driving my car. More

This is a good dealership, like all Subaru shops I've used. I love the Subaru approach with focus on the environment and landfill use, to mention a few reasons why I'm on my 4th Outback. However, the used. I love the Subaru approach with focus on the environment and landfill use, to mention a few reasons why I'm on my 4th Outback. However, the estimate for my 60,000 mile PM, shocked me at over $1,700. Before starting I went over each check point using my maintenance manual. Several of the items were noted with an "I" for inspect: others were noted with "R" for replace. The two most expensive items, Differential and Transmission Flushes (valued at a total of $ 615) were noted with "I" for inspect. Those two items were not done based on the inspection by the service mechanic. No car owner would have been able to say whether or not those items needed to be done. I feel the decision to postpone those expensive replacements at this time reflects the professionalism of Subaru of Columbia. More

On Oct 10, 2024 I had My 2021 Crosstrek Serviced. A new battery was recommended. I purchased one for $476. When I was just reviewing the paperwork from the service I discovered that there was no w A new battery was recommended. I purchased one for $476. When I was just reviewing the paperwork from the service I discovered that there was no warranty provided for the battery. I have been purchasing auto batteries for over 50 years and warranties were always provided. More