Subaru of Gwinnett - Service Center

Personal Attention from All My new car: The Service Manager, Ms. Thurston; Ms. Allyssa, the Service Advisor; Kyle who keeps things on plan; and two big surprises: Sit-down discu My new car: The Service Manager, Ms. Thurston; Ms. Allyssa, the Service Advisor; Kyle who keeps things on plan; and two big surprises: Sit-down discussions with not only the Service Diagnostician ,, I call him Doctor Eric since he's the doctor of the car and also to distinguish him from the other Eric, Sales Manager, Eric Fritsch. Both the Doc and Mr. Frittsch gave me individual attention and never rushed me; looked me straight in the eye when talking with me. They all explained things on a level I could understand. Each Service staff member I interacted with was outstanding. And I am happy Gwinnett has an excellent new Sales Manager. Very personable and easy to talk with. All in all, they gave me a better, more confident feeling about Gwinnett SUBARU. This was my first experience with this Service Department as I have a new car. More

always high quality care the service department lives up to promises and their standards with reasonable prices and service rep was thorough and kept me apprised of departmen the service department lives up to promises and their standards with reasonable prices and service rep was thorough and kept me apprised of department efforts More

Team cleaned up accidental oil spill in engine bay Kyle and team was fantastic in making sure my car got cleaned up, once an accidental oil spill happened in the engine bay. I appreciate them giving me Kyle and team was fantastic in making sure my car got cleaned up, once an accidental oil spill happened in the engine bay. I appreciate them giving me a loaner car and Kyle working with me to get it back in pristine conditions. More

Efficient service. I love the people at Subaru of Gwinnett. Their service of my car was efficient, but I wish they would learn to SPELL my name correctly! But they' I love the people at Subaru of Gwinnett. Their service of my car was efficient, but I wish they would learn to SPELL my name correctly! But they're working on it! We love our Subaru. More

High Marks I received prompt, courteous, friendly, professional service in all respects. Sales and service both get high marks for customer service. Service w I received prompt, courteous, friendly, professional service in all respects. Sales and service both get high marks for customer service. Service waiting areas also very good. More

EXCELLENT SERVICE Greeted as soon as I arrived, wait time less than expected Alyssa Avery assisted me very nice and professional . I've been having my car service at Greeted as soon as I arrived, wait time less than expected Alyssa Avery assisted me very nice and professional . I've been having my car service at Subaru of Gwinnett and purchased it there , I have not gotten anything less than good service been a customer since 2007 and would recommend the dealership to anyone. More

First service since purchase Greeted as soon as I drove up and escorted to waiting area. Kyle was representative who explained what was to be done and time expected. I told him ab Greeted as soon as I drove up and escorted to waiting area. Kyle was representative who explained what was to be done and time expected. I told him about tire pressure gauge as only concern. Back in expected time with service complete, tire pressure gauge adjusted, and car washed! Bonus was free initial service!! More

It was outstanding as usual I can't say enough about the whole business and employees at Subaru of Gwinnett. There isn't a person from Kyle Formella, to the person signing you in I can't say enough about the whole business and employees at Subaru of Gwinnett. There isn't a person from Kyle Formella, to the person signing you in, to the employees that pass by the Quite Waiting location, that don't make your visit seem like your the only one being taken care of. Keep up the good work Subaru of Gwinnett. More

Piece of cake! Dropped off our Outback for routine maintenance and it was ready in about an hour. Got a ride from shuttle and no stress. Car was washed and ready to Dropped off our Outback for routine maintenance and it was ready in about an hour. Got a ride from shuttle and no stress. Car was washed and ready to go when I came back. Doesn't get much easier. Kyle was great. Thanks More

pleasant and efficient The customer service people i worked with were pleasant and did their jobs well. They stressed customer service and made me feel as if they were worki The customer service people i worked with were pleasant and did their jobs well. They stressed customer service and made me feel as if they were working in my bests interests. I worked primarily with Issa and Kyle. More