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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,121 Reviews
Call Service Center (678) 921-3925

3,121 Reviews of Subaru of Gwinnett - Service Center

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June 07, 2022

The service at Subaru of Gwinnett is always excellent. Richard was helpful and upfront about my service and the car was ready in a decent amount of time. More

by JGELBAUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
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Jun 09, 2022 -

Subaru of Gwinnett responded

Hi, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. Thank you so much for your feedback! We hope you have a great day!

June 07, 2022

I was there for my 6 months' maintenance. Everything went smooth and with minimal wait time. Great customer service! More

by RUXTOCITU
Recommend Dealer
Yes
Employees Worked With
Herb Hoffman
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Jun 09, 2022 -

Subaru of Gwinnett responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 06, 2022

Awesome personal, happy, fast and clean. Very respectful. They wash the car. Great service and facilities More

by LITELL27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2022 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 06, 2022

The customer service is always a pleasant experience anytime I bring in my car for service! More

by HERSEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard , Kyle Formella
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Jun 07, 2022 -

Subaru of Gwinnett responded

Hi Hersey, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Gwinnett!

June 06, 2022

Employees are nice, BUT a SCHEDULED oil change took 2 hours, 10 minutes. Not acceptable. More

by MJMIKEMADDOX
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jill Thurston
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Jun 07, 2022 -

Subaru of Gwinnett responded

Hi, we always strive to do 100% for all of our customers, so we're extremely disappointed to hear of your negative experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com and we will do our best to make this better.

June 06, 2022

Everything is good, they checked us anf let me updated, but wait too long. 2hr waiting. More

by DALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa kone
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Jun 07, 2022 -

Subaru of Gwinnett responded

Hi Dall, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

June 04, 2022

Everything was Great from start to FINISH with FREE loaner FORESTER and FREE snacks for ALL Clients to enjoy. I'm completely Happy for their Works More

by b.oun40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston, Kyle Formella
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Jun 06, 2022 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 03, 2022

Shaun was so great kept me updated with the car service and answered all my questions. He was very helpful I will be back More

by RAMIREZFIDELIA6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun feltner
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Jun 05, 2022 -

Subaru of Gwinnett responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 01, 2022

Service was caring and great! Miles was an excellent representative. I’m thankful that they found a problem early and fixed it. More

by davidjoo22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miles
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Jun 03, 2022 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 01, 2022

Went in to get my outback serviced and was offered a loaner vehicle. It was a good experience throughout the process. More

by ALEJANDROTULL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Polish name
Report | Print
Jun 03, 2022 -

Subaru of Gwinnett responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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