Subaru of Columbia - Service Center

Despite staffing shortages, the entire service team worked hard to provide an excellent customer experience. I arrived without an appointment in hopes of getting an Oil Change and Tire Rotation using t worked hard to provide an excellent customer experience. I arrived without an appointment in hopes of getting an Oil Change and Tire Rotation using the Express Lane service listed on the website. However was informed that the advertised express lane "feature" was not really in place any more and only official "first come first serve" option was Saturday mornings. BUT I could wait and they would try to get me in, with an expected wait time of 2.5hours. Well they got me turned around and out of there in about an hour. Fantastic effort to pull that off. Much appreciated. More

Great service, quick, and amazing customer service. They are reasonably priced, provided amazing and through service. I will bringing my car back in for it's next service. They are reasonably priced, provided amazing and through service. I will bringing my car back in for it's next service. More

Efforts were made to address the rear door lift without going back to the shop to avoid a charge if the matter was not covered by warranty. This was unsuccessful and the shop was able to diagnose the iss going back to the shop to avoid a charge if the matter was not covered by warranty. This was unsuccessful and the shop was able to diagnose the issue. Part was not on hand in the in house inventory but coordinated with another customer to use their part that had been ordered in for their vehicle scheduled for a later date. Save putting back interior and return trip and travels for us for repair on a later date. More

I was shocked how fast they were able to get me into the service department. They were able to update my radio and everything works perfectly now. I’m so grateful! service department. They were able to update my radio and everything works perfectly now. I’m so grateful! More

While I wish the just drive in oil changes were still available, when I showed up early for my service they checked me in and my car was serviced quickly. available, when I showed up early for my service they checked me in and my car was serviced quickly. More

River consistently give excellent service! He knows his customers by name, remembers issues,& is always pleasant. You are lucky to have him. He knows his customers by name, remembers issues,& is always pleasant. You are lucky to have him. More

I keep my Subaru because of my service department. They deliver. above & beyond.. I can always rely on them. They deliver. above & beyond.. I can always rely on them. More

Staff is very friendly and accommodating. Manager Richard Nixon always recognizes us and will take the time to speak with us personally. Service is always prompt and professional. Manager Richard Nixon always recognizes us and will take the time to speak with us personally. Service is always prompt and professional. More

Awesome, fast and efficient. The app from the car is so easy to use and schedule with. Thanks for having my car done and ready to go in a very short amount of time. The app from the car is so easy to use and schedule with. Thanks for having my car done and ready to go in a very short amount of time. More

I was very happy with the service I received on my 2013 Outback at Subaru of Columbia. The work was completed on time. I liked having the inspection so I can plan for future maintenance needs and feel conf Outback at Subaru of Columbia. The work was completed on time. I liked having the inspection so I can plan for future maintenance needs and feel confident my car is safe to drive and in good working order. More