Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Subaru of Jacksonville - Service Center
Jacksonville, FL
2,074 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,074 Reviews of Subaru of Jacksonville - Service Center
Sort by
November 20, 2018
Excellent Service Department It is nice to know that I can trust the service department at Subaru of Jacksonville to recommend and perform only work that is needed. They are also It is nice to know that I can trust the service department at Subaru of Jacksonville to recommend and perform only work that is needed. They are also very flexible in accommodating my schedule, and complete the service in the time promised. I’m very satisfied to be a customer here. More
by HappyCust
Employees Worked With
Max Talbert
November 19, 2018
Quick and Efficient Service This Subaru dealership has the best service department that I have ever experienced. I've used this service department for many years. Today, Wyatt This Subaru dealership has the best service department that I have ever experienced. I've used this service department for many years. Today, Wyatt Cotton, the service advisor, met me as I drove my car in the service area. He was very professional and respectful. My car was finished in record time with all service requests completed. Kevin McCarthy also assisted me with a few questions I had in addition to the service I was completing. Jennifer Becker and Juan Hernandez helped me with an audio troubleshooting issue. Jennifer did what she could and then had Juan help too. He quickly made the needed adjustments to my Bluetooth connection and explained what he did so I would have the information should I have a Bluetooth/phone issue in the future. I call Juan the audio/tech guru! I chose to wait for my car. The dealership provides a comfortable and clean waiting area with drinks and refreshments available. Every employee who passed through the waiting area nodded with a smile or verbally greeted those waiting. This is an overall great dealership! More
by CJS
Employees Worked With
Other Employees :
Wyatt Cotton, Juan Hernandez, Kevin McCarthy, Jennifer Becker
November 19, 2018
Very good experience Good service as always. They are always pleasant and very helpful. I went in to have my front light bulb replaced. Quick and very efficient. Good service as always. They are always pleasant and very helpful. I went in to have my front light bulb replaced. Quick and very efficient. More
by Peggydavies
Employees Worked With
November 19, 2018
First Subaru First visit I felt I had an issue with my clutch, so I made an appoint ment with Kevin. He found a loaner car to help me get back and forth to work until the conc I felt I had an issue with my clutch, so I made an appoint ment with Kevin. He found a loaner car to help me get back and forth to work until the concern was looked at. Great service great people was recommended by NFSG. Also a group of great people. More
by 1stSubieNLovinIT
Employees Worked With
Kevin McCarthy, Jennifer Becker
November 17, 2018
Battery replacement. I had to get my battery replaced and it was a nice waiting area. They explained to me what was wrong and about the warentys. I had to get my battery replaced and it was a nice waiting area. They explained to me what was wrong and about the warentys. More
by Bud80
Employees Worked With
Max Talbert
November 15, 2018
Excellent Customer Service Steven Wall and the rest of the crew at Subaru Service Center are top-notch! They provided quick, efficient service and had my car available for pick- Steven Wall and the rest of the crew at Subaru Service Center are top-notch! They provided quick, efficient service and had my car available for pick-up that same day. I highly recommend them for any of your car needs. More
by Penny5
Employees Worked With
Steven Wall, Jennifer Becker
November 15, 2018
Full service check I am traveling across country and Max and the team made sure my car was ready to go! I always feel comfortable and confident my car is being taken car I am traveling across country and Max and the team made sure my car was ready to go! I always feel comfortable and confident my car is being taken care of. Happy Holidays More
by Aimee1234
Employees Worked With
Max Talbert
November 14, 2018
Service Department Steven Wall was very kind and accommodating. I called the day before for a 30,000 mile service and he made sure I was done the next day for my conve Steven Wall was very kind and accommodating. I called the day before for a 30,000 mile service and he made sure I was done the next day for my convenience. He also made sure I only had done the necessary work and no extras. Very kind department. More
by maryrose
Employees Worked With
Steven Wall
November 13, 2018
1st Oil Change Maybe I was expecting too much from your service Department. Everyone seemed to busy to listen to my concerns. I tried to tell the greeter that I had Maybe I was expecting too much from your service Department. Everyone seemed to busy to listen to my concerns. I tried to tell the greeter that I had a recall and was concerned about the hand holder on the passagners side. He rushed me to the receptionist to make an appointment with her for the recall. I was told by her that I could not make an appointment because Suburu did not know if the recall and she just learned about it on Fox News. I was told don’t worry about it until you receive a letter in the mail. Then why was the recall on my Suburu App? I feel that if I knew about a recall then your dealership should also. I still have not received anything in the mail x 2 weeks. I also ask her to tell the technicians about the holder and she said no problem I will do it right now. When going over the oil change inspection ask the technician about the hand holder and he was clueless. No one told him.. as I tried to tell him and the receptionist but the both did not listen. So, I was told to wait again which took about an hour. Just did not like the feeling that none of your employees would listen to my concerns. I also feel if there is a recall on my new car then your dealership should be aware and know about it. I still feel that the receptionist blew me off. I hope I do not feel this way every time I have to come in for service. I chose an outback and I don’t want to be sorry that I did because your team of technicians does not care More
by Suburu
Employees Worked With
Do not know names
November 12, 2018
Scheduled maintenance Utilized the dealership’s “Express service” today for an oil change and met with Max. He was super helpful! He answered any questions I had. Everytime Utilized the dealership’s “Express service” today for an oil change and met with Max. He was super helpful! He answered any questions I had. Everytime I visit this dealership I am greeted with a smile and great service. This is my favorite dealership in Jacksonville! More
by shannabalooga
Employees Worked With
Max Talbert
