Subaru of Jacksonville - Service Center

Great service I was in and out quickly. Everything was done to my satisfaction. The price of the tire replacement rivaled that of discount tire shops. Everyone was I was in and out quickly. Everything was done to my satisfaction. The price of the tire replacement rivaled that of discount tire shops. Everyone was friendly and helpful. More

Oil & Filter Change, Tire Rotation Fast & friendly service. I got in at my appointed time and they had me out in under an hour. They also washed & vacuumed my car for free. Fast & friendly service. I got in at my appointed time and they had me out in under an hour. They also washed & vacuumed my car for free. More

'18 OUTBACK - FIRST SERVICE (6k) I arrived without an appointment, was greeted by Gabriel. He was courteous and accommodating and said it would take 90 minutes, which it did. They e I arrived without an appointment, was greeted by Gabriel. He was courteous and accommodating and said it would take 90 minutes, which it did. They even detailed the car before they released it. I have only seen that occur at Mercedes dealerships. I have been converted from being a 35 year Ford customer over to being a Subaru customer. Our family including my daughters, have an '18 Outback, '18 Crosstrek and '14 Forester. Subaru is a perfect blend of economy, durability, comfort, safety and endurance. We all need to chip in and have a Superman cape made for Kevin McCarthy. He never lets me down More

Tire alignment My experience was excellent. I did not have an appointment, but called in around noon to see if I could have my tires realigned. The person on the p My experience was excellent. I did not have an appointment, but called in around noon to see if I could have my tires realigned. The person on the phone let me know I could come in around 3:30. My car was seen immediately and I was very happy with the service. More

Great service with kind people. My experience was great. Someone was right there at the service desk ready for me as I drive in. I told him what I needed and he took my car and I wen My experience was great. Someone was right there at the service desk ready for me as I drive in. I told him what I needed and he took my car and I went inside and grabbed a drink and had a nice hour to myself. He came to get me when I was done. it was so easy. He even did a complimentary wash for me so my car was in great shape when I pulled off the lot!! More

Great Experience This dealership makes it very easy to get an appointment although unnecessary for routine maintenance. I arrived at 6:40 am (to beat #295 traffic). Th This dealership makes it very easy to get an appointment although unnecessary for routine maintenance. I arrived at 6:40 am (to beat #295 traffic). The service department does not open until 7:30 am but I was warmly greeted and happily ushered into the waiting room even though it was still in the process of being cleaned. All employees were friendly, pleasant and thoroughly explained what was to be done, and what was needed (two air filters required replacement). A recall item that I was not even aware of was fixed. Gabriel was patient and took the time to explain all that was done, even walking me to my cleanly washed and vacuumed car. This was my first time visiting the service department (and we have been Subaru owners for at least 7 years). I was impressed with the sparkling clean waiting area, stocked with drinks and snacks. I do not know the name of the gentleman who let me in at 6:40 am but he certainly earned my appreciation for the kind gesture. More

Another great service experience! It was time for my 22,500 service on my 2017 Subaru. As usual, as I pulled up to the express lane I was warmly greeted by Max Talbert, Express Servic It was time for my 22,500 service on my 2017 Subaru. As usual, as I pulled up to the express lane I was warmly greeted by Max Talbert, Express Service Advisor. My car was taken immediately into the service bay. It took no time at all to have the work done and my keys returned to me. I have always had a great experience at this dealership. With professional and personal employees there to take care of my car's needs, it remains a pleasure to do business with them. Thanks Subaru of Jacksonville. You're the best! I More

Very fast and excellent customer service The dealership is where I bought my new car a year ago and I was highly impressed with the sales and service at that time. I have since bought my car The dealership is where I bought my new car a year ago and I was highly impressed with the sales and service at that time. I have since bought my car in for regular service twice since then, and my impression remains unchanged. At Subaru of Jacksonville, I've received nothing but the utmost care and stellar customer support. As for this latest service, Gabriel M. was extremely friendly, helpful and knowledgeable. He was able to provide ETA's on when the car would be ready, what needed to be done and was very attentive. It's folks like Gabriel M. that make this dealership a great place to get my car serviced. More

Routine Oil change & Tire rotation Awesome experience! Used Express Lane, in and out in less than 15 minutes! Staff were extremely friendly and helpful. I would recommend this deale Awesome experience! Used Express Lane, in and out in less than 15 minutes! Staff were extremely friendly and helpful. I would recommend this dealership for sales and service. More

Very excellent service provided Easy to get appointment for service . She is polite in answering questions.Excellent service provided. Very pleasant. Very friendly Representative. V Easy to get appointment for service . She is polite in answering questions.Excellent service provided. Very pleasant. Very friendly Representative. Very knowledgeable .They are highly recommendable. More