Subaru of Gwinnett - Service Center

Worth the drive I drove from Cherokee County to Subaru of Gwinnett for my first service. At first I considered going to a closer location but because I purchased my S I drove from Cherokee County to Subaru of Gwinnett for my first service. At first I considered going to a closer location but because I purchased my SueBee from Gwinnett I thought, why not. I was pleasantly surprised at how welcoming the experience was for me from start to finish. I set the appointment up online, received friendly reminders, and they knew who I was when I arrived. I brought a book and prepared to camp out in the service lounge but it didn't take as long as I had expected. Thirty to 45 minutes later my service rep fetched me. As a nice surprise they cleaned her up too - made the outside shiny and vacuumed the floor mats. WOW. That was totally unexpected. I'll be honest I am going to try the closer location the next time to compare experiences... but would not hesitate to drive the distance again. Bravo! More

Best Subaru service in Atlanta I live very close to a Subaru dealer but prefer to drive 50 miles round trip to go to Subaru of Gwinnett to get my Legacy 3.6 R serviced. Subaru of Gw I live very close to a Subaru dealer but prefer to drive 50 miles round trip to go to Subaru of Gwinnett to get my Legacy 3.6 R serviced. Subaru of Gwinnett treats each customer like they are the only customer there that day...courteous, professional, knowledgeable, patient, prompt and kind. The actual service on my and my husband's WRX has been outstanding. Kyle was my service advisor this time and I truly cannot say enough nice things about him. I am grateful to have Subaru of Gwinnett where I service our cars. THANK YOU! More

Very nice staff Even though the reason for my visit has not been resolved yet, I can't deny the level of service the staff provided was great, I always enjoy the frie Even though the reason for my visit has not been resolved yet, I can't deny the level of service the staff provided was great, I always enjoy the friendly atmosphere, at this service center. More

Always great service Subaru of Gwinnett's service center always goes the extra mile to make sure it's customers are well taken care of. I switched from another dealership Subaru of Gwinnett's service center always goes the extra mile to make sure it's customers are well taken care of. I switched from another dealership to SoG and have never looked back. More

Very happy Even without an appointment I was taken in in short time. Met by service rep and service tech. Everything clearly explained in detail. They cleaned my Even without an appointment I was taken in in short time. Met by service rep and service tech. Everything clearly explained in detail. They cleaned my car inside and out. More

Professional team This team is the best. Great service from the time you pull in until the time you leave. A pleasant experience that gives you comfort that the job wil This team is the best. Great service from the time you pull in until the time you leave. A pleasant experience that gives you comfort that the job will done by professionals. More

Love Gwinnett Subaru Bought my Impreza at this dealer five years ago. Service has been excellent all that time. They know how to do it. The service work itself and the Bought my Impreza at this dealer five years ago. Service has been excellent all that time. They know how to do it. The service work itself and the team that works with the customer. More

Super service Computer went down while I was in for service. They didn’t miss a beat. Explained why my oil change was going to take a few minutes longer and thanked Computer went down while I was in for service. They didn’t miss a beat. Explained why my oil change was going to take a few minutes longer and thanked me for being patient and then competed the oil change. Now THAT’S customer service. This dealership really shows that they appreciate their customers. More

Your personnel do great pr I have dealt with two outstanding representatives.of your company. Matthew Walsingham has continued to be available and answer questions long after I I have dealt with two outstanding representatives.of your company. Matthew Walsingham has continued to be available and answer questions long after I bought my Subaru and I commend him for being such a great asset to your organization. My experience yesterday was more complicated. I had several not too helpful reaponses from women who answered your phones and didn't know answers, but those calls were followed by dealing with JEFF in your service dept. He encouraged me to being the car right in, had looked up my info before I got there, and met me in the lot. He assured me that he could manage the service in the limited time I had -- and he did so. He was positive and upbeat and really saved the day for me. He is also a wonderful asset to your company. More

Service My service rep was knowledgeable and kept me informed about the length of my service. I had a difficult repair and it did take about 2 hours, but I My service rep was knowledgeable and kept me informed about the length of my service. I had a difficult repair and it did take about 2 hours, but I was informed about that and chose to stay. I have referred a friend to you for service but don['t know if she actually made it there. Would refer again. More