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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,124 Reviews

3,124 Reviews of Subaru of Gwinnett - Service Center

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June 29, 2021

I was on a road trip from California and stopped by for my service. Staff was courteous and professional. The treated me like an original buyer. Thank you! More

by PRETTYFLORALS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Subaru of Gwinnett responded

Hello, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 29, 2021

In and out quickly - good information on progress and nice facility for waiting. Young man who waited on me is not listed Este??? Unsure of spelling - didn't have a name tag. More

by ROBERT9811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Subaru of Gwinnett responded

Hello, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 29, 2021

I always have a great experience at Subaru if Gwinnett. Issa, my service advisor always does a fantastic job, is polite and courteous and keeps me informed. More

by MASONNEW14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
Jul 01, 2021 -

Subaru of Gwinnett responded

Hi , thank you for taking the time to leave a review for us at Subaru of Gwinnett. We're happy we could meet your expectations! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 29, 2021

Best customer service! My son brought his car in for the 30,000 mile service. I came to pick him up. Kyle did a wonderful job of explaining everything that was involved with the service. He also kept us u More

by AMYTUPPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Jul 01, 2021 -

Subaru of Gwinnett responded

Hello Amy, thank you so much for your feedback! Kyle will be very happy to hear about your kind words and high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Subaru of Gwinnett!

June 29, 2021

I asked if my warranty covered a compression and leak test and asked if I could get it done because my car didn’t feel right. I drive an STI and I told the service representative car has a loss of power More

by juandiaz_1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
Jul 01, 2021 -

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know! Take care!

June 28, 2021

Shaun and the staff did a great job!! They had me in and out in less time than they had estimated! More

by KYoung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun
Jul 01, 2021 -

Subaru of Gwinnett responded

Hello, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 28, 2021

Excellent communications and service. Tip notch. Only hiccup was wait time due to no of folks (had a 10:00 appointment). More

by THAZELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
new guy not shown
Jul 01, 2021 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

June 28, 2021

The go to subaru dealer. Always get exceptional service and always feel welcome. More

by DANIELP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Subaru of Gwinnett responded

Hi Danielp, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

June 28, 2021

It's dealership expensive, but they give reasonable coupons sometimes for basic maintenance, and always do great work; the service and the service advisors have always been great to work with. More

by FRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Ariz
June 26, 2021

My first experience was an outstanding one. The service advisor was courteous, professional and knowledgeable. The service provided was outstanding and recommndations for future service needs were reasonab More

by HLAMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Jul 01, 2021 -

Subaru of Gwinnett responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jul 01, 2021 -

Subaru of Gwinnett responded

We apologize your experience was anything but perfect Wyndy. We have already reached out to you concerning this review. If there's anything else we can do let us know, we'd be happy to help. Thank you.

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