Subaru of Gwinnett

Great experience! You know the drill. You do your research online, you narrow your choices, you steel yourself for battle with the dealership. It's an all day affair. J You know the drill. You do your research online, you narrow your choices, you steel yourself for battle with the dealership. It's an all day affair. Just walking into the place is a test of bravery. The salesmen/women are pushy and overbearing. UGH! God help you if you give them the keys to your trade because then there is a borderline hostage situation to deal with (ask me how I know World Toyota). So, OK. I am seriously considering a Subaru Outback. A new one. (Stellar reviews / stellar safety) This means going to the dealership. Dealership #1 (which shall remain nameless). I stop by. I enter the show room. Everyone looks busy so I check out the Outback on the showroom floor. I mean I CHECK IT OUT. I'm in the front seat, the passenger seat, the back seat. I adjust seats and steering columns. I open the hood and the back hatch. I cause the car to beep a couple of times and I don't even know why. After about 15 minutes of this. I stand there. Nothing. It's like I'm invisible to something. I think I could have hot wired the thing, driven off and NO WAY they could have given a description to the cops. No way. But OK, they are not the only game in town. Couple of days late I stop by Subaru of Gwinnett. As it happens they DO notice me when I walk in. They offer to have a salesperson check with me in a few minutes. I proceed to check out the Outback on the showroom floor, again causing some beeping, which apparently alarms someone in the financial offices. They tell me Trina will be with me shortly and she is. I'd like a test drive of the Outback. Trina gets this set up and in no time I'm cruising Gwinnett in an Outback. It's peppier (is that a word?) than I thought it would be. The handling is nice and there is PLENTY of room for my 6'2" frame (- that was a concern). Back at the dealership Trina gives me her card and tells me to let her know if I have any questions. I'm pretty sure I just stood there for a moment. Isn't this the part where you take my trade-in keys and hold me hostage? Trina goes back to work. I walk to my truck and leave. WHAT THE xxxx JUST HAPPENED?? No, seriously, that's how it went down. No high pressure sales pitch, no "What can we do to get you into a new Subaru today?" stuff. Just, "Let us know if you have any questions, we'd love to help". That evening I email Trina and let her know what it is I'm interested in buying. She emails me back immediately (though I was bothering her after work AND, as it turns out later, her day off) and lets me know they have that color and option package available. I let her know about my trade in. We agree to meet in a couple of days. The trade in, the purchase, the forms? ..... One hour 20 minutes. You heard right. One hour and twenty minutes I was out the door in my new Outback. Folks, you don't have to put up with pushy salespersons, trade-in hostage situations, or being ignored. You can go to Subaru of Gwinnett and be treated like a real, thinking, knowledgeable human being. It was refreshing. And Subarus are amazing I've found out. My new Outback is the most luxurious (yes .... Outback .... luxurious - those two words are in the same sentence), competent, practical, and fun automobiles on the road. Subaru is ascendent for a reason. Check them out and tell Trina to have a good day off (she's earned one!!) More

Swindia is fantastic. As a first time car buyer I was impressed with the level of friendliness and lack of pressure from both Swindia and Chris at Subaru of Gwinnett. I ha As a first time car buyer I was impressed with the level of friendliness and lack of pressure from both Swindia and Chris at Subaru of Gwinnett. I had anticipated a difficult and unpleasant experience and instead had a lovely one. More

Greatt Experience Other than having to deal with Atlanta traffic, it was well worth it. As Subaru lovers this was the best experience ever in purchasing our Outback. Other than having to deal with Atlanta traffic, it was well worth it. As Subaru lovers this was the best experience ever in purchasing our Outback. Couldn't have gone smoother. Lance is a true professional. More

My Best Experience Ever When Buying a Car From the beginning to the end, Trina provided an efficient and pleasant car buying experience. Without a doubt, Trina provided the best car buying or From the beginning to the end, Trina provided an efficient and pleasant car buying experience. Without a doubt, Trina provided the best car buying or leasing experience I have ever had, and I have purchased or leased many vehicles. Thank you! More

Best Experience Buying a car Trina was awesome. She had everything taken care of before I even set foot on the dealership. I walked a happy owner of a brand new Outback. Trina was awesome. She had everything taken care of before I even set foot on the dealership. I walked a happy owner of a brand new Outback. More

No Pressure helpful friendly service! We are new to Subaru and couldn't be happier with our 2014 Outback. We had a 2007 CR-V and were happy with its performance but never happy with the se We are new to Subaru and couldn't be happier with our 2014 Outback. We had a 2007 CR-V and were happy with its performance but never happy with the seats (uncomfortable for longer drives) and it was time to look into something new. We thought about another Honda but just didn't like anything that was out there, so after recalling a family member had purchased nothing but Subaru for many many years we looked into them. We were first considering the Forrester and almost got one, but we kept looking at the outback and it just seemed to fit our needs for size and comfort better. We LOVE the Outback! it is very comfortable, rides great, and is just a great overall vehicle. Trina was Very helpful and patient with our questions and decision making process and even got us a great deal! We would absolutely recommend this dealer and Subaru to anyone looking for a vehicle. They made the process very easy with no stress. We also decided later that we needed the trailer hitch and were able to get it installed very quickly with the terriffic service center. If your looking for a great vehicle and a great place to get one you need to come to Subaru of Gwinnett! More

Great experience! We bought a SUBARU Impreza from this dealership recently. I cannot be more happy to do business with them. Excellent service, unbeatable price, warm s We bought a SUBARU Impreza from this dealership recently. I cannot be more happy to do business with them. Excellent service, unbeatable price, warm smile, and the feeling that we are really be cared... Strongly recommend this dealership! More

Exceptional car-buying experience! Great experience. Trina was helpful but not at all pushy. Thank you Subaru of Gwinnett for a great car. We love our new Forester Touring. Great experience. Trina was helpful but not at all pushy. Thank you Subaru of Gwinnett for a great car. We love our new Forester Touring. More

There are still genuine people out there. I have bought all my vehicles form the same place from the same general manager for the last 13 years because of the headache of finding a genuine est I have bought all my vehicles form the same place from the same general manager for the last 13 years because of the headache of finding a genuine establishment that truly cares about their customers. However this time around when it came to buying a new vehicle, I was very interested in a Subaru which unfortunately was not available at that dealership chain. So I ventured my way out in search of a Subaru and came to eventually meet Swindia Matos. Swindia had her work ahead of her because I was treated pretty bad at the first Subaru dealership that I had gone too, but I was really set on a Forester. So when I went to Subaru of Gwinnett, Swindia's genuine warmth and patients with me was immediately noticed. She went above and beyond even what I was used to from a car sales person. Im glad to know that even this busy world of customer service and sales that we live in, there are still people like Swindia who can take the time to make us feel human. Buying a car a Subaru of Gwinnett has been the best experience I have had. More

Great service My husband and I are absolutely thrilled with our purchase of the Subaru Outback 2014 edition, It took us no less than 3 years of research and contemp My husband and I are absolutely thrilled with our purchase of the Subaru Outback 2014 edition, It took us no less than 3 years of research and contemplation on best fit for our budget, our use of vehicle and its real value in terms of safety, durability, ease of maintenance, affordabillty, and last but not least comfort. Trina Richardson was very professional informing us about all the different features and choices in several vehicles. We love a good bargain and negotiating for what we want, and Trina was impeccable in her approach. We got exactly what we wanted. Thank you. More