Subaru of Columbia - Service Center

The customer service is one of the best. River kept me informed on progress and how long it was going to take. River kept me informed on progress and how long it was going to take. More

Going back on a deal to provide oil changes due to change of ownership is unacceptable. The purchaser did so with that obligation in place. When warranty is over I will be going elsewhere whenever possible. of ownership is unacceptable. The purchaser did so with that obligation in place. When warranty is over I will be going elsewhere whenever possible. Will certainly not purchase a car from this automotive group. I will pay more or drive further away to avoid. Unfortunate that the high standard of service displayed by the employees is associated with an ownership group with these ethics. More

Nona is excellent. She is very knowledgeable and extremely helpful. Love the Saturday service hours. She is very knowledgeable and extremely helpful. Love the Saturday service hours. More

They were very professional. The lady I called and made an appointment through, put the wrong car down. They figured it out it was the right car quickly. No issues. The lady I called and made an appointment through, put the wrong car down. They figured it out it was the right car quickly. No issues. More

Always kind, courteous, helpful, explain what is going on in easily understood words and with a smile. in easily understood words and with a smile. More

I came in extra early and they took me right in. I was out and paid for by 8:30! Thank you so much! I was out and paid for by 8:30! Thank you so much! More

The staff is respectful and professional. Most appointments I dread- this one I do not. Most appointments I dread- this one I do not. More

They were very nice and attentive and got the work done fast . We might decide to buy our next vehicle there. fast . We might decide to buy our next vehicle there. More

I was worried that when this dealership was bought out several months ago, all of the best staff members would leave. But most are still there, luckily. I won’t take my car to anyone else, these people al several months ago, all of the best staff members would leave. But most are still there, luckily. I won’t take my car to anyone else, these people always treat me right. More

Subaru has always had a great service department and especially nice knowing someone from New Franklin was my service mechanic. I believe David checked me in and Nan came by just to say hi and check out especially nice knowing someone from New Franklin was my service mechanic. I believe David checked me in and Nan came by just to say hi and check out how everything was going... More