Subaru of Jacksonville - Service Center

Great express service The express service where no appointment is wonderful especially since every other maintenance milestone recommended by Subaru is covered in the expre The express service where no appointment is wonderful especially since every other maintenance milestone recommended by Subaru is covered in the expresss service (oil change and tire rotation/alignment) but they also did a multi-point inspection and the free car wash which were a bonus for me. I usually try and make an appointment but the option to run in without an appointment was extremely convenient for me this time around. Waited like 35 minutes MAX and that was with the car wash, and the guest lobby is stocked with snacks, pop, water and coffee and free WiFi. Everyone in the service department is super friendly and accommodating and answered all the questions I had! More

Helpful Service The service staff were helpful and explained services clearly. Also, provided transportation while car was serviced. They called with updates and re The service staff were helpful and explained services clearly. Also, provided transportation while car was serviced. They called with updates and recommendations to fully service car. More

Outback Battery Issues We were having some battery issues with our 2016 Outback. Called the dealership and they got us in right away and we ended up with a new battery at We were having some battery issues with our 2016 Outback. Called the dealership and they got us in right away and we ended up with a new battery at no charge with a warranty no less! They are always professional and fair. More

Professional, Friendly and Helpful. Had a frustrating experience getting my windshield replaced which resulted in my having to get eyesight re-calibrated at Subaru of Jacksonville. St Had a frustrating experience getting my windshield replaced which resulted in my having to get eyesight re-calibrated at Subaru of Jacksonville. Steven Wall listened patiently as I "vented" and then arranged for the re-calibration along with a courtesy car for my use. His patience, professionalism and timely assistance was a refreshing contrast to my previous experience with the windshield replacement company. I've never had a negative experience at Subaru of Jacksonville. More

Great Experience After having my windshield replaced needed to have the eye sight feature reset. This was done in a timely fashion. The car washed cleaned and returned After having my windshield replaced needed to have the eye sight feature reset. This was done in a timely fashion. The car washed cleaned and returned in the time quoted. More

Stuck away from home with a car starting problem We started having to jump-start our 5 year old Suburu Outback while visiting in Jacksonville. So we stopped at a Auto-Zone store expecting it to be a We started having to jump-start our 5 year old Suburu Outback while visiting in Jacksonville. So we stopped at a Auto-Zone store expecting it to be a battery problem. The Auto-Zone technician did a battery test and said it was good, but thought what we needed was a new starter. He recommended a nearby Auto Repair shop and off we went. After doing additional diagnostic test that mechanic said it was not a starter problem, rather we needed a new alternator. He tried really hard to find a replacement alternator for us (no one in Jacksonville had one in stock) and ended up ordering it for expedited shipping from another state. I never showed up. After two days worrying we called Suburu of Jacksonville, and the service manager Phil said he thought he could help. We were welcomed at the dealership by Steven Wall, who went way over the call of duty, to get our car checked out. Thanks to him we found out the problem really was caused by a bad battery which was easily fixed. He also did an update to our cars engine programming and checked it over for any other problems. We were so happy with the care and consideration Steven gave us and very thankful that his solution to our problem cost us only one third of what the outside mechanic was going to charge for an alternator that we really did not even need! [Our original salesman at the dealership, Juan Hernandez, also made us 'feel at home' during our wait for the repairs - with no pressure to buy a newer car] More

Oil change I needed to get an oil change and check why my phone was no syncing with my car. Not only did they do my oil change but they also rotated my tires I needed to get an oil change and check why my phone was no syncing with my car. Not only did they do my oil change but they also rotated my tires , and did courtesy car wash ! Great experience i will be going back !! More

Key Fob I needed to get my keyless entry fob programmed. Steven was friendly, professional and courteous. The center was busy, and he treated my relatively sm I needed to get my keyless entry fob programmed. Steven was friendly, professional and courteous. The center was busy, and he treated my relatively small need as if it was as important as any in the garage. I would strongly recommend this individual and this dealership to anyone. Wayne Chandler More

6k Mile service Very fast - in and out in 30 minutes. No cost with purchase of vehicle. The whole staff was friendly and helpful. Same great experience as we had i Very fast - in and out in 30 minutes. No cost with purchase of vehicle. The whole staff was friendly and helpful. Same great experience as we had in sales with Juan and Steve. More

Express Service Wyatt greeted me and was very pleasant knowledgable and made my experience worth coming back! Love coming to Subaru always feel welcomed and comfortab Wyatt greeted me and was very pleasant knowledgable and made my experience worth coming back! Love coming to Subaru always feel welcomed and comfortable especially as a woman! More