Shanna Elder
Shanna Elder at Subaru of Columbia

Shanna Elder

Service Advisor

Subaru of Columbia

1200 Interstate 70 Dr SW
Columbia, MO 65203

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4.8
299 Reviews
4.8

299 Reviews

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299 Reviews of Shanna Elder

March 19, 2026

Dealership Rating
Employee Rating

Great service, timely, friendly, competent - love how reliable and honest the Columbia Subaru place is. More

by WELLSC
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Mar 19, 2026

Subaru of Columbia responded

Thank you for sharing your experience with your Subaru Outback service. We’re glad our team’s friendly, competent, and timely approach stood out, and we look forward to assisting you again.

March 17, 2026

Dealership Rating
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Always a pleasant experience with Subaru of Columbia. Text updates and smooth customer service. Call me a fan. More

by JPGEMEAUX
Service Price Transparency
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Recommend Dealer
Yes
Mar 18, 2026

Subaru of Columbia responded

We’re glad your Subaru Outback service went smoothly and that the text updates kept you informed. Shanna is happy to know you felt well supported. Thanks for calling yourself a fan and we look forward to assisting you again.

March 14, 2026

Dealership Rating
Employee Rating

Found out what I needed to know and the price was right. I WILL remember that. More

by MONETPELLETS
Service Price Transparency
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Recommend Dealer
Yes
Mar 18, 2026

Subaru of Columbia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 08, 2026

Dealership Rating
Employee Rating

People were friendly, waiting area clean, service personnel knowledgeable about my car.. good service experience More

by NONE31
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Mar 09, 2026

Subaru of Columbia responded

Thank you for your review. We appreciate your business and hope to see you again here at Subaru of Columbia!

February 15, 2026

Dealership Rating
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Absolutely incredible service; had an unannounced issue; dealt with it immediately! They always treat me so very considerately yet I do not feel overcharged at all. More

by NancyCarper
Service Price Transparency
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Recommend Dealer
Yes
Feb 16, 2026

Subaru of Columbia responded

Thank you for sharing that Shanna and our service team addressed your unexpected Outback issue promptly while providing considerate care and transparent pricing. We’re delighted you felt well treated and not overcharged. We appreciate your ongoing trust in us.

February 05, 2026

Dealership Rating
Employee Rating

Very professional and courteous. Always understanding and respectful. Waiting room is clean and well stocked with beverages and snacks. More

by Egduffey
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Feb 05, 2026

Subaru of Columbia responded

We’re pleased our team treated you with courtesy and respect and that our waiting area kept you comfortable during your Subaru Ascent service. We appreciate your kind feedback and look forward to assisting you again.

January 30, 2026

Dealership Rating
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Great service, wonderful accommodating personnel, wouldn’t keep going back if i didn’t appreciate their work. More

by Bajadan9003
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Jan 30, 2026

Subaru of Columbia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 25, 2026

Dealership Rating
Employee Rating

Subaru of Columbia is very easy to deal with. They allow you to browse through the store and lot without following you around and pressuring you. They answer all of your questions and are extreme More

by RODODAVIS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2026

Subaru of Columbia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 22, 2026

Dealership Rating
Employee Rating

The most knowledgeable and caring people that I have ever worked with. Everyone from Service and Sales have been fantastic. I have a problem with memory, but I will do my best to highlight a few. Kyle Gunn More

by DDHAMPTON59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2026

Subaru of Columbia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 18, 2026

Dealership Rating
Employee Rating

Good customer service and timely work done Not long ttime wait service is excellent clean More

by Atif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: River Hopkins, Ethan Weathers

Jan 18, 2026

Subaru of Columbia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Subaru of Columbia!

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