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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,122 Reviews

3,122 Reviews of Subaru of Gwinnett - Service Center

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August 13, 2021

I have been bring my Subaru Outbacks to this Service Center since 2006. I have always had great service and the staff is exceptional. I wouldn't consider taking my car anywhere else. More

by WILLIE C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa, Jill Thurston
Aug 16, 2021 -

Subaru of Gwinnett responded

Hi Willie, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Safe travels!

August 13, 2021

The staff in the service department is very courteous and the service took no longer than they said it would. I would recommend this dealership to others wanting to buy Subaru or needing service. More

by ROXIESDADDY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Garcia
Aug 16, 2021 -

Subaru of Gwinnett responded

Hi, we really appreciate your great feedback! Thanks for the recommendation, and have an amazing day!

August 13, 2021

Total focus on customer from service team to parts folks. Time for service was good. Final product was very good. They even helped with a minor distantly related issue with information and suggestions More

by CMOORE2162
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Subaru of Gwinnett responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 12, 2021

Repairs were relatively quick and the staff was nice and communicative. I also appreciate that they wash the car. The price was pretty fair as well, no surprise bills really. More

by WAR9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Jill Thurston, Kyle Formella, William Garcia
Aug 16, 2021 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 12, 2021

Always friendly, professional and efficient. Communicated regularly while we waited for the check up on our Forrester. Did a great job and so nice to come out to a clean, shiny vehicle! More

by DDRISCOLL0725
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
Aug 16, 2021 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 11, 2021

Appreciate the thorough inspection and diagnosis of the problem with my car. The service manager and technicians actually heard the noise I was hearing, and they fixed it. It's driving great again, and I More

by AAMILTON
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston, Kyle Formella
Aug 16, 2021 -

Subaru of Gwinnett responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 10, 2021

I had good service, however i accidently leftmy Yeti cup and did not realize to after I left. I called the service agent . He told me he would mail it. I have never received it. I called a second time b More

by deborahdsmith228
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Esa ?
Aug 16, 2021 -

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

August 10, 2021

Great people. Did what they needed to do for my Mitsubishi Outlander. Prompt and very fair with the price. Will use them again when I need their expertise. More

by WBAST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Aug 16, 2021 -

Subaru of Gwinnett responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

August 10, 2021

I find this dealership to be very professional ,if something goes wrong, they go out of their way to correct it. And everyone working there treats customers very special More

by UWINTRAVEL
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Aug 16, 2021 -

Subaru of Gwinnett responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

August 10, 2021

Picked up my car, completed service and returned car to my location! Service tech was easy to talk to. One issue had to do with the coupon which was worded incorrectly. More

by Bweezy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Subaru of Gwinnett responded

Hi Bweezy, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

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