Subaru of Jacksonville - Service Center

OUTSTANDING SERVICE My 2014 Forester had the AC compressor replaced. Two days later it was blowing hot air again. I took it back and they replaced the evaporator at no My 2014 Forester had the AC compressor replaced. Two days later it was blowing hot air again. I took it back and they replaced the evaporator at no charge which was not diagnosed until the new compressor was installed. They furnished a loaner car both times and I was completely blown away with the high level of customer service. Josh and the others in Subaru service have my accolades. More

Great service I don't like writing reviews, but great service is great service. So allow me to say thank you for consistently providing 5 star quality service. I don't like writing reviews, but great service is great service. So allow me to say thank you for consistently providing 5 star quality service. More

Great experience, friendly staff ‘12 Impreza brought in for repair. Great communication on the fix and cost. Found a couple other smaller issues but all handled in a timely manner. ‘12 Impreza brought in for repair. Great communication on the fix and cost. Found a couple other smaller issues but all handled in a timely manner. Staff was informed and friendly throughout. It’s nice to have a dealership that matches the level of a superior car. More

Service taken care of Had a mixup with who was paying for my rental car, but they ended up taking care of it. Above and beyond customer care from the service team. Had a mixup with who was paying for my rental car, but they ended up taking care of it. Above and beyond customer care from the service team. More

Quick & Easy Brought car in for routine maintenance. Very pleased with the quick service, prices are reasonable, and the waiting room is very nice. Gabe got me in Brought car in for routine maintenance. Very pleased with the quick service, prices are reasonable, and the waiting room is very nice. Gabe got me in and out and I am very pleased. More

Excellent overall service While I brought my 2018 Outback in for two (2) recalls, the primary reason was a mod unit failure. Long story short, there are always setbacks due to While I brought my 2018 Outback in for two (2) recalls, the primary reason was a mod unit failure. Long story short, there are always setbacks due to shipping, changes in procedure, internal communications, etc. before finally getting to a satisfactory completion. My service advisor was (and is) Jennifer Becker, who handled every detail in an honest & professional manner. While I'm sure there are other special personnel in this companies "family", she represents what a service company needs in attitude & positivity from the "face of Subaru of Jacksonville" that we see. Thank you, Bill Thompson More

Fast and friendly service without sacrificing time Had my oil changed last week and I was greeted with a smile. Gabriel quickly checked me in and pointed me to the waiting area. In the waiting area, Had my oil changed last week and I was greeted with a smile. Gabriel quickly checked me in and pointed me to the waiting area. In the waiting area, I was surprised to see many other Subaru owners waiting to get there cars serviced. I quickly thought I would be waiting for hours. To my surprise, they changed my oil, rotated my tires, and washed my car within 45 minutes. Their quick service enabled me to tackle everything else on my 'to do' list for the day. More

Parts Supreme!! I've been ordering parts here for 3 years now and Chris S. has exactly what I need at a reasonable price........ Shipping is prompt. I don't l I've been ordering parts here for 3 years now and Chris S. has exactly what I need at a reasonable price........ Shipping is prompt. I don't look for other sources, just stay with Subaru of J-ville. Bob More

First oil change Staff was friendly, informative and everything was done on time. The waiting area was clean and comfortable. I went over to buy touch up paint. I was Staff was friendly, informative and everything was done on time. The waiting area was clean and comfortable. I went over to buy touch up paint. I was shown how to use and how and when to apply. More

Always great and friendly service I always have a pleasant visit when I take my car in for service. They are always willing and patient to answer and explain to me any questions and co I always have a pleasant visit when I take my car in for service. They are always willing and patient to answer and explain to me any questions and concerns, let me know what is going on with my car, and do a great job at what they do. I’ve been coming here for years and always love seeing and being welcomed by familiar faces, like Russell. I always know I am taken care of here. Max was my service advisor today and he was friendly and did a great job. Thank you!! More