Subaru of Gwinnett - Service Center

I lost my wheel lock and came in to get the the old wheel locks removed and replaced. I was sold a new wheel lock set and when I asked if they tested to see if it fit and they told me yes. It did not. locks removed and replaced. I was sold a new wheel lock set and when I asked if they tested to see if it fit and they told me yes. It did not. More

Poor experience, problems are understood well, but work is not done up to the mark is not done up to the mark More

Issa Kone was extremely helpful during my last 2 visits. He kept me informed throughout the whole process and checked in with me next day to insure everything was done to my expectations. Issa is an asset t He kept me informed throughout the whole process and checked in with me next day to insure everything was done to my expectations. Issa is an asset to Subaru of Gwinnett More

Great services, friendly staff, thorough and timely explanations for all services done to vehicle each time. explanations for all services done to vehicle each time. More

Isa was very professional, knowledgeable and friendly. I would definitely recommend him as he made sure of what the service and additional equipment entailed. I would definitely recommend him as he made sure of what the service and additional equipment entailed. More

Super friendly and courteous people. Jeff Rocks!!! Really like the new waiting area, very nice and allows you to get some work done while waiting for your vehicle. Jeff Rocks!!! Really like the new waiting area, very nice and allows you to get some work done while waiting for your vehicle. More

I bought my car here and even though I live in Nashville, I wait until I’m in GA to have my car serviced here. I wait until I’m in GA to have my car serviced here. More

Timely and thorough service. Your service overseer did a complete job including identifying items that needed attention. Your service overseer did a complete job including identifying items that needed attention. More

Like any periodically consistent interaction with a group of human beings, my experiences at Subaru vary by the given day. When you all opened the new service center, we could all hear a faint discordant mel of human beings, my experiences at Subaru vary by the given day. When you all opened the new service center, we could all hear a faint discordant melody played by a wil o wisp, or perhaps a troupe of leprechauns sent from some far off boardroom, who (in addition to singing poorly) were seemingly there to try and recoup the monies spent for such a place from the pockets of us Subarubians. That era of price gouging and overt pressuring to purchase un-necessary parts and/or services seems to have smoothed (but the vestiges remain with many of us). Btw, you forced me to write 15 words so now we ramble on together, lol. But fear not, the journey ends soon. Seriously, it did not feel good when the new service center was opened and every customer felt like they were being bludgeoned for more money- it’s a cool center, but we don’t NEED all that, do we? I hope the tire sensor machines do not replace actual human jobs (they seem to only occasionally be accurate; I think the readings on my tires have been wrong 3 of the 4 times I’ve been since those systems were implemented). Jeff is awesome, many of the staff are awesome. It’s the people that matter, not the machinery. More

Great service representatives, comfortable waiting area, and fast service. I had a great experience at Suburu. and fast service. I had a great experience at Suburu. More