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Subaru of Jacksonville - Service Center

4.9

341 Lifetime Service Reviews

10800 Atlantic Blvd, Jacksonville, Florida 32225

341 Reviews of Subaru of Jacksonville - Service Center

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January 18, 2019

"6k Mile service"

- Cheryl

Very fast - in and out in 30 minutes. No cost with purchase of vehicle. The whole staff was friendly and helpful. Same great experience as we had in sales with Juan and Steve.

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Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 16, 2019

"Express Service"

- vgwizda

Wyatt greeted me and was very pleasant knowledgable and made my experience worth coming back! Love coming to Subaru always feel welcomed and comfortable especially as a woman!

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Recommend Dealer
Yes
Employees Worked With
Wyatt Cotton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 11, 2019

"Professional, Polite, and Friendly Quality Service"

- Mark from Brunswick

This is the only dealership that has worked on my car since it was new. The staff is always friendly, professional, courteous, and accommodating. I live in another state and try to time my service visits with other activities in the local area. This dealership seems to understand that and has always managed to get me in and out of the dealership in a timely manner, with all work completed as planned. They take the extra time to explain everything they have done, what will need to be done in the future, and everything else about my vehicle I need to know. Look forward to a long service life for my vehicle and with this dealership.

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Recommend Dealer
Yes
Employees Worked With
Lindsay Carter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Wyatt Cotton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Service Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 10, 2019

"always great service"

- dmatchett

the entire crew does a great job. they're always prompt with appointments and do what they say they're going to do. I drive past other dealerships to go here.

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Recommend Dealer
Yes
Employees Worked With
Josh Sereda
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 09, 2019

"Painless"

- Kat

Very friendly and attentive staff. Jennifer explained everything that needed to be done and how long it would take. It has been always a painless experience so whenever service reminder pops up, I do not roll my eyes...

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Recommend Dealer
Yes
Employees Worked With
Jennifer Becker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 09, 2019

"Convenient and Efficient "

- Scids

Arrived for Express Service (1-9-19 around 11AM)Greeted by new employee unfortunately I did not get his name. I was parked in the wrong area and he went out of his way to assist us and to explain what to expect when requesting Express Service. He was very polite and professional. Wyatt was the Service Advisor and provided us with a comprehensive review of our visit going over in detail our Multi-Point Inspection and answering any questions I had. All work was done in a timely fashion and as promised.

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Recommend Dealer
Yes
Employees Worked With
Wyatt Cotton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 08, 2019

" Greeted me with my interest in mind."

- Zoom1

Mr Max immediately told me how long servicing my vehicle would take. He was very courteous and knowledgeable. I enjoyed meeting with Mr Max. I would definitely recommend him to other customer..

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Recommend Dealer
Yes
Employees Worked With
Max Talbert
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 08, 2019

"Professional & Experienced"

- Harry Bowl

I really appreciate the service at Subaru of Jacksonville. I had a serious problem with my vehicle and Wyatt Cotton took care of it. I even learn something while I was there, he showed me the current conditions of my tires and brake pads and what they should look like in the future with wear and tear. I choose Subaru of Jacksonville than anywhere else.

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Recommend Dealer
Yes
Employees Worked With
Wyatt Cotton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 08, 2019

"Great service and attention to detail"

- AJ Still

I brought my Outback to Subaru of Jacksonville for an oil change and was very impressed with the service and speed of the staff. The cost of the oil change was very reasonable and the inspection of my car was very thorough. They even gave my car a courtesy wash and vacuum. Service Representative Wyatt Cotton went out of his way to help. I will certainly return for service and oil changes in the future. This is how you create loyal customers!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wyatt Cotton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Josh Sereda
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 07, 2019

"Above and Beyond "

- gatorflyers

Once again, Subaru of Jacksonville has exceeded my expectations! When I recently brought my 2015 Subaru Legacy in because of a strange noise my service representative, Jennifer Becker, came in on her day off to drive my car to help identify the unknown source of the nearly indescribable sound. She worked with the mechanic on a hypothesis that proved to be correct. Best of all, she made sure the warranty covered the cost of replacing my defective wheel bearings and that I owed nothing! When it's time to buy a new vehicle for my wife, we'll definitely be going to Subaru of Jacksonville!

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Jennifer Becker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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