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3,122 Reviews of Subaru of Gwinnett - Service Center
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June 29, 2021
I always have a great experience at Subaru if Gwinnett. Issa, my service advisor always does a fantastic job, is polite and courteous and keeps me informed. Issa, my service advisor always does a fantastic job, is polite and courteous and keeps me informed. More
by MASONNEW14
Verified CustomerEmployees Worked With
Jill Thurston
June 29, 2021
I was on a road trip from California and stopped by for my service. Staff was courteous and professional. The treated me like an original buyer. Thank you! my service. Staff was courteous and professional. The treated me like an original buyer. Thank you! More
by PRETTYFLORALS
Employees Worked With
June 29, 2021
In and out quickly - good information on progress and nice facility for waiting. Young man who waited on me is not listed Este??? Unsure of spelling - didn't have a name tag. nice facility for waiting. Young man who waited on me is not listed Este??? Unsure of spelling - didn't have a name tag. More
by ROBERT9811
Employees Worked With
June 28, 2021
The go to subaru dealer. Always get exceptional service and always feel welcome. and always feel welcome. More
by DANIELP
Employees Worked With
June 28, 2021
It's dealership expensive, but they give reasonable coupons sometimes for basic maintenance, and always do great work; the service and the service advisors have always been great to work with. coupons sometimes for basic maintenance, and always do great work; the service and the service advisors have always been great to work with. More
by FRED
Employees Worked With
Juan Ariz
June 26, 2021
My first experience was an outstanding one. The service advisor was courteous, professional and knowledgeable. The service provided was outstanding and recommndations for future service needs were reasonab advisor was courteous, professional and knowledgeable. The service provided was outstanding and recommndations for future service needs were reasonable and needed. More
by HLAMAR
Employees Worked With
Kyle Formella
June 23, 2021
The first time my car was at the dealership, it was returned to me with scratches to the newly painted body. On the second trip it took over a month to diagnose the problem with my car and to repair i returned to me with scratches to the newly painted body. On the second trip it took over a month to diagnose the problem with my car and to repair it, only to have the car returned to me the dirtiest it has ever been. The service manager tried to explain that all the cars are returned to the owners after being cleaned and inspected. I also had a problem where the battery died during the time it was at the dealership. The service manager explained he was from Florida where this was a routine issue. Again, this did nothing to alleviate my concerns or resolve the problem with the car being damaged in his shop and returned to me dirty. When the car was delivered to my house, I showed the delivery person the issues with the car being dirty and greasy and he took pictures to show Essa, the Service Rep. I spoke to Essa a day later and he said he spoke to the delivery person who said he had no pictures. I took some pictures and forwarded them to Essa. I did not appreciate being lied to about taking the pictures and addressing it with the Service Rep. More
by ATWES
Employees Worked With
Essa, Service Rep (enjoyable to work with and apologetic for the issues), William Garcia
