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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,121 Reviews

3,121 Reviews of Subaru of Gwinnett - Service Center

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August 29, 2023

This was our first service appointment and we were really impressed with the new facility and technology used. The Service Advisor was helpful and kept me updated on the progress. Best dealer around! More

by MEDAVIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuag?
Sep 28, 2023 -

Subaru of Gwinnett responded

Hi Medavis1, thank you for taking the time to leave a review for us at Subaru of Gwinnett. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2023

Really professional and on top of things, I felt as if I was a Luxuray vehicle Owner with the service I got. The tire tread/alignment checker as you roll in the garage was one of the coolest things I have s More

by Rhoadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Armour
Sep 28, 2023 -

Subaru of Gwinnett responded

Rhoadie, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 29, 2023

Really professional and on top of things, I felt as if I was a Luxuray vehicle Owner with the service I got. The tire tread/alignment checker as you roll in the garage was one of the coolest things I have s More

by Rhoadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Armour
Sep 28, 2023 -

Subaru of Gwinnett responded

Rhoadie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!

August 29, 2023

I bought my car here in 2015, and I have never been disappointed by the Service Team. They do excellent work! More

by JRLOWE420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby
Sep 28, 2023 -

Subaru of Gwinnett responded

Jrlowe420, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 28, 2023

Service personnel kept me updated while waiting. Once it was determined that my car would need to be kept longer than originally estimated (overnight), Tuan Nguyen promptly arranged for a loaner veh More

by OMEGA721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tuan Nguyen
Sep 28, 2023 -

Subaru of Gwinnett responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 28, 2023

My car was attended to on a timely basis. The advisor, Shaun Feltner, explained what was needed, how much it would cost and how long it would take. The time estimates were accurate. The wa More

by JDHINKLE1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Feltner
Sep 28, 2023 -

Subaru of Gwinnett responded

Jdhinkle1, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any further questions, please give us a call. We're always happy to help!

August 27, 2023

On 8/24/23 Dealership service was Great as always and Free car loan for 5 days. But at the repair shop some Techs need To Do their CORRECTLY on wheels Balance 1 tire Air pressure is 7-8 Off from the ot More

by b.oun40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tuan
Sep 28, 2023 -

Subaru of Gwinnett responded

B.oun40, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

August 26, 2023

Jeff and Doug are absolutely amazing. They knew me as soon as I walked in and got me into a loaner quickly. There was a lot of work my car needed but they made it as painless as possible. More

by DIXIE_CASTREJON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Subaru of Gwinnett responded

Dixie_castrejon, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

August 26, 2023

My first service (6 mo) last week. All went very smoothly - in/out in 57 min, comfortable waiting area, snacks/drinks, complimentary wash/vacuum - all good! No complaints at all. We More

by ALWAYSGOLFN
Recommend Dealer
Yes
Employees Worked With
John Anderson
Sep 28, 2023 -

Subaru of Gwinnett responded

Alwaysgolfn, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

August 26, 2023

Friendly and professional service from Jerimiah. Give him a raise! :) Thanks for asking me about it. More

by DSIERRA623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Ramirez
Sep 28, 2023 -

Subaru of Gwinnett responded

Dsierra623, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership! We hope to be of service to you again in the future. Best wishes, Subaru of Gwinnett

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