Subaru of Jacksonville

I reached out to Subaru and Joe Crabtree responded immediately with a video of the car I was looking for. He made it easy for me to find what I wanted. The whole process was simple. He found me the ca immediately with a video of the car I was looking for. He made it easy for me to find what I wanted. The whole process was simple. He found me the car I wanted , He had to drive to Orlando to get it. Had it here the next day. I could not be happier with my experience. Also, the next day I came back and my seat covers were installed, and a technician spent an hour with me going over everything I needed to know about the car. I learned so much more about how safe the Subaru was. Reinforced what I already knew and more about the Subaru I would not own anything other than a Subaru for the safety features of the vehicle. More

John provided a great detailed explanation of all the gee whiz controls, truly outstanding. His presentation was entertaining and engaging. You can tell he cares about his customers very much, is proud to wo whiz controls, truly outstanding. His presentation was entertaining and engaging. You can tell he cares about his customers very much, is proud to work with Subaru, and has a deep understanding of the technology behind all the user-friendly buttons and screens. I was sort of dreading the session as I have a short attention span and thought it would be just a tedious necessity, but John made it thoroughly pleasant. He annotated some of his technical explanations with sketches that made the explanations much faster and easier to communicate. He was patient with my dumb questions and gave complete and very insightful answers to every question. The time went by quickly and now I’m an expert, thanks to John. Thanks, John! More

Very knowledgeable and patient. I look forward to my additional training on how to use my new car. I look forward to my additional training on how to use my new car. More

Awesome guy! Made me feel comfortable and excited about buying a new car. He cared about what my needs were in a vehicle and he didn’t put on any pressure. He mad Made me feel comfortable and excited about buying a new car. He cared about what my needs were in a vehicle and he didn’t put on any pressure. He made it seamless. Would recommend him to all of my family and friends looking to purchase a new car. Overall fantastic experience. Thanks Bob! More

Fantastic service, quick done correctly the first time and incredible customer service. I highly recommend Mike Needham for all your service needs. and incredible customer service. I highly recommend Mike Needham for all your service needs. More

I’ve been to many Subaru dealers in CT, SC and FL and this is by far the best. Mike took great care of my car and kept me informed every step of the way. Great service dept! this is by far the best. Mike took great care of my car and kept me informed every step of the way. Great service dept! More

The service department is excellent! They got my car back on the road after a major issue with it. They got my car back on the road after a major issue with it. More

Great service area and our service writer Mike N was great!. Vehicle drop off is very convenient (dry and cool) the work was done and charged as promised. We’ll will be back. great!. Vehicle drop off is very convenient (dry and cool) the work was done and charged as promised. We’ll will be back. More

I genuinely love Jacksonville Subaru. We bring my Subaru Ascent in regularly for maintenance and have had a couple of issues that the service department has gone above and beyond with! Th We bring my Subaru Ascent in regularly for maintenance and have had a couple of issues that the service department has gone above and beyond with! They truly look out for me and my family the way they take care of my car. They consistently go the extra mile to minimize any inconvenience. Mike Needham in particular is an outstanding service advisor. Not only are he and the rest of the staff friendly, welcoming, and helpful - they are knowledgeable, efficient, and so kind! They have helped me get work covered under warranties, ensured I had a loaner car when they’ve needed it for an extended period of time, and always instilled a top notch level of confidence in the reliability of my own car. I can not more highly recommend Jacksonville Subaru and their outstanding team! More