"We barely warmed our seats in the customer lounge before..."
We barely warmed our seats in the customer lounge before our service was completed! Gabe, Mike B., and Mike M. warmly welcomed us, made us comfortable, and shared specific details on services carried out. Lounge area and restrooms were clean, comfortable, and quiet and provided plenty of discs for social distancing.
"They make you feel like family here. I couldn’t be more..."
They make you feel like family here. I couldn’t be more happier with my Subaru Forester and the service department. I would never go anywhere else.
"Oil change and tire rotation. Less wait time than..."
- patty and tony
Oil change and tire rotation. Less wait time than expected. They said it would be about an hour and it was 30 minutes. Also received a coupon for a car wash. Very much appreciated. Thank you.
"Service department went above and beyond for my oil..."
Service department went above and beyond for my oil change. They were very efficient and overly pleasant! Best service I have ever had. Showed appreciation for my business and my time
"Great experience! Went in for Express Oil Change. Greeted..."
Great experience! Went in for Express Oil Change. Greeted promptly. Given a thorough explanation of the service to be provided before and during visit. In and out in no time! Thank you!
"Great service and professionalism .good business..."
Great service and professionalism .good business experience.got coupons for car wash but unable to use it at carspa because of our thule roofrack!that was a bit of a waste of time
"I bring my Subaru Crosstrek to the Jacksonville Subaru..."
I bring my Subaru Crosstrek to the Jacksonville Subaru dealer for regular maintenance. They always do an outstanding job with service and repairs. They keep me informed of necessary maintenance, but are also understanding of budget concerns. When I had a tire emergency nearby, my first response was to head to the dealership. They delivered excellent service quickly and courteously, and got me back on the road safely.
"My service advisor, Mike, and the service manager, Craig,..."
- Stacy G
My service advisor, Mike, and the service manager, Craig, take great care of my car. The work was done well and I was in and out. Thank you for another perfect visit. You guys are awesome.
"AMAZING SERVICE!!! From the moment my husband and I..."
- ONE SATISFIED CUSTOMER!
AMAZING SERVICE!!! From the moment my husband and I entered the "Subaru of Jacksonville" dealership, each step of the purchase process was met with nothing less than one of the best "customer service" experiences we've ever had the privilege of encountering. Our salesman, Steve Barba, was polite, kind, knowledgeable, and did not make us feel rushed or "pushed" in any way to make a hasty decision. He provided the information we needed to make a well-informed choice and gave us the time to think it over without the usual "pressure tactics" you might experience at other dealerships. Thank you, Steve! It was such a pleasure working with you!
Manager, Ken Chancey, was gracious in accepting our offer for the "used" GMC Acadia, and the service department worked in a timely manner to make the necessary repairs after the pre-sale inspection showed a few areas that needed tending. Ryan, in the finance department, maneuvered us through the paperwork with ease, and we enjoyed his wit and humor as well. The attentiveness to detail and the overall atmosphere of the experience as a whole was honestly, wonderful! They even bought us lunch when the vehicle was not quite ready for pick up when we arrived, and Steve filled up the gas tank at a local station before we left for home.
One more trip to the dealership several days later for an unforeseen issue with the A/C was met with the same quality of service and personal attention as when we signed the papers and handed over the cash!!! Keep up the amazing work! You're doing an AWESOME JOB, Subaru of Jax!!! We'll definitely be recommending you to everyone we know! Thank you for all your hard work!!!
P.S. Though we only saw him at the door upon arrival, Josh Strickland made us feel as welcome as if he had been the one to sell us the GMC. Thanks Josh for the warm smile and good ole' Southern hospitality!
"Always a friendly staff! Service is quick and lets you..."
Always a friendly staff! Service is quick and lets you know what is needed and why is fine. Will go back for next service and for next car!