Subaru of Gwinnett

I purchased my 2013 Subaru Outback from Subaru of Gwinnett and it was the best experience I have had purchasing a vehicle. I had been bringing my Subaru Forester to be serviced at this dealer for th Gwinnett and it was the best experience I have had purchasing a vehicle. I had been bringing my Subaru Forester to be serviced at this dealer for the past 5 years, and they really valued me as a customer. Jill Thurston was the person who sold me on staying with Subaru because she always made sure that I received the highest quality of service and value every time I brought my Forester to the shop. When it was time to replace my Subaru, I considered multiple options in the luxury market and sports utility category. What made me choose a Subaru for the second time was the level of service, reliability, and excellence delivered by Subaru and its people. When I was ready to begin the formal purchasing/negotiation process, Jill Thurston introduced me to Swindia Matos who is one of the best sales people I have ever dealt with. She made me feel at ease because she was courtious, professional, and honest. She worked with me every bit of the way to ensure that I received the best value possible in the purchase of my new vehicle. At the end of the negotiation process I believe we reached a happy medium where we both walked away satisfied with our agreement. Even after the purchase, Swindia was very good about following-up and making sure that I was happy with my new Outback purchase. Both Swindia and Jill delivered the highest level of service; exceeding my expectations. In the entire sales process I never felt like a customer, but a friend. That level of service will keep me coming back to Subaru of Gwinnett for many years to come. More

Jill Thurston has been my service rep since the purchase in 2008 of a 2006 Forester Turbo. She has consistently provided excellent service work on my Subaru. Jill is very patient and always available to dis in 2008 of a 2006 Forester Turbo. She has consistently provided excellent service work on my Subaru. Jill is very patient and always available to discuss, advise and make the necessary appointments in order to provide the best service possible. I live in Douglasville, GA. Although there is a dealership closer to my home, the service provided at Jill's location keeps coming to Duluth, GA's location. Jill calm and courteous attitude demonstrates the service department commitment to excellence. More

I worked primarily with Swindia Matos and from start to finish, from the process of getting a quote to completeing the purchase, this was the most painless car buying experience I've ever had. My purchase finish, from the process of getting a quote to completeing the purchase, this was the most painless car buying experience I've ever had. My purchase was handled primarily over the internet until it came time to finalize everything. Swindia was quick to reply to any questions I had and was nothing but professional and kind throughout the entire process. I also briefly worked with Jennifer Kessler for some of the final paperwork and she was just as pleasant. I drove 150 miles to get to the dealership and would gladly do it again on my next Subaru. I would also highly recommend them to anyone else looking to buy a Subaru at a great price. More

Jill is an outstanding representative of how all service people should interact with clients. As far as I am concerned she walks on water and can part the seas. I have been taking my 2003 Forester to SOG people should interact with clients. As far as I am concerned she walks on water and can part the seas. I have been taking my 2003 Forester to SOG since acquiring it in 2005. Jill has been magnificent!. She rescued me from a dismal subaru dealer/service in Texas when I was stranded and couldn't get any service- she intervened on my behalf. I was a victim of the economy turn down for over a year and thanks to Jill I was able to maintain my car and its service due to the fact she worked miracles. Because of Jill I keep returning and have converted several friends and colleques to the subaru family. Shes a keeper. More

Swindia was a pleasure to work with -- very professional and efficient. Since I bought my new car, I've had several people ask me where I got it -- I'm happy to say that Subaru of Gwinnett was wonderful to and efficient. Since I bought my new car, I've had several people ask me where I got it -- I'm happy to say that Subaru of Gwinnett was wonderful to work with and I highly recommend them! More

I had planned on buying a new Honda Civic and just decided on a whim to stop by and look at the Subaru's since my brother has a Forester and told me how reliable that it has been for him. I was met by decided on a whim to stop by and look at the Subaru's since my brother has a Forester and told me how reliable that it has been for him. I was met by Swindia Matos and she was very nice and showed me a 2012 Legacy that they had left . I still was not completely sold on the car since I had worked out a deal on the Civic. When I told them that I was going with the Civic since they were offering a better financing deal they said to give them a chance and I did. They came back and matched the deal that I had made with Honda. Since the Legacy was a much better and what I would say is an upgrade to the Civic I told them that I would be more than happy to make the deal. Swindia was great getting this deal put together. I am completely happy with the car and would recommend Swindia and the dealership to anyone that is looking for a new car. More

Lance was wonderful!!! Everyone at the dear was very helpful. He was very informative and best of all he did not pressure me to buy. helpful. He was very informative and best of all he did not pressure me to buy. More

Nelson and Jill saved my day and a trip to Florida to visit my mother! I had work done at another Subaru dealer on Friday,in preparation for a 6 hour drive on Saturday. This 30,000 service included tir visit my mother! I had work done at another Subaru dealer on Friday,in preparation for a 6 hour drive on Saturday. This 30,000 service included tire rotation. I drove around town, running errands, after the service was completed on Friday. When I got on the highway on Saturday morning I discovered a terrible vibration in my tires and steering wheel. The Subaru dealer that had serviced my vehicle was, to my dismay, closed. My husband called Subaru of Gwinnett and I turned around and went there. Nelson greeted me, Jill had my car taken care of and I was back on the road in about an hour and a half after y tires were balanced. Of note, I had asked the first dealer to take care of a recalled rear seat belt issue, both on the phone when I made the service appointment and again when I brought the car in on Friday. I failed to look at my receipt to see if the seat belt replacement had been done. It had NOT. Jill noticed this on my car's computer records and it was taken care of on Saturday. I no longer trust the first Subaru dealer to provide service and will never return there, though it is only 2 miles from my home. I will return to Subaru of Gwinnett for future service. Thank you, Nelson and Jill Thank you, too, to Jim Heet, who addressed my questions re: possibly trading in my 2010 Forester for a 2013 model. I will call him if I decide to do so. Shawn Hitchcock More

Always nice to see Jill when I pull up for service in my 2001 Forester. She is so pleasant and cares for the customer. I continue to trust taking trips in my old Forester due to the Quality service receiv 2001 Forester. She is so pleasant and cares for the customer. I continue to trust taking trips in my old Forester due to the Quality service received when I bring it in for routine service and inspection. Thanks More

After 20+ years of purchasing new and used cars I have to say that SOG is one of the best. No pressure, ethical sales people and staff make this a truly rare and enjoyable process in buying a car. Call Lan say that SOG is one of the best. No pressure, ethical sales people and staff make this a truly rare and enjoyable process in buying a car. Call Lance Willhite and you won't be disappointed. More