Subaru of Columbia - Service Center

My experience was great! Was very pleased with the staff. Very thoughtful and kind. I spent 6 hours at the dealership while the mechanic fixed the issues they found during th Was very pleased with the staff. Very thoughtful and kind. I spent 6 hours at the dealership while the mechanic fixed the issues they found during the 23 pt. inspection. Your staff went above and beyond when I checked out. I needed to go see my granddaughters in a neighboring town but did not know how to get back to the highway I needed. They not only wrote out the directions and tried to explain it to me, but showed me on the computer which way to go. Needless to say they saw the hesitation and fear in my eyes. I live in the country and am not used to driving in the city. The mechanic asked if the Subaru dealership vehicle was available. It was. So, I followed him through all the twists, turns and stop lights until I came to the highway I needed. Your staff went above and beyond to help this Senior Citizen lady to get to her destination safely. They did not have to do that for me but they did. Outstanding people and outstanding service. More

1:00 PM appointment for oil change & tire rotation. Arrived at 12:50 and drove out at 1:37. Great service. New pricing not so great, now costing twice as much as previously. Having a real hard time wit Arrived at 12:50 and drove out at 1:37. Great service. New pricing not so great, now costing twice as much as previously. Having a real hard time with pricing. Have purchased 5 Subarus from the previous owners, will not be buying any more! More

We were pleased with getting the tire fixed the same day, but not pleased that the valve stem cap was left off. This is the second time where something was not replaced as it should have been. On the previou but not pleased that the valve stem cap was left off. This is the second time where something was not replaced as it should have been. On the previous service call, the cabin air filter was replaced. After returning home, my husband went to get something out of the glove compartment and the glove compartment door fell off. We made a return trip to the dealer to get it fixed. We used to think that Subaru was the place to go and service was always excellent. Now we are rethinking that. It seems like things are slipping. More

Extremely helpful kind, ensured service I came in and requested was completed. Friendly and understood requested was completed. Friendly and understood More

Pete was great. He answered all my questions & I never felt pressured by him at all. I highly recommend him! He answered all my questions & I never felt pressured by him at all. I highly recommend him! More

I arrived an hour before my appointment. They got my car in immediately and were done in an hour, which was sooner than promised. They got my car in immediately and were done in an hour, which was sooner than promised. More

Work done was okay and people helping us was great. We had an agreement when we purchased our vehicle that our oil changes would be $40.00 as long as we own the vehicle. We were told that this has be We had an agreement when we purchased our vehicle that our oil changes would be $40.00 as long as we own the vehicle. We were told that this has been taken away due to sale of the company which I think STINKS as that had nothing to do with us and the agreement should have been left in place. We will probably look elsewhere to do our Service when it is due again that is closer to home rather than drive 40 miles one way to get it done. We will compare cost for doing this service. More

Everyone there went to lunch and left me waiting while my car was ready. They seemed agitated to get off their personal device to process my payment so I could leave after four hours of waiting. car was ready. They seemed agitated to get off their personal device to process my payment so I could leave after four hours of waiting. More

I came as a drop in for an oil change and was finished in less than an hour. The service associate also let me know I was due for a 60K mile service next time which would take a full day. I really appreciate less than an hour. The service associate also let me know I was due for a 60K mile service next time which would take a full day. I really appreciated the heads up so I could plan my next service trip efficiently. More

Services were provided efficiently and I was kept informed of the status of work over the timeline of ordering parts and installation. informed of the status of work over the timeline of ordering parts and installation. More