Subaru of Gwinnett - Service Center

I went several days without hearing on the status of my vehicle. They also would not honor the coupon to its entirety. vehicle. They also would not honor the coupon to its entirety. More

Car was still dirty and the washer fluid was not filled up. Concerns me if they can’t do a simple refill if other things were checked properly. up. Concerns me if they can’t do a simple refill if other things were checked properly. More

Quick service and honest communication. Jeff is wonderful and very knowledgeable. Although the labor hour rate is high, the service was fast. Jeff is wonderful and very knowledgeable. Although the labor hour rate is high, the service was fast. More

Staff very friendly, clean, staff gives you details on the status of your car. Also g TV hey will give recommendations on what’s the next steps. the status of your car. Also g TV hey will give recommendations on what’s the next steps. More

Over the years of using this Subaru Dealership for basic maintenance I feel the level of service fall off a bit. Still nice friendly staff. I asked to have something looked at during my service and was told maintenance I feel the level of service fall off a bit. Still nice friendly staff. I asked to have something looked at during my service and was told and reassured it would be and was done. When I got home the issue was still there. The service was completed in a timely manor. I was a bit put off when I received a text with an update stating that my cabin air filter needed to be changed and it would cost about $78. The reason I was put off was their rotating price board in the waiting room showed this service to be only $39.99. I declined the change of filter. Plus they charged me $30 to remove a nail out of a tire. This car was purchased new in February. They said they only repair tires they sell. Well this new car came with these tires. Very disappointing. Also the first time the car wasn't washed after the work was completed. They did vacuum the front floor mats. More

I went in for an oil and filter change and after sitting in the waiting room for over an hour I received a text with a link to all of the services they said my vehicle needed Which amounted to over $700. No in the waiting room for over an hour I received a text with a link to all of the services they said my vehicle needed Which amounted to over $700. No one came to talk to me about those services or why I needed them. The car only had 35,000 miles on it and had just received a service maintenance earlier in the year. With the exception of possible battery replacement, the other services felt like they were just trying to up sell And charge for unnecessary maintenance. More

Staff is always friendly and welcoming. Service personnel are always helpful and appear to know their jobs well. Service personnel are always helpful and appear to know their jobs well. More

Great service, appreciated that they worked so diligently and kept me updated as my car was being serviced. and kept me updated as my car was being serviced. More

Destiny did a Great job and was very thorough. My Sales Rep Emma also came by and checked on me.... Great place and Great people! My Sales Rep Emma also came by and checked on me.... Great place and Great people! More

Issa was great to work with! He was polite, kind and very attentive. Great experience for my first time at Gwinnett Place Subaru for service. He was polite, kind and very attentive. Great experience for my first time at Gwinnett Place Subaru for service. More