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3,124 Reviews of Subaru of Gwinnett - Service Center
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Verified Customer
June 23, 2021
The first time my car was at the dealership, it was returned to me with scratches to the newly painted body. On the second trip it took over a month to diagnose the problem with my car and to repair i returned to me with scratches to the newly painted body. On the second trip it took over a month to diagnose the problem with my car and to repair it, only to have the car returned to me the dirtiest it has ever been. The service manager tried to explain that all the cars are returned to the owners after being cleaned and inspected. I also had a problem where the battery died during the time it was at the dealership. The service manager explained he was from Florida where this was a routine issue. Again, this did nothing to alleviate my concerns or resolve the problem with the car being damaged in his shop and returned to me dirty. When the car was delivered to my house, I showed the delivery person the issues with the car being dirty and greasy and he took pictures to show Essa, the Service Rep. I spoke to Essa a day later and he said he spoke to the delivery person who said he had no pictures. I took some pictures and forwarded them to Essa. I did not appreciate being lied to about taking the pictures and addressing it with the Service Rep. More
by ATWES
Employees Worked With
Essa, Service Rep (enjoyable to work with and apologetic for the issues), William Garcia
June 23, 2021
Air Cond quit but there was recall on condenser coil. I was given a loaner car for 3 days it took to repair. No charge for repair or loaner. Wait time to pickup was a little long but dealership was crowded was given a loaner car for 3 days it took to repair. No charge for repair or loaner. Wait time to pickup was a little long but dealership was crowded. More
by DPOPE_PE
Employees Worked With
Richard k.
June 20, 2021
Received excellent maintenance on my two Subarus like always. Customer service continues to be a strength for this dealership. Work done well and on time. always. Customer service continues to be a strength for this dealership. Work done well and on time. More
by MICHAELWALD50
Employees Worked With
Issa Kone
June 17, 2021
My service tech Issa Kone was excellent. He walked me through every step and stayed in contact with me throughout the process. I particularly like that I was sent updates via email. through every step and stayed in contact with me throughout the process. I particularly like that I was sent updates via email. More
by GABRIELLEMCHAP
Employees Worked With
Issa Kona
June 15, 2021
Always a fabulous experience. In and out oil change experience. They offered a complementary car wash. 25 words way too long. Please shorten this. Thanks experience. They offered a complementary car wash. 25 words way too long. Please shorten this. Thanks More
by EHCOMP2
June 14, 2021
The day that I visited Subaru of Gwinnett; I was uncertain of purchasing a vehicle. But thanks to Blake, he convince me and steered me in the right direction in my purchase. Blake was very gentlema uncertain of purchasing a vehicle. But thanks to Blake, he convince me and steered me in the right direction in my purchase. Blake was very gentlemanlike and courteous. In fact, the entire staff was very professional and thoughtful to my needs and comfort. Overall... I live my Subaru Forester a smooth and comfortable ride. Thanks Subaru of Gwinnett for taking great care of me... Outstanding customer service. More
by BENJI1956
Employees Worked With
June 12, 2021
As always, service was great! We've not had a bad experience with Subaru ever. Top notch service and sales staff. We plan to stay with Gwinnett Subaru for our next vehicles. experience with Subaru ever. Top notch service and sales staff. We plan to stay with Gwinnett Subaru for our next vehicles. More
by JRKAPPERS
Employees Worked With
Kyle Formella
June 12, 2021
Excellent service. Car was ready to picked up earlier Excellent service. Car was ready to picked up earlier than I expected and the service dept workers provided excellent service. Definitely exceeded Excellent service. Car was ready to picked up earlier than I expected and the service dept workers provided excellent service. Definitely exceeded my expectations!!! Great job!! More
by COPEDR
Employees Worked With
Juan, Issa, Jill Thurston
