Subaru of Gwinnett

Superior Auto Buying Experience!! Built our "ideal" Subaru Forester via the TRUEcar website which then connected us with Subaru of Guinnett. They didn't have an exact match on site bu Built our "ideal" Subaru Forester via the TRUEcar website which then connected us with Subaru of Guinnett. They didn't have an exact match on site but, Lance Willhite, our (Superior) Sales Consultant, contacted an (out-of-state) Subaru dealership who had one scheduled for delivery, and was able to negotiate its transfer to Subaru of Guinnett.. Upon arriving at the dealership to pick up our new ride, we met with Lance (a very congenial individual!), inspected the vehicle, and then took it out for a short drive. Returning, we met again with Lance to complete the necessary paperwork. Everything was very straightforward! An attempt was never made to pressure us into purchasing a maintenance contract (a very BIG + in my book!), and his portion of the paperwork was completed in 15 minutes or less. We then met with Mike in Finance, to complete paperwork there (also quite friendly!). Again, this process took less than 15 minutes to complete. When finished, Lance brought us out to our new vehicle and provided detailed instructions on the location, functionality and operation of the standard controls as well as those of the options we had chosen ( Eyesight, GPS, Navigation). He even took the time to take us out on the road and demonstrate the Eyesight function (Super option, so glad we got it!). Overall, this was by far the best auto buying experience we've had (and I'm in my seventies and have had several!). Thank you Lance for making this a truly unique experience, with no price haggling and with no last minute surprises! Your super in our book! We look forward to purchasing from you again in the future. More

New Legacy, fresh from the factory When I walked in, I was pretty sure what I wanted. After a test-drive and a bunch of questions, I walked out knowing exactly what I wanted. It require When I walked in, I was pretty sure what I wanted. After a test-drive and a bunch of questions, I walked out knowing exactly what I wanted. It required an order to the factory, but a month later, I had my awesome new Legacy. More

purchase of new outback hassle free and reasonably priced Trina Richardson-Mack offered us an average price up front without any haggling or hassle. She provided much information, answered all our questions, Trina Richardson-Mack offered us an average price up front without any haggling or hassle. She provided much information, answered all our questions, and was a joy to work with. I would recommend her as a great salesperson to anyone. More

Outback purchase and delivery Ok, so I detest EVERYTHING about cars - having to own them, fueling them, their emissions, traffic, insuring them - but I ESPECIALLY detest buying the Ok, so I detest EVERYTHING about cars - having to own them, fueling them, their emissions, traffic, insuring them - but I ESPECIALLY detest buying them. What a whiner, huh? But, owning a vehicle in today's world is a must...so, via truecar.com I literally stumbled into Subaru of Gwinnett and Lance Willhite - and just as importantly, the dealership's 'conceirge', Crystal. What a difference she made in the process, and then connected me with Lance. Best experience EVER with ANY dealer. Lance did a wonderful, caring job at delivery, explaining everything about the vehicle. More

My man Lance! Going into a car dealership for the first time in a couple decades, I was super scared. Didn't know really what to expect. Lance made my experience ex Going into a car dealership for the first time in a couple decades, I was super scared. Didn't know really what to expect. Lance made my experience extremely comfortable, and successful! Purchased the Forrester that I always dreamed of with a better deal than we could've hoped for all thanks to the way Lance WORKED to MAKE it happen. THANK YOU More

AMAZING as ALWAYS I have bringing my Subaru here since I bought it in late 2003 (except for a short period when I lived in Utah), and I have never had anything but the I have bringing my Subaru here since I bought it in late 2003 (except for a short period when I lived in Utah), and I have never had anything but the absolute best service possible. Jill and her team are honest, intelligent, friendly and knowledgeable. When my rear brakes were replaced a few weeks ago, I discovered that my emergency brake would no longer engage. I called Jill and she told me to bring it back in whenever I could. I did and they took care of adjusting it no problem. They do what they say they will do and in a timely manner. They go above and beyond every time to make sure I know everything about my car and what needs to be done and when. Jill, especially, always makes me feel like a family member, and that is why, when I get a new "used" car in a few months, I will come back to Subaru of Gwinnett, even though I could find a good car for less elsewhere. I trust SOG. SOG is incredibly lucky to have Jill, Mike, Harris, Willis, and Nelson on its' team. More

Great car, great experience Nice, easy, smooth experience. Went in knowing what we wanted. Lance made it an easy deal. Ordered our Outback, received as promised, easy closing. N Nice, easy, smooth experience. Went in knowing what we wanted. Lance made it an easy deal. Ordered our Outback, received as promised, easy closing. No pressure from Lance or Mike the finance manager. Would highly recommend Gwinnett Subaru. We live much closer to Troncalli Subaru, but were treated very rudely by the salesman there. More

Professional & Efficient Elizabeth was the only Subaru dealer in the Atlanta area I could find willing to search for the exact vehicle we were looking to buy and, when nothing Elizabeth was the only Subaru dealer in the Atlanta area I could find willing to search for the exact vehicle we were looking to buy and, when nothing came up, present the opportunity to order the car. Not only did she find a way to get the right car, I believe the price on the car was good as I had manual tracked the average price over a six month period. She was spot on with the factory order forms & process because the car came in two weeks early! Once at the dealership: -She worked to get a better rate on then loan than my bank offered. -They gave me a good price for my trade-in. -They were very straightforward with the option to purchase an extended warranty. I had shopped some third party warranties and there were no surprises. It was a fair price. Elizabeth and the Subaru of Gwinnett team didn't appear to play a shell game with the products. She was always very responsive, competent and professional. I drove away with the car my family wanted and feeling good about the entire deal. More

EASY DEAL!! On April 8th under N5800A I wrote of our first experience w Lance. After the visit, I DID NOT those demanding phone calls asking "Honey, how can we ge On April 8th under N5800A I wrote of our first experience w Lance. After the visit, I DID NOT those demanding phone calls asking "Honey, how can we get you to get this car today", What a relief!! *Instead I received a kind email, making sure we made it home safely. This led into communications to order the Outback that *WE WANTED, not what they had on the lot. Lance went over each item we wanted on the car and *gave prices as we went along so I knew what the car was costing with each amenity. We then got to the partial financing WITHOUT Lance telling me how to SPEND MY MONEY*. I checked w at least 5 other dealerships, Lance was $1,000s less except for one - he put me on hold for minutes and came back with an agreeable and I didn't have to talk to "The Big Guy" (sales mgr) about making this deal work)**. Sale agreement was sent over and car was ordered*..done deal! I used to buy Fleet vehicles and this was easier than when I wasn't even spending my own money!* So, now we are up to 7 STARS and I am sure more are to come. Will keep you posted, but wish this site had a way to go back under same sign in. LOVE THIS DEALERSHIP!!!!!!!! 400 miles round trip, worth every peaceful mile and it's mine for life!! More

Good experience Everyone at Gwinnett Subaru was helpful, positive and knowledgable when we purchased a new Subaru Forester, our 3rd. In particular Alyssa and Lance he Everyone at Gwinnett Subaru was helpful, positive and knowledgable when we purchased a new Subaru Forester, our 3rd. In particular Alyssa and Lance helped immensely. They beat all offers by dealers in the area. Mike in finance was thorough and informative. The young lady in the parts department did a fine job. More