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3,124 Reviews of Subaru of Gwinnett - Service Center
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April 15, 2019
Quick and Pleasant Service for Warranty There is a known issue with the radio for the 2018 Outback, with many of the units dying in the first few months. Sure enough, this happened to me. There is a known issue with the radio for the 2018 Outback, with many of the units dying in the first few months. Sure enough, this happened to me. I took it in to verify, and they ordered a replacement unit for me. They told me it would come in the next week, which is much better than some of the stories online (some people waited months!). Sure enough, it came in a week later. They called me and set up an appointment for the next day. They told me to expect an hour to hour and half for the replacement, but I was done in less than 45 minutes. My only complaint is that I didn't have enough time to finish the work I had brought with me for the wait. More
by BEDWARDSATL
Verified CustomerEmployees Worked With
Kyle Formella
April 15, 2019
Excellent Service Experience Took my 2018 Outback in to have two recalls taken care of. Staff was very professional, courteous and informative as to what was to be done during the Took my 2018 Outback in to have two recalls taken care of. Staff was very professional, courteous and informative as to what was to be done during the services provided. Great job to everyone, front staff and the techs in the back. Thank you. More
by adam67
Employees Worked With
April 15, 2019
AC compressor R & R Appointment and work done very efficiently. Loaner request fulfillment was a big bonus. Replacement of AC compressor and clutch assembly done in the Appointment and work done very efficiently. Loaner request fulfillment was a big bonus. Replacement of AC compressor and clutch assembly done in the same day. They really take care of my 15 year old Outback like it was a relatively new car and appreciate how much my wife and I love our LL Bean Edition! More
by RBMINTHORNE
Employees Worked With
Shawn, Jill Thurston
April 15, 2019
Did my first 6000 mile service in an hour+ Kyle got right on it and Did my first 6000 mile service in an hour plus a little. I appreciate his promptness and courtesy - enthusiasm, too. Kyle got right on it and Did my first 6000 mile service in an hour plus a little. I appreciate his promptness and courtesy - enthusiasm, too. More
by OPERANROCKS
Employees Worked With
Kyle Formella
April 13, 2019
Great Place This service department is efficient, knowledgeable and clean with an accommodating waiting room. The tech was friendly and professional. I am confi This service department is efficient, knowledgeable and clean with an accommodating waiting room. The tech was friendly and professional. I am confident the service is done correctly every time I bring my 2018 Subaru in for service. More
by LETOURNEAU7
Employees Worked With
Shaun Michael Felt
April 12, 2019
Travel check up Quick, efficient and thorough with a large dose of friendly! In and out within an hour and choice of waiting areas plus complimentary beverages and sn Quick, efficient and thorough with a large dose of friendly! In and out within an hour and choice of waiting areas plus complimentary beverages and snacks! More
by JSDANIEL95
April 11, 2019
Service Quick professional encounter. I do not have more words to express about this service visit. none of the emplooyees that I worked with are listed in t Quick professional encounter. I do not have more words to express about this service visit. none of the emplooyees that I worked with are listed in that section. If you want my review in the future make it more user friendly. More
by STEVE_YOTHER
Employees Worked With
Jill Thurston
April 11, 2019
IF YOU NEED A CAR THIS IS THE PLACE I was greeted when I got out my car,.Shaun explained what they were going to do to my car.Last but not least, he took me to the waiting area and off I was greeted when I got out my car,.Shaun explained what they were going to do to my car.Last but not least, he took me to the waiting area and offered refreshments More
by tanyasharpless
Employees Worked With
Shaun , Nelson Gibson
April 10, 2019
Friendly staff and my Outback was ready when promised. The staff was attentive to my needs as well as my cars. My Outback was there for a safety recall, the added clean at the end was a plus. I enjoy the The staff was attentive to my needs as well as my cars. My Outback was there for a safety recall, the added clean at the end was a plus. I enjoy the lounge with the snacks and drinks, but having the loaner option this time was great! More
by Joy
April 09, 2019
Excellent, as usual! Very grateful to always be treated well at SoG, even as my service person changes. Went in with a small issue and realized some things that we 'yellow Very grateful to always be treated well at SoG, even as my service person changes. Went in with a small issue and realized some things that we 'yellow' at my last service, were RED! They gave me a loaner and took care of everything! More
by RITA001
Employees Worked With
I can't remember her name. Petite AA young lady. Kind of quiet, very nice.
