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3,122 Reviews of Subaru of Gwinnett - Service Center
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June 22, 2021
Air Cond quit but there was recall on condenser coil. I was given a loaner car for 3 days it took to repair. No charge for repair or loaner. Wait time to pickup was a little long but dealership was crowded was given a loaner car for 3 days it took to repair. No charge for repair or loaner. Wait time to pickup was a little long but dealership was crowded. More
by DPOPE_PE
Verified CustomerEmployees Worked With
Richard k.
June 20, 2021
Received excellent maintenance on my two Subarus like always. Customer service continues to be a strength for this dealership. Work done well and on time. always. Customer service continues to be a strength for this dealership. Work done well and on time. More
by MICHAELWALD50
Employees Worked With
Issa Kone
June 17, 2021
My service tech Issa Kone was excellent. He walked me through every step and stayed in contact with me throughout the process. I particularly like that I was sent updates via email. through every step and stayed in contact with me throughout the process. I particularly like that I was sent updates via email. More
by GABRIELLEMCHAP
Employees Worked With
Issa Kona
June 15, 2021
Always a fabulous experience. In and out oil change experience. They offered a complementary car wash. 25 words way too long. Please shorten this. Thanks experience. They offered a complementary car wash. 25 words way too long. Please shorten this. Thanks More
by EHCOMP2
June 14, 2021
The day that I visited Subaru of Gwinnett; I was uncertain of purchasing a vehicle. But thanks to Blake, he convince me and steered me in the right direction in my purchase. Blake was very gentlema uncertain of purchasing a vehicle. But thanks to Blake, he convince me and steered me in the right direction in my purchase. Blake was very gentlemanlike and courteous. In fact, the entire staff was very professional and thoughtful to my needs and comfort. Overall... I live my Subaru Forester a smooth and comfortable ride. Thanks Subaru of Gwinnett for taking great care of me... Outstanding customer service. More
by BENJI1956
Employees Worked With
June 12, 2021
Excellent service! My service person, Richard, communicated well and was very prompt in letting me know the status of my Forester and cost of service. Couldn't have been better! communicated well and was very prompt in letting me know the status of my Forester and cost of service. Couldn't have been better! More
by CMHRDH
Employees Worked With
Richard McCoy
June 12, 2021
As always, service was great! We've not had a bad experience with Subaru ever. Top notch service and sales staff. We plan to stay with Gwinnett Subaru for our next vehicles. experience with Subaru ever. Top notch service and sales staff. We plan to stay with Gwinnett Subaru for our next vehicles. More
by JRKAPPERS
Employees Worked With
Kyle Formella
June 12, 2021
Excellent service. Car was ready to picked up earlier Excellent service. Car was ready to picked up earlier than I expected and the service dept workers provided excellent service. Definitely exceeded Excellent service. Car was ready to picked up earlier than I expected and the service dept workers provided excellent service. Definitely exceeded my expectations!!! Great job!! More
by COPEDR
Employees Worked With
Juan, Issa, Jill Thurston
June 10, 2021
I bought a Subaru from Subaru of Gwinnett.Its service I bought a Subaru from Subaru of Gwinnett. Its service department is the worst. I left 2 messages - one of them is to service manager. No one cal I bought a Subaru from Subaru of Gwinnett. Its service department is the worst. I left 2 messages - one of them is to service manager. No one called me back. This was last Friday. Today is 06/10/2021. I called at least 3 times to schedule a 30 thousands miles service. The initial operator staff, when I pushed the number for service department, are just terrible as well. One of them just sends me back to the main menu or to an auto voicemail. I had to schedule my car service with other Subaru dealer. I will not forget this very rude treatment from them and I will never do my business with Subaru of Gwinnett. More
by Happy customer
Employees Worked With
Service Department
