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3,120 Reviews of Subaru of Gwinnett - Service Center
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April 22, 2019
Fantastic Customer Service I took my Outback in for a recall service and I was blown away by the amazing customer service. I will always choose Subaru of Gwinnett for all of my I took my Outback in for a recall service and I was blown away by the amazing customer service. I will always choose Subaru of Gwinnett for all of my car's needs. More
by KCDENSLOW
Verified CustomerEmployees Worked With
I can't remember names
April 22, 2019
Specific request job I requested an oil change, transmission flush, and alignment. The transmission flush was requested with a specific oil I provided. They gave me an ETA I requested an oil change, transmission flush, and alignment. The transmission flush was requested with a specific oil I provided. They gave me an ETA and the work was done correctly. Good service. More
by Erick3254
April 22, 2019
Subaru Gwinnett is a reliable service center Service advisors are friendly and helpful. I can get timely service appointments. Mechanics appear to be competent. I Wouldn't take my Subaru anywhere Service advisors are friendly and helpful. I can get timely service appointments. Mechanics appear to be competent. I Wouldn't take my Subaru anywhere else. More
by ATL citizen
April 18, 2019
Recall Service Attentive service for Radio unit recall. Everyone in service very professional and helpful. Provided loaner vehicle for duration of recall service. Sa Attentive service for Radio unit recall. Everyone in service very professional and helpful. Provided loaner vehicle for duration of recall service. Satisfied with Subaru of Gwinnett sales and service! More
by Outback Owner
Employees Worked With
Kyle Formella
April 18, 2019
Service Refreshment and snacks available. Clean sitting areas. Car was washed after service, which is very nice. We travel often and have had my car servic Refreshment and snacks available. Clean sitting areas. Car was washed after service, which is very nice. We travel often and have had my car serviced at 3 other location. 1 location gave us a voucher for a free car wash (we had to do ourselves) and the 2 didn’t have capability / or offer. Thank you for the good service and car wash! More
by APWITTE
Employees Worked With
Kyle Formella
April 16, 2019
Excellent experience Comfortable surroundings - even snacks offered! Friendly and professional sales associates Wait time communicated clearly and was compete in less ti Comfortable surroundings - even snacks offered! Friendly and professional sales associates Wait time communicated clearly and was compete in less time Car sevriced expertly Accommodating to my schedule - i was running 20 min late to my appt and was no problem More
by HEATHER.ROSS
Employees Worked With
April 15, 2019
AC compressor R & R Appointment and work done very efficiently. Loaner request fulfillment was a big bonus. Replacement of AC compressor and clutch assembly done in the Appointment and work done very efficiently. Loaner request fulfillment was a big bonus. Replacement of AC compressor and clutch assembly done in the same day. They really take care of my 15 year old Outback like it was a relatively new car and appreciate how much my wife and I love our LL Bean Edition! More
by RBMINTHORNE
Employees Worked With
Shawn, Jill Thurston
April 15, 2019
Did my first 6000 mile service in an hour+ Kyle got right on it and Did my first 6000 mile service in an hour plus a little. I appreciate his promptness and courtesy - enthusiasm, too. Kyle got right on it and Did my first 6000 mile service in an hour plus a little. I appreciate his promptness and courtesy - enthusiasm, too. More
by OPERANROCKS
Employees Worked With
Kyle Formella
April 15, 2019
Quick and Pleasant Service for Warranty There is a known issue with the radio for the 2018 Outback, with many of the units dying in the first few months. Sure enough, this happened to me. There is a known issue with the radio for the 2018 Outback, with many of the units dying in the first few months. Sure enough, this happened to me. I took it in to verify, and they ordered a replacement unit for me. They told me it would come in the next week, which is much better than some of the stories online (some people waited months!). Sure enough, it came in a week later. They called me and set up an appointment for the next day. They told me to expect an hour to hour and half for the replacement, but I was done in less than 45 minutes. My only complaint is that I didn't have enough time to finish the work I had brought with me for the wait. More
by BEDWARDSATL
Employees Worked With
Kyle Formella
April 15, 2019
Excellent Service Experience Took my 2018 Outback in to have two recalls taken care of. Staff was very professional, courteous and informative as to what was to be done during the Took my 2018 Outback in to have two recalls taken care of. Staff was very professional, courteous and informative as to what was to be done during the services provided. Great job to everyone, front staff and the techs in the back. Thank you. More
by adam67
Employees Worked With
