Subaru of Jacksonville

Professional and helpful Brent Andrus went out of his way to make our experience a positive one. He was knowledgeable, honest, and very helpful. There was never any high pres Brent Andrus went out of his way to make our experience a positive one. He was knowledgeable, honest, and very helpful. There was never any high pressure sales tactics. He walked me through all the new (to me) electronics, and made sure that we left the lot with all the information we needed to enjoy our new car. More

Nice buying experience With car buying, most people anticipate high pressure sales tactics so we were pleasantly surprised that the experience was just the opposite. David w With car buying, most people anticipate high pressure sales tactics so we were pleasantly surprised that the experience was just the opposite. David was very knowledgable about the vehicle and demonstrated the safety features that we were interested in. Actually, we wanted to test drive an Outback because Consumer Reports rated Subaru in the excellent category for its safety features -- and that's what sold us. When we wrapped things up, he sat in the car with us for a few minutes longer to help us set up some additional features. Anita in finance was very efficient. She was a ball of energy and very friendly. We love our Outback, it's beautiful and according to hubby, it's all mine. When the wife's happy, everybody's happy. More

High Quality Very helpful and nice service. Would recommend. I brought my family members to buy new vehicles for themselves and they were very pleased with the cus Very helpful and nice service. Would recommend. I brought my family members to buy new vehicles for themselves and they were very pleased with the customer service and the purchase price. More

Straightforward, fair, and helpful I have always owned used vehicles, and this was my first "new car" purchase - despite being nervous it was a completely positive experience! A friend I have always owned used vehicles, and this was my first "new car" purchase - despite being nervous it was a completely positive experience! A friend recommended I see salesperson Juan Hernandez and when I got there Juan was unavailable so Bruce Holmes took me for a test drive and patiently provided a lot of information about the 2016 Subaru Outback that I was interested in. I returned unannounced with my husband to discuss purchasing a model with specific features, and again Bruce patiently helped us and made an offer right at what we were hoping to pay. The vehicle wasn't on the lot and arrived ahead of schedule, which was great. Because we had been referred to Juan, when we returned to finalize the sale we worked with him for the first time but he and Bruce had made it seamless and the sale was straightforward, no surprises, and no attempts to sell us anything further that we didn't need. We'd already researched extended warranties and the optional Starlink so knew what we wanted. Juan went carefully through all the features, explaining and showing us everything, and made me feel comfortable calling him with any questions, no matter how small. More

Nerve wracking, but worth it! My wife and I have always bought used cars, so buying our new 2016 Forester was quite a change! We did a lot of research before choosing Subaru and we My wife and I have always bought used cars, so buying our new 2016 Forester was quite a change! We did a lot of research before choosing Subaru and were impressed with the reviews. Mr. Jerry Johnson made it easy for us, so all we had to do was sign the papers and drive away. Thanks, Jerry! We love our Forester! More

Great people I just bought my new Subaru Outback from Frank Woods at Subaru of Jacksonville. Frank was great got me just what I wanted and all the people there wer I just bought my new Subaru Outback from Frank Woods at Subaru of Jacksonville. Frank was great got me just what I wanted and all the people there were very friendly I would go back there again and tell all my family and friends too. Thanks again guys for all you did for me. More

Great Service, Even on Sunday Our Sales Agent, Josh Strickland was very helpful, and informative. He was able to answer any questions that we had right away. He wasn't pushy in an Our Sales Agent, Josh Strickland was very helpful, and informative. He was able to answer any questions that we had right away. He wasn't pushy in any way, but just gave the "facts"! More

Smooth and easy In spite of the 2 month wait (ordered an Outback 3.6R in a specific color, just as they came available), once the car was in I was in and out and on m In spite of the 2 month wait (ordered an Outback 3.6R in a specific color, just as they came available), once the car was in I was in and out and on my way! More

Leased a 2015 new Subaru Impreza Sport from this dealership. The Sales associates Brandon Tamayo and Paul Minter provided patient, informative, and excellent service in the selection, review and test drives of t The Sales associates Brandon Tamayo and Paul Minter provided patient, informative, and excellent service in the selection, review and test drives of the various Subaru models. Once we decided on the Impreza, they provided detailed explanation of the vehicle and demonstrated the features of its various models. The purchase price and subsequent lease discussions were handled in a respectful, competent, and courteous manner. Kudos also to the finance member of the team, Anita Clarkson. There were no surprises with this dealership from the beginning to the end of the transaction including, most of all, following through on their comittments. This is an A+++++ dealership with excellent personnel who make sure everything is right for the customer before the transaction is finalized. We very highly recommend this dealership! More

So helpful Brent took his time to make sure I got the vehicle I really wanted and the best deal. He was very patient and answered all of my questions. I'd recomm Brent took his time to make sure I got the vehicle I really wanted and the best deal. He was very patient and answered all of my questions. I'd recommend him and this dealership to anyone! More