Service Department

Fantastic service, quick done correctly the first time and incredible customer service. I highly recommend Mike Needham for all your service needs. and incredible customer service. I highly recommend Mike Needham for all your service needs. More

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I genuinely love Jacksonville Subaru. We bring my Subaru Ascent in regularly for maintenance and have had a couple of issues that the service department has gone above and beyond with! Th We bring my Subaru Ascent in regularly for maintenance and have had a couple of issues that the service department has gone above and beyond with! They truly look out for me and my family the way they take care of my car. They consistently go the extra mile to minimize any inconvenience. Mike Needham in particular is an outstanding service advisor. Not only are he and the rest of the staff friendly, welcoming, and helpful - they are knowledgeable, efficient, and so kind! They have helped me get work covered under warranties, ensured I had a loaner car when they’ve needed it for an extended period of time, and always instilled a top notch level of confidence in the reliability of my own car. I can not more highly recommend Jacksonville Subaru and their outstanding team! More

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We drive an extra 20 minutes out of the way when there is another dealership right near our house because of the service department at this dealership. Mike Needham has made a great impact on that decision. another dealership right near our house because of the service department at this dealership. Mike Needham has made a great impact on that decision. We value the great customer service and attention to detail more than the convenience of a short trip. We know our car is taken care of, we’re always driving something safe, and that we’ll get a longtime out of our cars. Thank you Mike! We are loyal customers thanks to you. More

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The service and care given by Mike Needham and the entire service team is more than we could ask for. We will be loyal Subaru customers for life due to the way we’re treated and the way things are handled. service team is more than we could ask for. We will be loyal Subaru customers for life due to the way we’re treated and the way things are handled. More

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I brought my 4 day old (used-CPO) Outback that I got from another dealer 200 miles away. The service writer was fantastic! He was thoughtful , empathetic, and truly wanted to help me. He got the work done an another dealer 200 miles away. The service writer was fantastic! He was thoughtful , empathetic, and truly wanted to help me. He got the work done and took the original selling dealer’s number to work it out. More

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After buying various cars over the past 50 years, I can honestly say that this is the most professional, informed, respectful, friendly, courteous dealership I have ever dealt with! AJ Miller and Jerry Jo honestly say that this is the most professional, informed, respectful, friendly, courteous dealership I have ever dealt with! AJ Miller and Jerry Johnson are true gems. And credits to Subaru! More

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I am always satisfied whenever I come to this dealership and Tony did not disappoint! Service is always exceptional and we ended up buying a new car today because Tony took the time and patience to work wit and Tony did not disappoint! Service is always exceptional and we ended up buying a new car today because Tony took the time and patience to work with us. This is our second new vehicle from Subaru and I will always recommend Subaru of Jacksonville to my friends and family. More

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Always a great experience at Subaru of Jacksonville everyone is so polite and easy to work with everyone is so polite and easy to work with More

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Dealer knew all the car details and made me feel at home. Very educational tour of the car. Very educational tour of the car. More

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This was the second time I’ve leased from Subaru of Jacksonville. Each time I’ve been met with highly enthusiastic, professional and extremely knowledgeable staff. Although my usual contact Sabino Ma Jacksonville. Each time I’ve been met with highly enthusiastic, professional and extremely knowledgeable staff. Although my usual contact Sabino Martinez wasn’t able to be there, he did set me up with Abigail Adam’s and Seth Rosen. They both helped me decide on my lease and walked me through the process easily. Ms. Adam’s a relatively new employee, knew everything about the vehicles I was interested in and I was impressed with her. She is a great addition to Subaru of Jacksonville. Seth Rosen was fantastic as well and was totally on top of everything. And of course I have to express my appreciation and pleasure of seeing AJ Miller again. The staff I’ve been fortunate to have met will keep me a loyal customer of Subaru of Jacksonville. Thank you all. More

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