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Subaru of Englewood
Englewood, NJ
178 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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178 Reviews of Subaru of Englewood
February 19, 2015
Customer Service was Amazing It was such a pleasure working with salesman, Rolf Hansen. I've owned 4 cars in my lifetime, and must say I never met a sales representative as atten It was such a pleasure working with salesman, Rolf Hansen. I've owned 4 cars in my lifetime, and must say I never met a sales representative as attentive and patient as Rolf. He was polite and courteous and took the time to explain EVERY feature/detail there was on the new 2015 Outback. He didn't just talk about it, we sat in the car and went over everything. Manual paddle shifting was a feature I wasn't familiar with, but on our test drive he demonstrated how it worked and what conditions paddle shifters would be beneficial in. On delivery, he went over everything again to make sure I was comfortable in my new car. I couldn't be happier and HIGHLY recommend Rolf and the staff at Town Subaru. More
by Cinbrady
Employees Worked With
Rolf Hansen, Peter Poccia, Brad McGowan, Woody McFadden
Helpful February 17, 2015
Friendly and Professional and Great Experience Great Experience from the time I first contacted the dealership. Salesman Chris Bradish was helpful and friendly. Was very prompt in answering all my Great Experience from the time I first contacted the dealership. Salesman Chris Bradish was helpful and friendly. Was very prompt in answering all my emails and phone calls. Never felt pressured to buy or to complete the sale on my first visit. Great follow up by Chirs a few days later to ensure that I was happy with my purchace and that there were no problems with the car. Dealer took care of all CT DMV paperwork to transfer my plates. Got an amazing deal on my Subaru Legacy and would HIGHLY recommend this dealership to anyone. More
by DG
Employees Worked With
Peter Poccia, Christopher Bradish
February 13, 2015
Excellent experience, whole process was very smooth I picked up my Subaru WRX on Wednesday. I dealt with John and Peter and they were both very helpful. John kept me in the loop the whole time...and a I picked up my Subaru WRX on Wednesday. I dealt with John and Peter and they were both very helpful. John kept me in the loop the whole time...and answered emails very promptly whenever I had any questions or concerns. I would highly recommend this dealership to anyone in the market to buy a Subaru. More
by marek.los
Employees Worked With
John Lopes, Peter Poccia
February 12, 2015
Great Experience I had a great experience at the dealership with John and Pete. John was able to locate the car I was looking for and have it in within a month. I was I had a great experience at the dealership with John and Pete. John was able to locate the car I was looking for and have it in within a month. I was in and out quickly to pick up the car and got a great deal on my Crosstrek. I couldn't be happier with their service and how personable they were. I would definitely recommend this dealership. More
by Kmlapp18
Employees Worked With
John Lopes, Peter Poccia
February 01, 2015
Wonderful Experience I now know that buying a car can truly be a wonderful experience. Jim O'Neill made "the dreaded car buying experience" into the most easy going expe I now know that buying a car can truly be a wonderful experience. Jim O'Neill made "the dreaded car buying experience" into the most easy going experience I've had at a car dealership EVER. He made my husband and I feel like he had our best interests in mind and like he would work with us to make this process as easy and exciting as it should be. He was honest, amicable, and kind. I would go back to Town Motors Subaru in a heartbeat if i needed to buy/lease another car. I love my new Subaru Impreza!! More
by d and y
Employees Worked With
James O'Neill
January 30, 2015
Worth the Trip! My wife and I traveled from Havertown, Pa to purchase a 2003 Honda Accord, our first stop was at a dealer called Auto Exotica Inc., what a waste of ti My wife and I traveled from Havertown, Pa to purchase a 2003 Honda Accord, our first stop was at a dealer called Auto Exotica Inc., what a waste of time! I made a phone call to Jim O'Neill and we made our way to see him. We left a couple hours later with our vehicle and would absolutely come back and recommend to anyone. A great experience and well worth the trip. More
by mkddig
Employees Worked With
JAMES O'NEILL
January 30, 2015
Awful buying experience. Never purchase a car here. Found a car that I liked in the right color combination that was at Town Motors. I am out of state and needed to have the car shipped to me. The sales Found a car that I liked in the right color combination that was at Town Motors. I am out of state and needed to have the car shipped to me. The salesman (Chris Bradish) sent over the paperwork, I sent wire transfer, and scheduled a time to have the car picked up.. Then the problems started. The wire transfer was sent on 11/18/2014. Car was dropped off to me 5 days later, albeit with only one key when the salesman assured me there was two keys. I called both the finance manager and the salesman, no response of course. Temporary tag came with the car, good for 14 days. So I enjoy 14 days of driving. After that, no plates, registration, title, or spare key arrived yet. I give it another couple weeks, assuming they were busy. Still nothing. At this point my new car has been sitting in my garage because I can’t legally drive it with no plates. I call Chris back and ask what the deal is. He assures me that the documents and plates will be to me by 12/21/2015. I say ok, and wait. Still nothing. I begin calling back and texting and leaving voicemails to him daily, all with no response. I call his manager and anyone else at the dealership I can get ahold of- all no answers, no returned calls. Couple weeks of the daily calls and I still have no title or plates and no responses from anyone at Town motors. I finally get ahold of the motor vehicle department lady and she tells me it will be two more weeks until they get the plates. I ask why it has been taking so long, why did they only send a 14 day temporary tag, why do I have to continue to leave my new vehicle in the garage and drive a rental car because I can’t drive a car I paid for two months ago. She of course had no response. The tags eventually show up on 1/30/15, but without the spare key I was promised. I email Chris numerous times and he of course doesn’t respond for a week. He tries to push off responsibility to the shipping company. In summary-Town motors screwed me out of the following: • A $300 spare key • 2 months of driving • 2 months of paying registration, insurance, depreciation on my car • Countless hours calling and texting trying to find out the status. • Rental car bill as I couldn’t drive my car with no registration. NEVER buy a car from here unless you don’t mind leaving it sit for several months and have another vehicle to drive. This was by far the worst experience I have ever had buying a car. They had no problems responding before I sent the money, but when it came time to actually get the documents in order- nothing but ignored calls. No organization, no responses ever, just total incompetence and lack of concern for the buyer. More
by big_c
Employees Worked With
Peter Poccia, Christopher Bradish, Brad McGowan
January 21, 2015
Classy, Honest & Keep Their Word 3 things about Town Motors: 1) Classy yet folksy group of professionals; 2) Honest - I am not easy to work with and they demonstrated great honesty & 3 things about Town Motors: 1) Classy yet folksy group of professionals; 2) Honest - I am not easy to work with and they demonstrated great honesty & patience with me - did not pull any punches - very, very refreshing; and 3) Kept Their Word - wrote back when they saw they would, call when they said they would and if something changed date or information-wise, they promptly let me know about it. Now I am looking forward to vehicle servicing and seeing them all again. More
by CrossTrek2014
Employees Worked With
John Lopes, Peter Poccia, Woody McFadden
January 17, 2015
Very accommodating We just leased our second Subaru from Town Motors after buying one from them in 2013. As they were when we bought our Imprezza, the sales team of Chr We just leased our second Subaru from Town Motors after buying one from them in 2013. As they were when we bought our Imprezza, the sales team of Chris and Pete were great. They knew we did not have a lot of money to work with us and secured a good lease for us so that we can have this second car for our adult daughter. We have leased Subarus in the past from other dealers, and I have to say without a doubt that Town Motors is the best. They also have a great service department. I have worked with Woody on our 2013 Imprezza and am looking forward to working with him on the 2015 car. Subarus are great cars that can almost sell themselves on safety, resale value and All-Wheel Drive. Chris and Pete enriched the experience by making it even more user-friendly and supportive. Thanks again. More
by BSher49
Employees Worked With
Peter Poccia, Christopher Bradish, Woody McFadden
January 15, 2015
Waste of time I was contacted by jerold rivera that he had the car i was interested in. He set an appointment for me and said the car was ready to see. I was coming I was contacted by jerold rivera that he had the car i was interested in. He set an appointment for me and said the car was ready to see. I was coming from queens on a weekday afteroon. Just to be sure i dont waste my time i called jerold to be sure the car is still there. Was told everything is ready for me and he is waiting. When i got there he "couldnt" find the car. I wasted about 5 hours in traffic and money in tolls. Thanks a lot jerold. More
by rafalek1985
Employees Worked With
Jerold rivera
