Subaru of Gwinnett

Incompetent Service Manager The service manager Jill is beyond incompetent and appears to be over her head in her job duties. She’ll be disrespectful to me, a customer then get r The service manager Jill is beyond incompetent and appears to be over her head in her job duties. She’ll be disrespectful to me, a customer then get red and angry when I asked that she not speak to me like I’m ignorant just because I may be asking questions she is unable to answer. Perhaps Subaru of Gwinnett should find a better and more equipped Service Manager who can handle the pace of their job. Will not be returning and cannot trust a dealership with my car if they are comfortable hiring someone who is not prepared or able to function at their job of being the “Service Manager.” More

Lovemycar Best experience we ever had. Jody was very knowledgeable and personable. we never purchased a vehicle that fast. We would recommend Jody and the deal Best experience we ever had. Jody was very knowledgeable and personable. we never purchased a vehicle that fast. We would recommend Jody and the dealership to our friends and family. More

Subaru Rocks! Our experience purchasing a Subaru Outback at Subaru of Gwinnett was a seamless process. This was our first Subaru purchase, and we are very impress Our experience purchasing a Subaru Outback at Subaru of Gwinnett was a seamless process. This was our first Subaru purchase, and we are very impressed with the professionalism of the dealership and the quality of the Outback. We are thrilled with this purchase, and we look forward to many years of smooth driving! More

Excellent Experience. Truly a great car buying experience. A great price with no haggling! Extremely nice folks. This is what a car buying/leasing experience should be. Truly a great car buying experience. A great price with no haggling! Extremely nice folks. This is what a car buying/leasing experience should be. More

First time subaru buyer The car buying experience was one of the best I have had. Everything went very smoothly and we had our new car ready for us in no time! The car buying experience was one of the best I have had. Everything went very smoothly and we had our new car ready for us in no time! More

Friendly, courteous, patient The salesman was very helpful, patient inn answering myriad of questions, helpful and friendly. Went to extra length to answer questions, and the mana The salesman was very helpful, patient inn answering myriad of questions, helpful and friendly. Went to extra length to answer questions, and the manager helped with answering questions about seating for babies and small children. More

Good repairs under warranty, not reliable if none-warranty Good service during replacement of defective item under warranty/re-call, dealer provided loaner car during repairs and informed me over the phone pro Good service during replacement of defective item under warranty/re-call, dealer provided loaner car during repairs and informed me over the phone promptly. Very good service and no problem there so far. However, when I asked to diagnose a problem not related to warranty/re-call, wrong recommendation was provided to me that was not related to the issue at hand. Furthermore, I was recommended to replace items that were already installed earlier and are in perfect operational condition. I took my car to another mechanic who diagnosed car’s problem correctly and in under 10 minutes. I am quite unhappy about this occurance and hope that service management will look into this issue. I will inform service manager about this as well. More

Great! I had a great experience at Subaru of Gwinnett. Matthew Buckles was more than helpful, and went above and beyond his call of duty! He even helped me g I had a great experience at Subaru of Gwinnett. Matthew Buckles was more than helpful, and went above and beyond his call of duty! He even helped me get signed up for car insurance, and picked me up to drive me back to the dealership to pick up my new car- which I love! Thanks for everything! I would recommend him and this dealership to anyone! More

Excellent customer service So far, I am a very satisfied customer. Your dealership is over an hour's drive from where I live, but because of your friendly staff and excellent cu So far, I am a very satisfied customer. Your dealership is over an hour's drive from where I live, but because of your friendly staff and excellent customer service I do not mind the drive at all. More

Professional and friendly I am so happy I chose Subaru of Gwinnett over other service options. It was a long drive from home but my 2014 Outback, Clara Belle, is better for I am so happy I chose Subaru of Gwinnett over other service options. It was a long drive from home but my 2014 Outback, Clara Belle, is better for the experience. Shaun Feltner my service advisor was very professional and informative. Well done Gwinnett! We'll be back. More