Subaru of Glendale

Harrasing attitude towards customers As someone who feels that they have been unfairly treated and incriminated, please do not do business with Glendale Subaru. I took my Subaru Forester As someone who feels that they have been unfairly treated and incriminated, please do not do business with Glendale Subaru. I took my Subaru Forester for the 24k service and while performing the service I was told that the car had an oil leak that needed addressing. I made an appointment for this warranty service during which they replaced one component but still required another component being ordered to fully fix the car. I was then told that it was currently on order, that the car would still operate normally and that I would be contacted when the catch can service part was in for the return service. 2 full months elapsed, and I was never reached out by the dealer to bring the car in for service or that the part was received. During that time, I noticed a significant puddle of engine oil in my garage stop under my vehicle. Initially it was a small puddle, which got alarmingly bigger. When noticed the increase rate of the leak I scheduled the first available service slot which was in the afternoon. Upon my arrival I requested for my service advisor Ross Hostetler, and I explained to him that I noticed an alarming puddle of oil under the car and that I was never reached out for the follow-up warranty service. Ross immediately took an incriminating and condescending attitude towards me. Letting me know that how did I expect for a service of that magnitude to be completed the same day. I told him that I was patiently waiting for a callback and I did not notice the puddle until then, but when noticed I scheduled the most immediate service. With an aggressive tone he kept instilling guilt on me for bringing in my car late in the day. I told him that if unable to do a same day repair I would leave the car in and give the dealership the proper time with the car to make the necessary repairs during that time as long as I received a loaner to use for my daily duties. He then kept his harassing tone making references that I scheduled service that late with the sole purpose of receiving a loaner vehicle. For the service completion my car was at the dealer for 8 full days until completion. Although this is a single experience and cannot be generalized, the fact that a service manager addresses a customer with that tone and attitude, makes me want to share my opinion so that other people making their Subaru related decision-making steer away from Glendale Subaru. More

Amazing service I was looking for a 2019 Forester and after not getting anywhere with Sherman Oaks Subaru, I ended up Subaru of Glendale where I was greeted by a very I was looking for a 2019 Forester and after not getting anywhere with Sherman Oaks Subaru, I ended up Subaru of Glendale where I was greeted by a very polite salesman called Ali. Ali was very professional and explained all the details about the new Forester during our test drive. Right after the test drive we were disappointed to find out that, the navy blue Forester that we drove was sold sold shortly thereafter and sadly there was no other Forester with the same color in stock!!. Ali contacted the fleet manager called Chafi, and he promised us to do his best. We spent a few hours working out the price and the trade in, meanwhile Chafi was contacting other dealers to find the right car. Finally we drove home with a 2019 navy blue Forester that evening and very happy with the car and the service they provided. Kudos to Ali Nasirfar and Chafi for going out of their way to make us happy . More

Worst service Terrible experience - I never write reviews- I’m a physician and just don’t have the time - most disappointing service - once you buy from them they d Terrible experience - I never write reviews- I’m a physician and just don’t have the time - most disappointing service - once you buy from them they don’t care about customer service . Go elsewhere - they have no ethics here More

Easiest Car Experience Ever !! This is my second Subaru from Subaru of Glendale and I know personally why it is number 1 in the nation. No hard sell (These cars sell themselves!) B This is my second Subaru from Subaru of Glendale and I know personally why it is number 1 in the nation. No hard sell (These cars sell themselves!) But each and every person in the dealership was helpful and friendly. This is my second time leasing a car with David. The process is so fast and easy and I go exactly what I wanted. David is so nice, explains everything patiently! So professional!. Thank you so much!! My dog was welcome too! More

excellent service david helped me to get what i believe was a great deal on my subaru outback. and his friendly service and attention to my family's needs was greatly david helped me to get what i believe was a great deal on my subaru outback. and his friendly service and attention to my family's needs was greatly appreciated. More

Subaru Wrx I’m really happy with my Subaru! I am very thankful for the help from David! Thank you for your time, excellent customer service, and professionalism! I’m really happy with my Subaru! I am very thankful for the help from David! Thank you for your time, excellent customer service, and professionalism! More

Simple yet effective process This was my first car purchase under my name. I am happy to say that the overall experience went well (despite me rushing the employees as I needed to This was my first car purchase under my name. I am happy to say that the overall experience went well (despite me rushing the employees as I needed to head to work). The team involved with the purchase were not only friendly but willing to work within my budget. I didn't just walk away with a car, but with the experience of a lifetime. More

the best experience I've had when buying a car David, he was an excellent salesman, he took all the time to explain everything related to the car and gave us the best options to buy David, he was an excellent salesman, he took all the time to explain everything related to the car and gave us the best options to buy More

Pleasant transaction David was very patient & knowledgeable. He showed us many models/features. He was very helpful & answered all our questions. Overall a very smooth tr David was very patient & knowledgeable. He showed us many models/features. He was very helpful & answered all our questions. Overall a very smooth transaction. This is my second purchase from this dealership ! More

Friendly & informative experience! The dealership itself had every car we were looking at, staff was friendly, helpful, informative and most importantly patient! Great customer service The dealership itself had every car we were looking at, staff was friendly, helpful, informative and most importantly patient! Great customer service and overall experience. I love my new Subaru. More