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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,121 Reviews

3,121 Reviews of Subaru of Gwinnett - Service Center

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September 09, 2021

On time, efficient, courteous, expert, and friendly! I have never owned a Subaru before but I love my Legacy. I will recommend Subaru, and Subaru of Gwinnett! More

by APAUL2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t recall his name.
Sep 13, 2021 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Subaru of Gwinnett

September 09, 2021

I am always grateful for the courtesy, professionalism, and understanding the service staff showcase every time I come in! They are all exceptional! I would love to single out Issac Kone and Richard McCoy! More

by NOLA.CAMERAMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issac Kone, Richard McCoy
Sep 13, 2021 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

September 08, 2021

People were great facility good with plenty of spaced seating. Only problem was part had to be ordered. Hard to write 25 words . They rescheduled and ordered part offered a loaner all with no prompting More

by VoodooEd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Sep 09, 2021 -

Subaru of Gwinnett responded

Hi, we really appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 08, 2021

Request service department not to wash car but they ignored instructions. The service here is good or bad depending on who you deal with, but I would becareful. More

by WH2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
September 07, 2021

Kyle is awesome. He is great to work with and knowledgeable and treat me like a value customer. Get me a rental car and have me informed when the car is ready to pick up so I don't have to wait a More

by HON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Sep 08, 2021 -

Subaru of Gwinnett responded

Hi Hon, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. We hope to be of service to you again! Take care!

September 04, 2021

Really great customer service conpare to my first time experience. My service advisor was great, Issa. I think that is how you spell his name but I really want to give him the credit. He worked with me wi More

by XIONG_OLIVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa
Sep 07, 2021 -

Subaru of Gwinnett responded

Hi, thank you for your kind review; we are happy to pass along your comments to Issa here at Subaru of Gwinnett! Thank you so much for choosing Subaru of Gwinnett as your first choice for service!

September 02, 2021

Richard Kulcsar resolved every issue noted. Since the service was going to be lengthy, he offered a loaner car on the spot (no pleading or manager approvals)! Very appreciated to be treated respectfully. More

by LLMYERS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Kulcsar
Sep 04, 2021 -

Subaru of Gwinnett responded

Hi, thank you for your kind review; we are happy to pass along your comments to Richard here at Subaru of Gwinnett! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 01, 2021

Richard was awesome. Appreciated his honesty about timing of replacements needed with some things I could wait on and other things I needed before an upcoming road trip. He went above and beyond in service! More

by PEGGSLEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard K
Sep 02, 2021 -

Subaru of Gwinnett responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

September 01, 2021

I always take my car to Subaru of Gwinnett for service. The customer service is top notch and they always stand by their work. When I purchased new tires there, they couldn’t get the tires balanced right. More

by JULIE S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Subaru of Gwinnett responded

Hi Julie, we strive for a high level of customer satisfaction in all aspects of our dealership. We are always more than happy to assist you if anything else comes up. Take care!

Sep 02, 2021 -

Subaru of Gwinnett responded

Hi Julie, we strive for a high level of customer satisfaction in all aspects of our dealership. We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2021

Every time I take my car for scheduled maintenance at Subaru of Gwinnett, they are quick, keep me updated on when my car will be done, they go over what was done, and they are so friendly and not pushy a More

by Sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa
Sep 02, 2021 -

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help. Safe travels!

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