Subaru of Gwinnett - Service Center

Great service department I purchased a 2019 Subaru Forester from another Atlanta dealership. After less than 2 weeks of owning the vehicle, I was noticing a rattling sound co I purchased a 2019 Subaru Forester from another Atlanta dealership. After less than 2 weeks of owning the vehicle, I was noticing a rattling sound coming from the driver's side area near the speaker. I originally took the car to another dealership who told me that the rattling sound "wasn't a big deal" and that they'd have to take the entire car apart to try to see where the noise was coming from. Immediately leaving that dealership I drove to Subaru of Gwinnett. Within 5 minutes, the Assistant Service Manager, Shaun Feltner, was able to identify the problem and within 15-20 minutes the problem was fixed and a new replacement part was ordered for the car. Subaru of Gwinnett will now always have my business for any service or maintenance requests since they were willing to take the time to help me and find a solution right away. I'm really glad I didn't accept the diagnosis from the first dealership I went to. More

Outstanding Service Department Subaru of Gwinnett service department is outstanding!! The surroundings and amenities are fantastic. All team members are very courteous and profess Subaru of Gwinnett service department is outstanding!! The surroundings and amenities are fantastic. All team members are very courteous and professional. The wait time is extremely reasonable and typically less than estimated. More

AAA Service Operation In the three years that I have owned my Subaru purchased by Subaru of Gwinnett I have never had anything but an excellent experience with the service In the three years that I have owned my Subaru purchased by Subaru of Gwinnett I have never had anything but an excellent experience with the service department. Ease of scheduling, efficiency of the service process, and of course the quality of the repair work are very important to me, and as always all expectations were met. My service representative on this occasion, Jeff Bowman, was excellent. More

Nice Employees Gwinnett Subaru was a great experience. Each employee, with whom I encountered, in parts, service and reception was very kind, happy and pleasant. A Gwinnett Subaru was a great experience. Each employee, with whom I encountered, in parts, service and reception was very kind, happy and pleasant. A much better experience than Atlanta's other four dealers. More

Specific request job I requested an oil change, transmission flush, and alignment. The transmission flush was requested with a specific oil I provided. They gave me an ETA I requested an oil change, transmission flush, and alignment. The transmission flush was requested with a specific oil I provided. They gave me an ETA and the work was done correctly. Good service. More

Fantastic Customer Service I took my Outback in for a recall service and I was blown away by the amazing customer service. I will always choose Subaru of Gwinnett for all of my I took my Outback in for a recall service and I was blown away by the amazing customer service. I will always choose Subaru of Gwinnett for all of my car's needs. More

Subaru Gwinnett is a reliable service center Service advisors are friendly and helpful. I can get timely service appointments. Mechanics appear to be competent. I Wouldn't take my Subaru anywhere Service advisors are friendly and helpful. I can get timely service appointments. Mechanics appear to be competent. I Wouldn't take my Subaru anywhere else. More

Recall Service Attentive service for Radio unit recall. Everyone in service very professional and helpful. Provided loaner vehicle for duration of recall service. Sa Attentive service for Radio unit recall. Everyone in service very professional and helpful. Provided loaner vehicle for duration of recall service. Satisfied with Subaru of Gwinnett sales and service! More

Service Refreshment and snacks available. Clean sitting areas. Car was washed after service, which is very nice. We travel often and have had my car servic Refreshment and snacks available. Clean sitting areas. Car was washed after service, which is very nice. We travel often and have had my car serviced at 3 other location. 1 location gave us a voucher for a free car wash (we had to do ourselves) and the 2 didn’t have capability / or offer. Thank you for the good service and car wash! More

Excellent experience Comfortable surroundings - even snacks offered! Friendly and professional sales associates Wait time communicated clearly and was compete in less ti Comfortable surroundings - even snacks offered! Friendly and professional sales associates Wait time communicated clearly and was compete in less time Car sevriced expertly Accommodating to my schedule - i was running 20 min late to my appt and was no problem More