Subaru of Gwinnett

Friendly and Knowledgeable I leased a grey 2014 XV Crosstrek Limited from SOG in Sep 2014 and loved it so much I wanted to upgrade to the 2015 model with the newer technology. I I leased a grey 2014 XV Crosstrek Limited from SOG in Sep 2014 and loved it so much I wanted to upgrade to the 2015 model with the newer technology. I did some research on their website and found the vehicle I was looking for (also grey). After a couple weeks of emailing back and forth with Elizabeth Puckett in sales, my wife and I were finally able to find time in our schedules to visit the dealership. When we arrived at the dealership it was just our luck that the grey 2015 XV Crosstrek we were interested in had been sold earlier that morning and that the second vehicle we were considering, a used 2015 Outback, had been sold within the last hour. Elizabeth showed us all the other options they had available on site and after a day to consider the purchase we leased a white 2015 XV Crosstrek Limited with a moon roof and navigation. While signing the paperwork I asked if they transfer cars between dealerships. A different dealership I had a poor experience with had the grey 2015 XV Crosstrek I wanted in stock. They said they did and sent someone to retrieve the car a few days later. I was much happier dealing with SOG and we decided to also lease the grey 2015 XV Crosstrek Limited though them as well. Elizabeth couldn't have been any nicer and she was also extremely knowledgeable whenever I asked one of my thousand questions. We dealt with many dealerships within the last few weeks and SOG and Elizabeth were the ONLY ones who provided any type of pricing through email and were very upfront with everything. Also, they were one of only a handful of dealerships who offered leasing and financing information that was right were it should have been. They worked with us to get the price and payments to where we wanted them and never pressured us on any issue. SOG was straightforward from the moment I contacted them. Thanks Elizabeth for all your help! We're loving our new Crosstreks and we will definitely be telling our family and friends to ask for you. -Ian & Roxy P.S. This review is exactly 375 words which makes a difference More

Easiest car purchase ever Lance and kristle and Alyssa are a great team at subaru of Gwinnett. Tech info, super knowledgeable, but no pressure. Just excellent price and easy t Lance and kristle and Alyssa are a great team at subaru of Gwinnett. Tech info, super knowledgeable, but no pressure. Just excellent price and easy transactions. Particularly lance with all my questions - and he had every answer. He lives subaru. (I bought a Forrester premium). Even though this is a review of lance, I have to mention alysa again, as the final business transactions everywhere else I have ever bought from from was long and painful. 15 minute and again no pressure. More

Stress and hassle free! Awesome car buying experience, devoid of stress and with absolutely no hassle. Lance made an experience I was dreading very time efficient and informa Awesome car buying experience, devoid of stress and with absolutely no hassle. Lance made an experience I was dreading very time efficient and informative. Alyssa put the finishing touches on an altogether easy, pleasureable visit to their dealership.Of course, they represent a great product! Love my new Forester:) Diane More

Best vehicle purchase experience I bought a 2016 Forester through Elizabeth Puckett. Communications were clear and transparent via phone, text, e-mail and in person. This was my first I bought a 2016 Forester through Elizabeth Puckett. Communications were clear and transparent via phone, text, e-mail and in person. This was my first Subaru purchase and will not likely be my last. More

Great experience We had a great buying experience with Elizabeth at the dealership. She was easily able to give us everything we needed and was very knowledgeable abou We had a great buying experience with Elizabeth at the dealership. She was easily able to give us everything we needed and was very knowledgeable about the Subaru Crosstrek that we purchased. We enjoyed talking with her about the cars and it was the most friendly buying experience we've ever had. Thank you for the help Elizabeth! More

Excellent Customer Service Elizabeth Puckett is a truly great sales associate that is extremely knowledgable about Subaru's. She made our buying experience one of the best! Its Elizabeth Puckett is a truly great sales associate that is extremely knowledgable about Subaru's. She made our buying experience one of the best! Its truly refreshing to get this kind of service from a car dealership!!! Thank you Elizabeth and Gary!!! We love our 2015 Legacy!!!! More

Best experience with car buying ever!! I bought my first ever Subaru Forester. Have always been a Honda customer. This experience was the best. Love my car. Lance was the most respectfu I bought my first ever Subaru Forester. Have always been a Honda customer. This experience was the best. Love my car. Lance was the most respectful and helpful person I have ever dealt with. My first visit was in May and I actually did not purchase until Aug. I was not driven crazy with phone calls and emails. I loved it. He also walked me (very patiently) through all of the bells and whistles on the car. The best. If you need a car, go see Lance!! More

An absolutely bizarre experience I noticed that this dealership had the specific model and package that I was looking for, so I made the haul up to their showroom to check everything I noticed that this dealership had the specific model and package that I was looking for, so I made the haul up to their showroom to check everything out and hopefully close in the near future. When I got there, they told me that they wouldn't even consider letting me in the car to test drive it until I agreed to buy it from them and settled on terms. A waste of time and the epitome of a slimy, shady car dealership. If they treat you like that while you're trying to give them money, how do they treat people after the sale? More

Low-Stress Car Buying! I have always hated and dreaded car-buying, but buying my first Subaru, and buying it at Subaru of Gwinnett, was a completely new and positive experie I have always hated and dreaded car-buying, but buying my first Subaru, and buying it at Subaru of Gwinnett, was a completely new and positive experience. Lance Willhite was helpful, responsive, patient, and never pushed or pressured me. I never felt that Lance was trying to hide anything from me. I love my new Subaru and loved the experience of buying it. Thanks, Lance! More

Happy with my new brz! Got me the best deal possible on my trade before we even got to the car itself, and made sure everything was happy and healthy with my new car. Highly Got me the best deal possible on my trade before we even got to the car itself, and made sure everything was happy and healthy with my new car. Highly recommended if you're looking for something new! More