Subaru of Gwinnett

I have been very happy with Subaru of Gwinnett's service dept. I especially commend my long-time service advisor, Jill Thurston. Jill is always very professional and is a pleasure to deal with. I trust an dept. I especially commend my long-time service advisor, Jill Thurston. Jill is always very professional and is a pleasure to deal with. I trust and value her advice on service matters, and know she will take good care of my Forester. I really can't say enough good things about Jill - - she makes makes what could be an intimidating situation (car service) a calm, friendly experience. More

For the past 6-7 years and 3 Outbacks, I have chosen to get my car serviced at SOG. The main reason for this is JILL THURSTON. In fact, I have 2 Subaru dealers closer to me than SOG, but I go out of my w get my car serviced at SOG. The main reason for this is JILL THURSTON. In fact, I have 2 Subaru dealers closer to me than SOG, but I go out of my way to work with Jill. I first met Jill when she was the receptionist at SOG. Now, she's an award winning Subaru Service Person...who knew? I must say, when I buy my next Subaru...it will be Jill's fault...ha! More

I have got to say that Subaru of Gwinnett provided me with the best dealer expierence of my life. I am 60 years old and have dealt with numerous car dealers over the years. Usually I dread the expierenc with the best dealer expierence of my life. I am 60 years old and have dealt with numerous car dealers over the years. Usually I dread the expierence. None of them come remotely close to providing the positive expierence of SOG. I knew what I wanted when I called and worked with Lance over the phone and negoiated the price. No BS, he was very straight forward and came in $600.00 cheaper than any other dealer. Most of the paperwork was done by the time I walked in the door, the car was ready to go. I was selling my 2010 Honda Accord to a third party who was meeting me at SOG to complete the deal. Lance and Mike were very welcoming to my cars' buyers, even though they had nothing to gain from the deal. Lance lent us his desk to complete the transaction. Lance even went out and filled my car up with gas for the new owners. WOW! I was blown away. I can't say enough good things about the guys at SOG, straight forward, honest, no preassure, no hype and the best pricing around. And the best part is I love my new Silver Outback Limited. More

We came to the office in the late afternoon of the last day of the year when the place was quite busy with other customers. Chris was most helpful and knowledgeable and very much concerned about our not ha day of the year when the place was quite busy with other customers. Chris was most helpful and knowledgeable and very much concerned about our not having to wait too long. He explained all the facts and figures very clearly and in a most refreshing and friendly way. He demonstrated a deep knowledge of his business. There was no artificiality or intent to rush us in his behavior – he genuinely wanted to help us find the right vehicle for me – a low-mileage Honda Fit. I am very happy with my new car – thanks to Chris - and I highly recommend his first-class sales service. If there should be any question regarding this or another vehicle in the future I shall contact Chris and ask for his excellent advice. More

Many thanks to Swindia for making my time spent at the Dealership a pleasant experience. I am enjoying my 2013 Subaru Forester very much. I am confident my future experiences with Service will be positive Dealership a pleasant experience. I am enjoying my 2013 Subaru Forester very much. I am confident my future experiences with Service will be positive as well. More

We tried taking our Forester to a chain car service place for about 2 years when we lived further away from the dealership, but paid the price in terms of the level service and the level of expertise that wa for about 2 years when we lived further away from the dealership, but paid the price in terms of the level service and the level of expertise that was given to taking care of our car. We are glad to be back at Subaru of Gwinnett because they have experienced mechanics and service personnel who really know Subarus and take pride in the work they do, knowing it keeps me and my family safe on the road. Jill has always been our service advisor, while Alyssa filled in a couple of times. Jill always greets us with a smile on her face, is honest about what really needs to be done on our car and never pressures us to do unnecessary work. More

Consistently attentive and helpful which keeps me coming back to service my 2010 Outback at SOG. The service team tries to get me out quickly when I'm in a rush. back to service my 2010 Outback at SOG. The service team tries to get me out quickly when I'm in a rush. More

From the very first time I talked with SWINDIA MATOS I really felt like I was dealing with an honest professional that was more than willing to help me find the exact Outback I was looking for. She sent m really felt like I was dealing with an honest professional that was more than willing to help me find the exact Outback I was looking for. She sent me an "E" mail that basically said I will match or exceed any legitimate offer and in the end she did. After my first visit with her it almost felt like we had known each other much longer. The entire car purchasing process was handled professionally, not like my last experience with another dealer. Swindia lsitened to me, was never pushy and I never felt pressured during the entire process. I thought the price was fair and I can honestly say I will easily recommend SOG to my friends. This has been the best new car buying experience of many cars I have purchased. For Swindia - many thanks for your honesty, sincerity, most pleasant demeanor and personality. I enjoyed meeting you and so did my wife. You're the best!! More

Swindia sold us a 2013 Subaru Forester (our first new car) and helped us trade in our beloved 2002 Forester. She was efficient and professional, got us a fair deal without pressure. Swindia was kind and car) and helped us trade in our beloved 2002 Forester. She was efficient and professional, got us a fair deal without pressure. Swindia was kind and good-natured throughout the process, and I have had some bad experiences in the past with car-buying so I was wary. She is exactly the kind of person you would choose to buy a car from if you could! I'll recommend her to anyone who asks. More

Lance Willhite was AWESOME! We worked with Lance Lance Willhite was AWESOME! We worked with Lance primarily over the internet as we live in Florida and were looking for certain options on a '13 Ou Lance Willhite was AWESOME! We worked with Lance primarily over the internet as we live in Florida and were looking for certain options on a '13 Outback before they were widely available here in FL in AUG of '12. SOGwinnett had the options we were looking for based on their online inventory/website. Our challenge was a 2011 Honda Pilot trade in. Lance was able to provide an excellent trade in offer that seriously exceeded what other dealers were able to provide. We took a leap of faith --driving all the way up to Atlanta with our trade in (wife and two children under 3) to execute the purchase and trade in. We were concerned that the offer quoted over email based on info provided and pictures of our trade in - inside and out - would not be honored and we'd be placed in a "take it or leave it" position but this never happened with Lance and the team at Gwinnett. They inspected our vehicle as we inspected the new one and there was never any issues whatsoever! Everything stated over email and the phone was honored. We also appreciated Lance's assistance with getting the car tinted and a remote starter installed before we showed up. Finally, they took care of our FL title and registration for us...no issues as an out of state customer. There was one issue with regards to documentation of the amount of the trade in that would have impacted the taxable value of the new vehicle for me but once i pointed it out--they made the correction on the spot. This is our first Subaru and we must say that we walked away with a great car and an extremely positive experience from Lance and the entire team there at Gwinnett. We wholeheartedly would recommend Lance to anyone and would recommend anyone in the region to check with Gwinnett before going final with their local dealer. Our apologies for the late submission. Merry Christmas More