Subaru of Jacksonville - Service Center

Stuck away from home with a car starting problem We started having to jump-start our 5 year old Suburu Outback while visiting in Jacksonville. So we stopped at a Auto-Zone store expecting it to be a We started having to jump-start our 5 year old Suburu Outback while visiting in Jacksonville. So we stopped at a Auto-Zone store expecting it to be a battery problem. The Auto-Zone technician did a battery test and said it was good, but thought what we needed was a new starter. He recommended a nearby Auto Repair shop and off we went. After doing additional diagnostic test that mechanic said it was not a starter problem, rather we needed a new alternator. He tried really hard to find a replacement alternator for us (no one in Jacksonville had one in stock) and ended up ordering it for expedited shipping from another state. I never showed up. After two days worrying we called Suburu of Jacksonville, and the service manager Phil said he thought he could help. We were welcomed at the dealership by Steven Wall, who went way over the call of duty, to get our car checked out. Thanks to him we found out the problem really was caused by a bad battery which was easily fixed. He also did an update to our cars engine programming and checked it over for any other problems. We were so happy with the care and consideration Steven gave us and very thankful that his solution to our problem cost us only one third of what the outside mechanic was going to charge for an alternator that we really did not even need! [Our original salesman at the dealership, Juan Hernandez, also made us 'feel at home' during our wait for the repairs - with no pressure to buy a newer car] More

Oil change I needed to get an oil change and check why my phone was no syncing with my car. Not only did they do my oil change but they also rotated my tires I needed to get an oil change and check why my phone was no syncing with my car. Not only did they do my oil change but they also rotated my tires , and did courtesy car wash ! Great experience i will be going back !! More

Key Fob I needed to get my keyless entry fob programmed. Steven was friendly, professional and courteous. The center was busy, and he treated my relatively sm I needed to get my keyless entry fob programmed. Steven was friendly, professional and courteous. The center was busy, and he treated my relatively small need as if it was as important as any in the garage. I would strongly recommend this individual and this dealership to anyone. Wayne Chandler More

6k Mile service Very fast - in and out in 30 minutes. No cost with purchase of vehicle. The whole staff was friendly and helpful. Same great experience as we had i Very fast - in and out in 30 minutes. No cost with purchase of vehicle. The whole staff was friendly and helpful. Same great experience as we had in sales with Juan and Steve. More

Express Service Wyatt greeted me and was very pleasant knowledgable and made my experience worth coming back! Love coming to Subaru always feel welcomed and comfortab Wyatt greeted me and was very pleasant knowledgable and made my experience worth coming back! Love coming to Subaru always feel welcomed and comfortable especially as a woman! More

Professional, Polite, and Friendly Quality Service This is the only dealership that has worked on my car since it was new. The staff is always friendly, professional, courteous, and accommodating. I l This is the only dealership that has worked on my car since it was new. The staff is always friendly, professional, courteous, and accommodating. I live in another state and try to time my service visits with other activities in the local area. This dealership seems to understand that and has always managed to get me in and out of the dealership in a timely manner, with all work completed as planned. They take the extra time to explain everything they have done, what will need to be done in the future, and everything else about my vehicle I need to know. Look forward to a long service life for my vehicle and with this dealership. More

Painless Very friendly and attentive staff. Jennifer explained everything that needed to be done and how long it would take. It has been always a painless expe Very friendly and attentive staff. Jennifer explained everything that needed to be done and how long it would take. It has been always a painless experience so whenever service reminder pops up, I do not roll my eyes... More

always great service the entire crew does a great job. they're always prompt with appointments and do what they say they're going to do. I drive past other dealerships t the entire crew does a great job. they're always prompt with appointments and do what they say they're going to do. I drive past other dealerships to go here. More

Convenient and Efficient Arrived for Express Service (1-9-19 around 11AM)Greeted by new employee unfortunately I did not get his name. I was parked in the wrong area and he we Arrived for Express Service (1-9-19 around 11AM)Greeted by new employee unfortunately I did not get his name. I was parked in the wrong area and he went out of his way to assist us and to explain what to expect when requesting Express Service. He was very polite and professional. Wyatt was the Service Advisor and provided us with a comprehensive review of our visit going over in detail our Multi-Point Inspection and answering any questions I had. All work was done in a timely fashion and as promised. More

Professional & Experienced I really appreciate the service at Subaru of Jacksonville. I had a serious problem with my vehicle and Wyatt Cotton took care of it. I even learn some I really appreciate the service at Subaru of Jacksonville. I had a serious problem with my vehicle and Wyatt Cotton took care of it. I even learn something while I was there, he showed me the current conditions of my tires and brake pads and what they should look like in the future with wear and tear. I choose Subaru of Jacksonville than anywhere else. More