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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,124 Reviews

3,124 Reviews of Subaru of Gwinnett - Service Center

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September 29, 2022

As always, service is excellent! Jill answered Jeff B Keppra me on the road. Thanks! More

by WAHARBEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
Oct 02, 2022 -

Subaru of Gwinnett responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 29, 2022

Their service department is dependable, professional, trustworthy. I won't take my Forester anywhere else. More

by kathiwirth2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destiny
Oct 02, 2022 -

Subaru of Gwinnett responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 29, 2022

Everyone was so friendly and helpful! They even washed my car for me! Also dog friendly which is a huge plus for me! More

by CHERRYBLOSSOMHAVEN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jill Thurston, William Garcia
Oct 04, 2022 -

Subaru of Gwinnett responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 29, 2022

The oil change and tire rotation were perfect as always. They did not find anything concerning about the CVT or the way it 'shifts' even though it just doesn't feel right. But that is not Subaru of Gwinne More

by SRONEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

September 29, 2022

Inconsistent support process, very nice Service Advisor but the overall process does not fulfill our expectations and quite worse than in previous visits. More

by OMANCINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Bowman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Subaru of Gwinnett responded

Hi Omancini, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. We want to regain your trust and your business so please reach out to Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com. We will work with you to resolve this matter to your satisfaction.

September 28, 2022

Came in to get the air pressure in my tires corrected. Turns out they were all different and in danger of a potential problem. They fixed everything for free and showed me that my car actually tells me th More

by AKHAL86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Garcia
Oct 01, 2022 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 28, 2022

Was easy to make appointment and get seen upon arrival. Service took a bit longer than expected but had a loaner so that was OK. Advisor keep me informed and discussed options. Appears they did good wor More

by BRUCE47MAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
Oct 01, 2022 -

Subaru of Gwinnett responded

Hi, thank you for your kind words! We hope you continue to choose us for all your automotive needs! Take care!

September 27, 2022

GREAT SERVICE IN A COMPLETED IN A TIMELY MANNER AND PLESENT WAITING AREA WITH REFRESHMENTS , ALL VERY GOOD. More

by HALC4375
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Feltner
Sep 30, 2022 -

Subaru of Gwinnett responded

Hi, thank you for your kind words! We're happy we could help. We hope to be of service to you again! Take care!

September 27, 2022

I will use appointments in the future. Express in for oil change before noon and didn’t leave until after 4. More

by GOLDENJNB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destiny
Sep 30, 2022 -

Subaru of Gwinnett responded

Hi Goldenjnb, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. Please reach out to Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com and we will do our best to make this better. We hope to hear from you soon.

September 25, 2022

I was very impressed with the service department and the service advisor. I received information that I had not received from the dealership that I previously used. More

by MCAUDELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destiny Wiggins
Sep 27, 2022 -

Subaru of Gwinnett responded

Hi Mcaudell, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Gwinnett!

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