Subaru of Columbia - Service Center

The service department personnel, Shanna and River, that I interacted with were courteous and helpful. They told me that I could follow the progress of the maintenance on my vehicle via text messaging and i I interacted with were courteous and helpful. They told me that I could follow the progress of the maintenance on my vehicle via text messaging and it worked flawlessly. My vehicle was ready sooner than I actually expected as I elected to wait for it and that was a pleasant surprise as it allowed me to get to other tasks I had in town sooner. I paid exactly what I expected to pay for the service and they told me how much my next maintenance was likely to cost. I liked the principle of no surprises. Finally, on top of all that, they processed my payment themselves as the cashier was at lunch at the time I was ready to leave. I thought that I would be disappointed as the dealership had changed ownership after literally decades at this location but such was not the case. Please keep up the good work. More

River is always so incredibly helpful and I trust his opinion on my vehicle care. My car is serviced regularly and exclusively at this dealership and I have always felt their input and care was genuine. opinion on my vehicle care. My car is serviced regularly and exclusively at this dealership and I have always felt their input and care was genuine. More

I was a walk-in customer for an oil change and a tire rotation. The people got me in and out fast. rotation. The people got me in and out fast. More

River kept me informed and the work was performed quickly! Great job all in all. quickly! Great job all in all. More

Very, very good customer service department. They take care of their customers and go above and beyond every time. They take care of their customers and go above and beyond every time. More

Friendly and prompt service! So thankful for the service team for getting me in and out quickly! So thankful for the service team for getting me in and out quickly! More

Pleasant staff and work performed in a timely manner. Waiting area clean and comfortable. Always can count on good service. Waiting area clean and comfortable. Always can count on good service. More

great customer service polite and done in a timely manner. will defiatley be returning soon. manner. will defiatley be returning soon. More

Given these are new owners, only have one oil change visit since the change. That was very positive with responsive service from the service managers. It would be helpful, though, to reinstate drive i visit since the change. That was very positive with responsive service from the service managers. It would be helpful, though, to reinstate drive ins gor oil changes,etc. More

I was pleased that I was not pressured to purchase after-market accessories, warranties, etc. after-market accessories, warranties, etc. More