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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,122 Reviews

3,122 Reviews of Subaru of Gwinnett - Service Center

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August 31, 2021

Every time I take my car for scheduled maintenance at Subaru of Gwinnett, they are quick, keep me updated on when my car will be done, they go over what was done, and they are so friendly and not pushy a More

by Sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa
Sep 02, 2021 -

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help. Safe travels!

August 31, 2021

Richard provided great service. I could not submit this survey without adding comment. I filled out the survey as a COURTESY to you and I don't appreciate you requiring extra from me. More

by beall.nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Kulcsar
Sep 02, 2021 -

Subaru of Gwinnett responded

Hi, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. We hope you continue to choose us for all your automotive needs! Take care!

August 31, 2021

Kyle was great. Made sure everything was taken care of. He was patient as I decided what I needed to get done this go round. More

by WISN0092
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Sep 02, 2021 -

Subaru of Gwinnett responded

Hi, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. We hope you continue to choose us for all your automotive needs! Take care!

August 27, 2021

Service was performed as scheduled and completed within 1 1/2 hours. Everyone was courteous and responsive. Facility was clean and very well organized. I recommend for anyone needing service. More

by JEFFANDSUSAN21404
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Subaru of Gwinnett responded

Hi, thank you so much for your positive comments about Subaru of Gwinnett! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 27, 2021

Service was right on schedule, and finished earlier than anticipated. Inspection and reporting were both very complete. This is consistent with all previous experiences I have had with this dealership, ov More

by WALTERDAVES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun
Sep 02, 2021 -

Subaru of Gwinnett responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We want all our customers to feel this way when leaving our dealership! We hope you continue to choose us for all your automotive needs! Take care!

August 26, 2021

I have used SOG sales and service since 2003. Never had any problems until just a few years ago. Since then, have had issues with work supposedly being done but finding out the next visit that it was not More

by 3Subaruowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shaun Felton
August 26, 2021

Overall good and timely service at a reasonable cost. My only complaint is I Asked that they check a noise that has been annoying me since I purchased a vehicle. While the service writer said he had to chec More

by josh61050
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Urrego
Sep 02, 2021 -

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave us this feedback. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

August 26, 2021

Timely and professional. Appointments are always kept at the given time & customer service reps are always friendly & courteous. It is worth the drive to have my car serviced by the dealership More

by JANAPFLURY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard McCoy
Sep 02, 2021 -

Subaru of Gwinnett responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Gwinnett! We hope you continue to choose us for all your automotive needs! Take care!

August 25, 2021

Car was serviced while I waited in a reasonable amount of time. They have rearranged their waiting area so that there is not quite as much room as before. Car returned to me washed and cleaned. More

by TPUTMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard McCoy
Aug 28, 2021 -

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 24, 2021

Excellent service, friendly environments , Nice facilities. The service personnel greet courteously . I will come back and highly recommended to our friends and families . This is my third visit More

by RPARTADIHARJA
Recommend Dealer
Yes
Employees Worked With
Richard McCoy.
Aug 28, 2021 -

Subaru of Gwinnett responded

Hi, thank you so much for your positive comments about Subaru of Gwinnett! Thanks again for the recommendation, and have an amazing day!

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